Rich Morton Mazda

Had fuel pump replaced, recall. Now car smells like gas on the interior. Told by service department. "I don't know what else you want me to do". The gas smell is only from one reason, a leak somewhere. Prior to Morton touching the car it didn't smell like gas. Hmmm?

I purchased a 2008 Porsche Boxster on or around September 22, 2022, the original deal was not terrible, but there were several punch list items that the salesman agreed to fix as part of the sale and to be included in the contract (radio did not work, agreed to fix or replace; air filter under dashboard was filthy and spit out dirt into the car; there were 2 warning alerts on the dashboard that he agreed to clear; the convertible top needed sleeves to cover the cable on either side of the car). I agreed to buy the car with those items corrected. I waited and waited for service to be provided, it never was provided, the car was left to sit on Morton's parking lot for a total of SIX WEEKS with NO SERVICE. I stopped by the dealership many times and called and texted the salesman many times and finally visited the general manager to inquire why my car was getting not attention, I never got a straight answer, the Porsche specialist was in the hospital and was overworked , the radio man never came to see the car, they were waiting for a part for the convertible top, they never addressed the failure to put in a fresh air filter. So I went to visit the car, it sat so long that now the battery wouldn't start and when I tried to start it with my key, the key became stuck in the ignition and NOONE, not the service manager, not the salesman, no one could remove the key and start the car. So I waited another week until Porsche specialist came to the dealership and finally started the car, but he didn't provide any other service described above and agreed to by the salesman as a condition for my purchase. So finally, I just went over and took my car home and will have to pay for the things myself that Morton agreed to fix, they dishonored there own contract with me, I have no respect for that dealership, make sure you have all service agreed to completed before you complete a contract with Morton Mazda!!

jason and ryan helped me get into my new car. It was quick and easy

Absolutely the best experience I’ve had at a dealership and I have bought a lot of cars over the years. I have to admit I dreaded buying a new car and shopping around but this dealership - salesman (Shan) and finance department (Lenny) were very friendly and knowledgeable; as well as not pushy which made this transaction that much easier. I’m very satisfied with my new car and the purchase price I received. I will definitely return when it’s time for a new vehicle. Thanks for making my experience and dealership stigma a happy one!!

Rich Morton Mazda is not a car dealership. Typically a car dealership is motivated to sell vehicles, but Rich Morton is quite the opposite. They will charge you for a tissue if you asked for one on their premises. Rich Morton will also hammer you with hidden dealer fees like Ray Lewis in 2004. Could possibly take a week to even get a quote and don’t you even think about asking if they can show you multiple options. Sales department barely has enough motivation to return a call much less follow up on what they tell you. Odd experience all around, if you are in the market for a nice used vehicle, Rich Morton will be offended if you want to buy one off their lot. Seemed as if everyone at the entire dealership got offended if you asked them a question. It was as if they buy cars and purposely lose money on them so they can tack on reconditioning fees and tell you a story about how they are losing money. I think they are stuck in the 1980’s. Classic outdated sales tactics that are hilariously reminiscent of the tv character Michael Scott. For example, “My colleague said he thinks this car (*That’s been on the lot for 30/60/90 + days) will be gone by the weekend, you really need to put down $500 for me to hold it for you!”

This is my third car I’ve purchased from Rich Morton Mazda and each time Shan Marfani made sure I had the perfect car for me and made it so easy and simple I wouldn’t go anywhere else!

TLDR: Be careful of the finance department of this dealership. Read everything you sign, triple check everything. While the salespeople are friendly and are reasonable, you can get royally screwed by the finance department. Either avoid this dealership altogether or if you absolutely have to shop here, be extremely vigilant on what you are signing. They will sneak in all kinds of fees in there, not disclose them to you, they will try to fool you with the payment amount, they may match the payment amount to your liking, but will increase the number of payments, while hiding it from you. Here is what happened to me. As soon as we agreed on a price for a used Lexus LX570, $40,800, the credit was run, approved for 60 months, and I was asked to talk to the financing person in another room. Lenny was the name of the finance person if I am not mistaken. He acts like he is having a bad day everyday and you are at fault for asking any questions. At this point, all I know is the price of the vehicle and the the loan rate, and nothing else. The finance guy tells me to sign some 4-5 blank papers (One about the mileage, another is the bill of sale, selling as is, etc), the typical papers you sign, except blank! His explanation was that if I make any mistake on any of these papers, it may result in delays in issuing the permanent license plate, meanwhile my temporary license plate may expire sooner than they can issue the permanent one, while the potential errors are being fixed. For this reason he insisted that I leave everything blank, including the dates. Anything I ask (like what are the final numbers for interest, tax, dealer fee, etc) he acts super annoyed and tells me all of the papers will be available electronically for me to review later. He refuses to answer any question by passing me to the sales people, or telling me to call the bank and ask them, or just outright telling me I am asking too many questions that he has no answers. At the conclusion he hands me a USB drive which supposedly contains "everything" for me to review at home. After I kindly insisted on showing me what I signed, he prints out the bill of sale. Turns out the total price of the vehicle was some $13,000 more than the agreed 40,800 with no itemization the price. I am strictly talking about the price of the vehicle and not the interest, license plate fee, dealer's fee, which are listed separately. Some 13,000 extra fees! Some 2,000 was supposed to be the tax (I am estimating because there was no way to know) but the rest made absolutely no sense, other than more "dealer's fees" were added. Moreover, They put 84 payments instead of the 60 that we had initially agreed. They added Gap insurance, which I had clearly declined. When I asked why was this added, they tell tell me otherwise your interest rate would have been higher (nonsense). I literally begged everyone on that floor to explained me what these number are, their answer is that I should go check out their website for their dealer's fees. When I complained to the floor manager (Don Burke) about the attitude of the finance guy and that he had me sign blank papers only for me to discover all of these surprises later, the manager justified him saying that it is a normal practice to hand over blank papers to customers to sign and that the finance guy had no way of answering my questions. After spending 8 hours at the dealership, I had them cancel everything and walked out. Hopefully I don't get a call from a collection agency in the future about some loan that was assigned to me. To conclude there is some serious fraud going on in this dealership. It's probably occasional but consistent. They have systemic issues that need to be looked at. I highly doubt making people sign blank papers is legal. But good luck if you end up shopping here because you will need it.

