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Rich Morton Mazda

(768 reviews)
Visit Rich Morton Mazda
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
New (410) 793-1103 (410) 793-1103
Used (410) 793-1104 (410) 793-1104

Reviews

(768 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rich Morton Mazda from DealerRater.

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Excellent Buying Experience

Aaron and Eddie were up front and worked out everything I needed to feel confident about my purchase. Very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service at a great price!

Liked the ease of making the appointment and the reminders. I was in and out and did not have to spend time waiting to be taken care of. The tech found a minor problem and after consulting me, handled it and offered preventative suggestions for the future. I also liked the coupon price. It was a great savings!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Regular service

Great service and concern for the needs of the client. Enjoy being able to wait for my vehicle....looking forward to seeing the renovations of the lounge on my next visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Routine oil change, tire rotation

Very friendly, efficient staff. I was greeted immediately on arrival based on previous online reservation. Service thereafter was timely and well done. Waiting facility was comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

This is the 3rd car I purchased from this dealership. I have always been happy with my vehicle and the staff is helpful and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mary, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Rich Morton Mazda. Sincerely, The Rich Morton Mazda Team

Service

While waiting for a new transmission which was backs ordered they Kept us informed of the progress. While waiting they gave me a loaner car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

David, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, The Rich Morton Mazda Team

Great service!

Shan was excellent!! Very friendly and knowledgeable. The buying process was smooth and pleasant. I will but my next car through them and definitely refer my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your awesome review and recommendation, Julie! We look forward to working with you again in the future. Sincerely, The Rich Morton Mazda Team

New Car

I like that my sales person Shan was very knowledgeable and friendly. I didn’t feel pressured to make a purchase on something I didn’t feel was right for me. He answered all my questions throughly and explained every part of my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Your fantastic review was awesome to read! Congratulations on your new car. We are happy Shan provided you with pressure-free, efficient and well-informed customer service. Sincerely, The Rich Morton Mazda Team

Great service!

Friendly staff. All personnel were very nice. Only problem is the time. Need to make sure all parties understand the amount of time required and available.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your feedback on your experience with us Robert! We appreciate your business. Sincerely, The Rich Morton Mazda Team

Jim Simms

The staff as always was very friendly and accommodating. They explained everything that needed to be done without being pushy. The time factor was reasonable and the price while high is comparable to what most dealerships charge. All in all a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, The Rich Morton Mazda Team