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Spitzer Kia Cleveland

(2,504 reviews)
Visit Spitzer Kia Cleveland
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 8 awards
2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 268-2171 (888) 268-2171
Used (888) 405-1008 (888) 405-1008
Service (866) 683-5679 (866) 683-5679

Reviews

(2,504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Spitzer Kia Cleveland from DealerRater.

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Walid Chaiban was my salesman, and the process was

Walid Chaiban was my salesman, and the process was smooth. The test drive, the sit down to discuss pricing, etc. I had a good idea everything I wanted in or on the Sorento. There were more features on this ride than I was initially looking for, but I did like those extras. Walid showed me other similar Sorentos I could test drive another one with lesser options on it like I had originally thought I wanted, but the first one I drove is the one I got. You only live once, so live it up! Thanks to Walid for the easy-going experience!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ron, Thank you for taking the time to leave us this positive review! We are honored to have had the opportunity to work with you, and we are so glad that Walid could be of valuable assistance to you. On behalf of the entire team- we warmly congratulate you on your new ride! Safe travels.

Pretty friendly staff that are there to help you through

Pretty friendly staff that are there to help you through the process of getting your vehicle serviced

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your positive review! We are glad that our team was both kind and helpful. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

Very good Belinda Frost was a pleasure to deal with.

Very good Belinda Frost was a pleasure to deal with. Thanks Belinda very nice to deal with someone who cares about customer service I wish this work effort was this good other people had this work ethic

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for leaving Belinda this wonderful review, Ron! We strive for 100% customer satisfaction, and we are so glad that she provided you with the A+ service that you deserve. please do not hesitate to let us know how she and the team may be of further assistance to you.

Very easy to talk to and felt no pressure.

Very easy to talk to and felt no pressure. Our salesman was very helpful in explaining everything

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate your positive review and we are happy to hear that our team provided you with an informative and pressure-free experience. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

. Jon Hawk and Erica were very good to work

. Jon Hawk and Erica were very good to work with.Everything went very smoothly TY

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your 5-star rating! We are delighted that Jon and Erica took exceptional care of you. We hope for an opportunity to work with you again. Safe travels!

Went in for a recall repair, Darius Roberts was

Went in for a recall repair, Darius Roberts was extremely friendly and helpful. Very knowledgeable, was able to answer all my questions gave me an accurate time frame for the repair to be completed. Excellent job by him!

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your positive review! We are glad that Darius got your automotive needs taken care of- thoroughly and efficiently. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

Love my Kia ….

Love my Kia …. Spritzer Kia has a wonderful service dept ! Belinda Frost always goes above and beyond with her customer service ! Makes you feel part of the Kia family ….. Kerry Parma Ohio

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Thank you for sharing your wonderful review, Kerry! We are thrilled that Belinda and the team consistently provide you with the quality care that you so much deserve. Your safety and satisfaction are our utmost priorities and we hope that you continue to choose us for all of your future automotive needs!

I was so happy with my service at Spitzer Kia and

I was so happy with my service at Spitzer Kia and especially Damon Swann! I am a returning customer due to Damon’s attention to detail and help with any and all questions and concerns! I will definitely be coming back!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Katie, Thank you for your wonderful review! We are honored by your repeat business, and we are thrilled that Damon provided you with 5-star service. He will be delighted to know how confident you are in his efforts. Safe travels!

Jon was very helpful with the trade in of our old car and

Jon was very helpful with the trade in of our old car and getting us in a new car. I’d recommend your dealership to anyone looking to buy a new or used car

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your new vehicle, Emily! We are glad that Jon could be of valuable assistance to you. Your kind recommendation means so much to us. Thank you and safe travels!

First service of my new car was thorough, professional

First service of my new car was thorough, professional and pleasant thanks to Darius Roberts

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star rating! Offering thorough and efficient service is so important to us, and we are glad that Darius provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Take care!