Rich Morton Mazda

Avoid This Dealership at All Costs! **PLEASE READ** If I could give zero stars, I would. My experience with this dealership has been nothing short of a nightmare. At the end of January, I visited this dealership, excited to finance my first brand-new 2025 Mazda CX-90. I arrived around 7 PM and patiently waited over an hour before being paired with Marcus. He was honest and told me my initial request was unrealistic, which I appreciated. Since they were still evaluating my trade-in (a 2016 Nissan Rogue SL), I went to retrieve my keys, assuming the deal wasn’t going to work out. That’s when another salesperson stopped me and insisted, “How do you know I can't get you what you want until I try?” Hesitantly, I handed back my keys and continued waiting—past closing time. Eventually, we got close to the deal I wanted, but I made it VERY clear that I was not interested in leasing. Multiple times, I asked Marcus, "I'm not leasing this, right?" and each time, he assured me, “No.” Even in the finance office, I confirmed again, "This isn’t a lease, right?" Again, I was told “No.” Because it was late, I was rushed through the process and told I could come back Monday to retrieve the rest of my belongings from my old car. When I returned, I was informed that the detailing team had already "cleaned out" my vehicle. Five random items were left in the front seat, and I assumed the rest had been placed in a bag in my trunk. Wrong. I later realized that they had thrown away everything. My garage opener, dash cam, CDs, important documents from my glovebox, my middle console items, my car decor—all gone. My personal belongings were literally trashed. When I confronted them, they basically shrugged and said, "Sorry, nothing we can do." If that wasn’t bad enough, in April 2025, I discovered my temp tags had expired, and my plates were suspended because they failed to cancel the registration on my old vehicle. When I contacted them, they admitted it had “slipped through the cracks.” Now, I have expired tags, a suspended registration, and I’ve been waiting for a callback for hours with no resolution. This dealership is dishonest, careless, and completely unprofessional. They misled me into signing a lease, threw away my personal belongings, and failed to handle my registration properly. If you’re considering buying a car here, DON’T. Learn from my experience and take your business elsewhere.

Avoid This Dealership at All Costs! **PLEASE READ** If I could give zero stars, I would. My experience with this dealership has been nothing short of a nightmare. At the end of January, I visited this dealership, excited to finance my first brand-new 2025 Mazda CX-90. I arrived around 7 PM and patiently waited over an hour before being paired with Marcus. He was honest and told me my initial request was unrealistic, which I appreciated. Since they were still evaluating my trade-in (a 2016 Nissan Rogue SL), I went to retrieve my keys, assuming the deal wasn’t going to work out. That’s when another salesperson stopped me and insisted, “How do you know I can't get you what you want until I try?” Hesitantly, I handed back my keys and continued waiting—past closing time. Eventually, we got close to the deal I wanted, but I made it VERY clear that I was not interested in leasing. Multiple times, I asked Marcus, "I'm not leasing this, right?" and each time, he assured me, “No.” Even in the finance office, I confirmed again, "This isn’t a lease, right?" Again, I was told “No.” Because it was late, I was rushed through the process and told I could come back Monday to retrieve the rest of my belongings from my old car. When I returned, I was informed that the detailing team had already "cleaned out" my vehicle. Five random items were left in the front seat, and I assumed the rest had been placed in a bag in my trunk. Wrong. I later realized that they had thrown away everything. My garage opener, dash cam, CDs, important documents from my glovebox, my middle console items, my car decor—all gone. My personal belongings were literally trashed. When I confronted them, they basically shrugged and said, "Sorry, nothing we can do." If that wasn’t bad enough, in April 2025, I discovered my temp tags had expired, and my plates were suspended because they failed to cancel the registration on my old vehicle. When I contacted them, they admitted it had “slipped through the cracks.” Now, I have expired tags, a suspended registration, and I’ve been waiting for a callback for hours with no resolution. This dealership is dishonest, careless, and completely unprofessional. They misled me into signing a lease, threw away my personal belongings, and failed to handle my registration properly. If you’re considering buying a car here, DON’T. Learn from my experience and take your business elsewhere.

