AutoNation Chevrolet Timonium

My sales man, Tyler was exceptional. I purchased my vehicle via phone ftom another state and Tyler made the process easy and convenient. Unfortunately, the used sales manager was cavalier and unreasonable. When I got to the State of Maryland I was told the vehicle had one key, one fob and noticed there were no car mats in the vehicle. Since I was driving hundreds of miles to get home in wet snowy weather, I was concerned about the carpeting. The manager informed me he would not do anything regarding the floor mats and he would not provide a second key or fob for the vehicle. He actually made me pay $20 to cut a second key. I feel it would have been well worth the dealership providing the second key and Fob to maintain a good reputation and customer service. Thank you Tyler Boo Jerry

WOMEN BEWARE!! SCAM ARTISTS!! When you read this review, with facts, you will see why AutoNation Chevrolet Timonium not only takes advantage of women, they prey upon those who have no experience buying a car. The facts follow the narrative below. You’ll agree that I am not simply writing for a customer with second thoughts or buyer’s remorse. You will see that if you’re a woman, you should avoid them completely. Would AutoNation treat a man with knowledge of Kelly Blue Book (KBB) values the same way they treat a young, inexperienced female used car buyer? I’m not saying that AutoNation practices gender discrimination; I’ll let you answer that for yourself. I doubt they would try to make a man with knowledge of car values into a victim of dishonest and unscrupulous business practices. Specifically, when a young woman goes to AutoNation to buy a used car, the sales staff will sell her a vehicle that is valued far, far less than listed by KBB, and with problems that might have broken Maryland inspection laws related to minimum brake requirements. AutoNation saw a young woman come into the dealership and with that, saw dollar signs, as they did everything they could to treat her as a victim instead of a customer. Last week, my 18-year-old daughter exhibited "individualism" and bought her first car by herself. She was so proud when she later showed it off to me. I shared in her joy to appease her, while knowing that she was the victim of a scam. I did NOT tell her how she was ripped off by nearly $1,900. That is A LOT of money for a young lady saving her money from a waitress job to attend college. Here’s the story: “Jane” went to AutoNation, was directed to a 2000 Chevrolet Blazer with 122,000 miles. The truck has a driver’s seat that is ripped, torn and damaged that I was not able to sit on it myself. I am not exaggerating. Which tells someone that with 122,000, the 17-year-old truck was used for city driving, but the driving had to be abusive given the level of damage. Second, the passenger door panel is falling off and cannot be used. In order for a passenger to close the door, you must put the window down and pull the door closed by holding it from outside. The brakes? We are getting new front brakes this week, only 5 days after she bought it. How did it pass inspection?? I’m certain the test drive was done with the windows closed, the A/C on and the radio on. Otherwise she would have heard the brakes squeal loudly or the grinding of the transmission. HERE IS THE REAL RIP-OFF: KBB lists a 2000 Chevrolet Blazer with 4-wheel drive in “good” condition at $3,277. They scammed an 18-year-old inexperienced car buying by getting her to pay $4,700 for the truck. A difference of more than $1,400 from KBB value! They “stole” more than $1,400 from a young woman by using dishonest business practices. I am giving them the benefit of the doubt by saying it is in good condition, even though it isn’t. This truck was in “fair” condition at best, with a value closer to $1,800. Which means they might have ripped her off for nearly $1,900. They didn’t even offer to put in a seat – not even a used one. It is a Chevy dealership...they should have easy access at little cost. They didn’t offer to fix the door. They didn’t need to replace it, they could have simply fixed it. But they didn’t even do that. The brakes? The front brakes will be replaced this week. How could they have passed inspection? There are other problems that one finds with any used vehicle, and this one has its fair share, which comes with buying a used vehicle. Yes, she should have used better judgment by seeking my advice. But AutoNation should not be in the business of ripping off inexperienced car buyers. A contract is a contract. She bought the truck and now owns it. But if this review saves even one person from going to AutoNation to buy a used vehicle, then the time spent writing this review was worth it.

Arrived at dealership and asked for sales manager, Josh Pilkington. (We had previously spoken on the phone.) On his arrival he was informed that I was there to see him. He made NO effort to seek me out. I walked up to his desk and introduced myself to him. He immediately asked another salesman to take care of me. Then I was informed that the vehicle was being repaired. Why advertise a car that is not properly running???? Just poor!

I had looked for a car that suited my needs for a few weeks before finding the cheapest and newest version of the car on AutoTrader. I contacted the dealership and was placed with a retailer who understood that I was a first time buyer but did not take advantage as much as he could have. My family accompanied me and after a lot of negotiating, they were willing to knock almost $1000 off the price so I would buy it. Unfortunately, the price increased again during the paperwork section of our meeting but they even gave good insurance advice and worked out a competitive loan rate.

The quality of service I received at AutoNation was far superior to what I expected! As a 72 year old grandmother from Delaware taking care of two young grandchildren, I was panic stricken when my two week old 2016 Equinox would not start!! I knew no one in Timonium and had the two boys in the car. After no help at all from OnStar I called my dealership in Milford, De and they gave me the number for AutoNation! From the moment the service representative, Courtney, answered the phone until she walked me to my Equinox many hours later, I was treated with the utmost professionalism, kindness and generosity!! Everyone with whom I met was also kind and professional. but Courtney's kind respect for this frightened OLD lady truly touched my heart. Since I will travel to Timonium each week to help with my grandsons I will certainly return to AutoNation for service or just to say hello. I felt like "family" - something I so much need!

Just exercise caution- that's all I'm saying. One owner? Check it. Automatic transmission? Check it. Priced competitively? Check it. It's your money- and when buying a car we are talking a lot of money- so put on the brakes and check EVERYTHING the salesperson says. There are just too many cars for them to know EVERYTHING! It might be a drag, but I came close to buying a car that did not have the specs I was looking for until I sort of accidentally noticed a discrepancy. Now I know that the salespersons aren't evil- it's just up to me to be more "heads up" and take charge when it's my money on the line!!! lol

Fantastic service! An over all positive and stress free experience. My sales consultant, David was professional, kind, knowledgable and genuine. I would highly recommend seeking him out!!

David, my sales consultant at Autonation in Timonium,MD provided a wonderful car buying experience. His kind,genuine and calm personality made the buying process more relaxing and positive. There were no hassles or stress and I was in my new Equinox in under 4 hours. Everyone working at Autonation had a great sense of humor and easy/likable dispositions. I would highly reccommend this dealership.

I recently purchased a used Audi A4 on December 4 for my sons first car. We have driven it less than 50 miles and the check engine light came on while they were fixing a window issue, they fixed the problem which was great since I was told by the sales guy Dave Phitzinger that they would cover any inspection problems for 30 days. I get the car back from them 2 days later another check engine light. I call them and they tell me in not so many words its your problem now. You bought it AS IS. I said what about the 30 days you told me. There response your problem. I take it to a auto shop and they tell me when they diagnosed the problem that the codes where wiped out and the people who did the inspection Auto Nation had to have known and did this. It cost me $950.00. If you are looking to be lied to, then Auto Nation is the place to go

every body was friendly and willing to listen and very courteous ;