Went in to get my car serviced and wnded up in a 2021 Kia Sorento and I absolutely love it!!! Thankyou so much to patty and Jamal for working with us. Defiantly a better experience this time around Thankyou for everything
Congratulations on your new 2021 Kia Sorento! We are delighted that Patty and Jamal took such great care of you throughout the process. Thank you for giving Generation Kia your business!
Met with Ray Garcia, very patient, very professional, he put us totally at ease. Great buying experience. I would certainly recommend him. I LOVE MY NEW KIA!!!!!!!!!!!!!!!!!!
Vickie - Providing our guests with a seamless car-buying experience is our number one priority so we are thrilled to hear you had a great visit with Ray and he was able to send you home in a car you love. Thank you for choosing Generation Kia!
Patty was professional and personable. Car dealers make me nervous but she helped the sale go smoothly and Jamal in financing helped a lot, too. 5 stars!
Kathleen, thank you for taking the time to leave us a review! We are pleased to hear that Patty and Jamal both took good care of you here at Generation Kia, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!
Had a great experience!
Patty was the best salesperson I’ve ever been too. I will definitely be buying all my cars in the future from her and will recommend her to all of my friends, just like my friend recommended her to me. She made the buying process nice and smooth and quick! Addy from billing was great too and even Dante was very helpful.
Liz, thank you for taking the time to leave us a review! We couldn't be happier to hear that Patty, Addy, and Dante all took such good care of you here at Generation Kia, and we will certainly let them know that you appreciate their help. We are proud that we lived up to our recommendation, and we hope that you continue to enjoy your newly purchased vehicle!
Carl Tedeschi approached us and was a tremendous help. He was truly an amazing sales representative, probably the best I’ve ever encountered. He was friendly, answered every question we had, respectful, and a pleasure to do business with. As first time car buyers, he explained every step of the process and made the car buying process as stress-free as possible.
Jett - Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a seamless purchase experience working with Carl and the Generation Kia team. Drive safely in your first new vehicle, and congratulations! We hope to see you again down the road!
Lack of Transparency
Wanted to buy a car from dealer which was advertised on cars.com. I read some of the poor reviews and before wasting my time I asked them to confirm the price over email. Salesman refused to do so. Does not seem like an unreasonable request. Other dealers had no problem confirming that what they listed the car for was in fact true. Definitely would not trust them. Obviously you can judge for yourself.
James - We do strive for transparent and accommodating service here, and I'm disappointed that we didn't leave you with that impression. I do think it is fair to explain exactly what happened. You requested to see the invoice, which is not standard practice, and we politely declined. We are sorry that we were unable to make a deal happen, but we do wish you well in your car search. Thank you, Joe Catalanotto - firstname.lastname@example.org
Bought 2 cars in one day. Best price of all places we looked. “Ray” the salesman went out of his way to get me the color I wanted. Everything went very smoothly. Very nice showroom with beautiful cars.
Congratulations on your new cars! We are delighted that Ray went above and beyond to make you a happy customer. Thank you for giving Generation Kia your business!
I just recently came in and met with Lou. It has been many years since I bought a car from a dealer, and my past experiences did not go well. Lou went out of his way to make me feel at ease and was not pushy. He truly made me feel like he wanted me to be happy with my decision and went above and beyond to help me. He is a dedicated worker who stayed long after hours to ensure everything went smoothly. He assured me that I can always feel free to contact him even after the deal was made. I was very impressed with Jamal in Finance as well. The process did take some time but he was patient with me and also truly gave me the impression he wanted me to be comfortable and happy with my experience. Anthony in the service department was another very kind, helpful person. I didn’t buy a brand new car, but it only had 8400 miles on it. I needed to come back for a key fob for the car that needed to be programmed. What a nice experience!!! I met another woman who was getting her car serviced and she raved about the place!!! Thank you Kia!!!a
Thank you for taking the time to leave us a review! We couldn't be happier to hear that Lou, Jamal, and Anthony all took such good care of you here at Generation Kia, and we will certainly let them know that you appreciate their help. We are proud that we earned your business, and we hope that you continue to enjoy your newly purchased vehicle!
Came in with my mom to purchase a K-5. She worked with Lou to get the price she was willing to pay and was satisfied with the overall service.
It was our pleasure to assist you both! Thank you for giving Generation Kia your business and positive feedback. Please wish your mom many safe and happy miles in her new Kia K5!
Big Lou was the best part of buying a used car!
Lou was not a pushy salesman and very accommodating. The dealership was average. Was not impressed with detailing of vehicle. Air filter was unacceptable which was something that should have been done with the initial oil change. Since detailing of vehicle was fair, Lou went above and beyond and to make it better. Financing took took long in my opinion. Perhaps need more help in that dept.
Donna - I am happy to hear that Lou took such great care of you during the purchase process. However, I am disappointed to read your feedback regarding the detailing and financing. It is never our intention to inconvenience our guests and I will share your review with the team in order to improve for the future. If you should need anything going forward, don't hesitate to reach out to me at any time. Thank you and safe travels in your new-to-you car. - Joe Catalanotto - email@example.com