My salesman's name was Dylan. He was very nice but nice just doesn't cut it he didn't know very much about the vehicle I asked him what the extra key dangling off of the fob was and he said in case your father don't work you can use the key but he didn't show me how I had to Google it look in the book and figure out that it went inside the fob? I asked if it had Serious XM afraid two or three month trial and he said no so I said okay then a 6-month trial for free so when I want to try to figure out how to work it I found out that the car was not equipped with Sirius XM which I wasn't told. I would have never bought the vehicle without that because I love music and I don't have anything to listen to except the radio which sucks. Very disappointed no wonder they couldn't sell the vehicle I feel like I should have gotten a couple more thousand off of it since it was a 2024 and it didn't sell I bought it in 2025 March they just want their money and that's it very very disappointed and won't recommend anyone to go there because now when I go to sell the car they probably won't give me what the car is worth and who else is going to buy it it doesn't have Sirius XM!

Disappointing Experience at Morton Mazda - Overpriced and Unfair Trade-In Practices I recently visited Morton Mazda in search of a used vehicle suitable for my family. The SUV I found initially appeared promising, offering the features and comfort I needed. However, there was a significant discrepancy in the asking price, exceeding the average market value by more than $1,000. I attempted to negotiate a reasonable price adjustment, not expecting a dramatic discount but hoping for more than the mere “It’s already competitively priced” offered. To support my request, I presented the sales representative with five comparable listings, all priced over $2,000 lower. Despite this evidence, he maintained that their vehicle was "competitively priced," which was clearly not the case. In today's market, paying above market value is simply not a sound financial decision. The dealership's valuation of my trade-in was equally disappointing. While I acknowledge my vehicle is not in pristine condition, it is in good working order. Morton Mazda offered me $2,000 less than I anticipated. To verify their offer, I obtained an instant cash offer from the same source they use, receiving $1,500 more than their valuation. When I presented this information, the sales representative simply declined my offer, which was perplexing given that I was the customer. While I understand dealerships need to make a profit, the practices I experienced felt like a blatant attempt to overcharge and undervalue. The staff was courteous, and I have no complaints about their customer service. However, their insistence on "competitive pricing" and "best car" claims seemed to mask a strategy of maximizing profit at the expense of fair dealing. I strongly advise potential buyers to conduct thorough research before purchasing from Morton Mazda. Compare prices, obtain independent valuations, and be prepared to negotiate firmly. While they may be friendly, their pricing practices are questionable. I hope this detailed account helps you make an informed decision.

I left a message and no one called back for 4 days. I get a message from the GM to rate their service and that’s when I told her no one called.

On 6 April my wife and I visited Rich Morton's Mazda with the intention of test driving a 2021 Passport. I believe it was priced on the website for $29k but had been listed on the lot for two years. We had found a similar vehicle in Frederick for $24k and we were hopeful that a motivated local seller and a similar price point would result in a sale of this Passport for $25k. We were upfront that we were looking for that price and had the cash to buy today. We test drove the vehicle with our salesman Joshua. With the sale price and our expected price differing so much, he had to confer with his manager. There were many back and forth conversations, but the outcome was an agreement of $25k, out the door, but we would need to finance it. The manager requested that we make payments for 3 months before paying off the vehicle in order for the dealership to get credit for financing. We were told that the vehicle needed to be reinspected after having sat so long, but we eventually were brought to the financing office to meet with Lenny. We were presented with a few pieces of paper, none of which were the loan agreement. We were told that the dealership would shop the loan and we would receive electronic agreements to sign. This was stated as a practice in place since COVID. We did sign a statement that Mazda had the right to negatively impact our credit in the event of loan non-payment, but we were never presented with a contract or a written price. We asked Lenny to check his system to be sure that the financing was still $25k and he did. He confirmed in the office that the price was $25k. We signed for the plates and were asked not to date the MVA paperwork, but nothing money related was given to us or signed. We left the office with nothing in writing with regard to the price or the loan, only assurances that electronic paperwork would be forthcoming. We were, of course, uneasy. We brought the Passport home that day and drove it until the 19th of April. We received a truth in lending notice from Mazda credit showing a total of $47,768 with interest of $13,267 which totaled a purchase price of $34,5001. After discussion between us, we drove to the dealership to deconflict the numbers, our expectation of financing $25k and Mazda's loan of $34,501. We spoke with the manager on duty and Lenny. Both initially thought that the difference could be explained by tax, title, and tags, but after discussion, we all concluded that the numbers were too far apart for that. My wife and I both agreed that even if we had misunderstood about taxes, title, and tags, we would have paid the difference, but the gap between the agreed upon price and financed price was too large to be explained. Tax, title and tag for $25k would have been, worst case, 25000 x 1.06 +100 title+ 225 tags + 500 dealer processing or $27,325. The manager on duty, and Lenny were unable to verify how much had been financed, explaining that they were unable to query the financing system without assistance of staff members that were not onsite. They recommended that we return on Monday to discuss with the appropriate staff members. This leaves us with a question. How was a loan taken out in our names for a dollar figure that was neither conveyed to us, agreed upon by us, or signed for by us? We are confident this is a mistake and look forward to clearing this up Monday, but the outcome remains; a loan was taken in our names that we did not agree to. Monday, we spook to the original manager that we had made the 25K agreement with, he simply stated they would be taking the car back and said nothing else. We returned the Car, signed a paper that stated it has been returned and nothing owed. My suspicion is that the only reason they took the car back is there was already a similar lawsuit being pursued another party.