TLDR: Be careful of the finance department of this dealership. Read everything you sign, triple check everything. While the salespeople are friendly and are reasonable, you can get royally screwed by the finance department. Either avoid this dealership altogether or if you absolutely have to shop here, be extremely vigilant on what you are signing. They will sneak in all kinds of fees in there, not disclose them to you, they will try to fool you with the payment amount, they may match the payment amount to your liking, but will increase the number of payments, while hiding it from you. Here is what happened to me. As soon as we agreed on a price for a used Lexus LX570, $40,800, the credit was run, approved for 60 months, and I was asked to talk to the financing person in another room. Lenny was the name of the finance person if I am not mistaken. He acts like he is having a bad day everyday and you are at fault for asking any questions. At this point, all I know is the price of the vehicle and the the loan rate, and nothing else. The finance guy tells me to sign some 4-5 blank papers (One about the mileage, another is the bill of sale, selling as is, etc), the typical papers you sign, except blank! His explanation was that if I make any mistake on any of these papers, it may result in delays in issuing the permanent license plate, meanwhile my temporary license plate may expire sooner than they can issue the permanent one, while the potential errors are being fixed. For this reason he insisted that I leave everything blank, including the dates. Anything I ask (like what are the final numbers for interest, tax, dealer fee, etc) he acts super annoyed and tells me all of the papers will be available electronically for me to review later. He refuses to answer any question by passing me to the sales people, or telling me to call the bank and ask them, or just outright telling me I am asking too many questions that he has no answers. At the conclusion he hands me a USB drive which supposedly contains "everything" for me to review at home. After I kindly insisted on showing me what I signed, he prints out the bill of sale. Turns out the total price of the vehicle was some $13,000 more than the agreed 40,800 with no itemization the price. I am strictly talking about the price of the vehicle and not the interest, license plate fee, dealer's fee, which are listed separately. Some 13,000 extra fees! Some 2,000 was supposed to be the tax (I am estimating because there was no way to know) but the rest made absolutely no sense, other than more "dealer's fees" were added. Moreover, They put 84 payments instead of the 60 that we had initially agreed. They added Gap insurance, which I had clearly declined. When I asked why was this added, they tell tell me otherwise your interest rate would have been higher (nonsense). I literally begged everyone on that floor to explained me what these number are, their answer is that I should go check out their website for their dealer's fees. When I complained to the floor manager (Don Burke) about the attitude of the finance guy and that he had me sign blank papers only for me to discover all of these surprises later, the manager justified him saying that it is a normal practice to hand over blank papers to customers to sign and that the finance guy had no way of answering my questions. After spending 8 hours at the dealership, I had them cancel everything and walked out. Hopefully I don't get a call from a collection agency in the future about some loan that was assigned to me. To conclude there is some serious fraud going on in this dealership. It's probably occasional but consistent. They have systemic issues that need to be looked at. I highly doubt making people sign blank papers is legal. But good luck if you end up shopping here because you will need it.

I had a great experience buying my 2015 300S Chrysler. The sale woman were awesome and the manager truly worked with me in bring down the price of the car. Bravo Zulu to the saleswoman, very professional and stand behind their words. Out of 1 to 10, I give a overall 10…! 👏

They were very professional, I will give them that. My concern new what I wanted and they did not have it in inventory, I understand New stock had to come buy. If sales manger very friendly and explained wanted to earn local business. He exsplained and wanted me to buy from his inventory, was willing to seek what I wanted but would cost me 3 fo 4 k over sticker , just could not under that. Why would I spend my money on something I really did not like. I always thought give the customer what they want and they will come back . Customer service not good. Buy what you want, remember we are the ones paying for it.