Spitzer Kia Cleveland

Like always, my experience with the dealership and this time with Joshua Cole was excellent. He was sure that I was satisfied with the service.

Excellent like always, and Joshua Cole was such an excellent salesman, always making sure that my experience was the best.

My granddaughter bought a 2020 Kia Forte last year at Spitzer Kia. It was her first newer car and experience at a dealership that entire family contributed to help purchase. We didn't realize until after purchase that the car was one of the easy Kia's to steal, and despite a perfect driving record, she had extreme difficulty finding insurance that would even cover it. When insurance was finally found it was, and still is, outrageously expensive. The "great guys" at Spitzer had to have known this and still directed her to this car. The emphasized that the vehicle was "Spitzer certified", which apparently means they charge more, and we "wag less". When she tried to follow up with salesperson, Caleb, after purchase, he suddenly no longer returned her calls. When she called to talk to Sales Manager, the people answering phones insisted she talk to a sales rep and refused to forward her call or make an appointment. Discouraged, and angry, about how her first dealership experience has gone she recently looked at trading car and has been told it's value is about 70% less than purchased, which is way beyond reasonable depreciation. When she called again recently to talk to Sales Manager at Spitzer about her experience and possibly trading there she was again denied talking directly with Sales Manager. We get it. We should have done better research and it was our choice, but the anger lingers because they knew she would have trouble getting insured, or would be very costly, and have ignored her once they were paid. For a young lady that worked hard for years to save up significant down payment to have her first car buying experience go this way is just wrong and slimy. The only people "wagging more" are at Spitzer Kia with their sales commissions.

Randy Mario was my service Rep. excellent customer service. Very thorough and friendly knowledgeable awesome

Always a pleasant experience Darious Roberts was very attentive and informative. Always go to this location is convenient and when making appointments it's always easy and everyone I've spoken to is very helpful.

We’ve been on the hunt for our new family car, and we found the perfect one at spitzer Kia in Parma thanks to George Woods. He was very informative, kind and patient with us. Everyone there treated our children wonderfully and made us feel at home. The process was smooth and efficient and we left there very pleased and satisfied. I’d definitely recommend checking out George Woods Spitzer Kia in Parma for all your car needs, he’ll take great care of you!

I went there to get an oil change. After the oil was changed, it started leaking. I reached out to the manager to resolve the issue, but they didn’t want to deal with it. I tried to find a supervisor, but the supervisor was avoiding me and didn’t want to help either. After hours of waiting, they finally agreed to take a look at the car. I’m completely dissatisfied and do not recommend getting service at this place.

I went there to get an oil change. After the oil was changed, it started leaking. I reached out to the manager to resolve the issue, but they didn’t want to deal with it. I tried to find a supervisor, but the supervisor was avoiding me and didn’t want to help either. After hours of waiting, they finally agreed to take a look at the car. I’m completely dissatisfied and do not recommend getting service at this place because of supervisor which can't solve the problem

Belinda Frost took care of me for my oil change at Spitzer Kia West. She kept me informed all the way through the process. Her enthusiasm was contagious. I would recommend her every single time.

Everything was good I was in and out in a hour I appreciate this experience in the sales rep was very excellent