DO NOT BUY A CAR FROM HERE! Don’t even visit, no matter how good the deal might look, and especially as a Black/woman/mom. For context, I worked with Mike Hamilton, who is a liar. They have shady business practices, sold me a car that was a dud in the shop, told me they’d fix it, delivered it to me (which i had to ask for) still not working properly!!! The door didn’t open (which I 1000% believe Mike knew, but did his best to hide it during his presentation of the vehicle!) So I’ve had to take time from work multiple times and use my gas to bring it back for them to “fix it”. And it’s still not fixed (the door still doesn’t open and my cold air is still blowing warm while it’s 90 degrees outside) so I’ll have to take more time and use more gas in the coming weeks. No way this car was ever TRULY inspected, and if it was I’m sure they did a cash to hand deal for it to pass. I even offered to forfeit my down payment and any fees for their time / processing, still no, so I’m stuck in a crappy deal! Since it was LESS THAN 24 HOURS after they delivered the car to me that I started having issues, I asked them to please take this car back. Of course, they declined. So I’m left super disappointed and had the car not been in the shop for 3 days after I bought it my bank could / would have cancelled the transaction. BUYERS BEWARE!!!

I cannot retract my previous review but the service manager at Rich Morton Mazda is phenomenal and does everything he possibly can to mitigate my recent situation/car issues. He has worked on my vehicle himself and working with me to make sure we come to some sort of resolution. I truly appreciate how customer forward he is.

I would like to thank Mike Hamilton for his help and patience. After having been to several dealers he was eager to answer our questions and help in any way he could. More so than some others. He is friendly and makes you feel comfortable through the whole process. I highly recommend Mike and Rich Morton Mazda.

I went to see their Fiat 124 spider and the car had a flat tire. The rep came outside and told me it hasn't been inspected yet so I couldn't test drive it. The rep gave me his business card and I emailed him a few days later and I got no response. I got an email from a different rep asking when I was going to come look at the car. I told I already saw the car and I asked him if the car has been inspected yet his response "the car is available to purchase and I will get back to you." I never heard from him again lol. The manager emailed me and asked if I was getting all of the info I needed about the car, and I email him no and and told him it hasn't been inspected and it still had an serious open recall on it. I never heard from him again lol. After that another sales rep contacted me telling me the same thing, but not answering my question of when the car will be ready to test drive. I told her this was 4 time I told this story to one of you guys. She apologized and told me she was going to talk to her manager, and guess what, I never heard from her again. I honestly think they don't want to sell that car. They have it posted to bring people to the dealership to buy Mazda. They have it parked right in front of a major road. There claim they inspect cars but why smart person can see they haven't touched that car. The Carfax report still did it has 29k miles but it really 49k. They probably know it won't pass inspection hence why it hasn't been updated in the Carfax. I wish this car was a reputable dealership because I probably would have bought it. Don't trust these guys!