Reviews
Write a reviewAutomotive Service
I was pleased. On a scale of 1 to 10 about an 8. Very honest, informative, and efficient. I received a phone call before any work was initiated. Might want to think about a Military/Veterans discount. I will certainly consider going forward. This is my 7th attempt at a review however.
Automotive Service
I was pleased. On a scale of 1 to 10 about an 8. Very honest, informative, and efficient. I received a phone call before any work was initiated. Might want to think about a Military/Veterans discount. I will certainly consider going forward. This is my 7th attempt at a review however.
- Customer service 4.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great place to buy
Friendly place and staff, quality vehicles. Very pleased with our Yukon XL purchase from there. Felt confident in the vehicle we purchased. Runs great. Seeing the dogs was a plus :)
Great place to buy
Friendly place and staff, quality vehicles. Very pleased with our Yukon XL purchase from there. Felt confident in the vehicle we purchased. Runs great. Seeing the dogs was a plus :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Toyota 4 runner
Very good experience in purchasing my vehicle!!! Friendly, honest!! A positive experience, answer questions. Buying experience was short no waiting you worked one on one Jeff Thanks very pleased with my vehicle!!!
Toyota 4 runner
Very good experience in purchasing my vehicle!!! Friendly, honest!! A positive experience, answer questions. Buying experience was short no waiting you worked one on one Jeff Thanks very pleased with my vehicle!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good experience
Others told us we would need to replace the headlights on my Mazda at considerable expense as they were so cloudy they were no longer effective. Stephens said they could buff them out for far less cost and make them like new. While my car was on the hoist, they also discovered a loose tie rod and a nail in a tire. All were repaired and I am very pleased with the results.
Good experience
Others told us we would need to replace the headlights on my Mazda at considerable expense as they were so cloudy they were no longer effective. Stephens said they could buff them out for far less cost and make them like new. While my car was on the hoist, they also discovered a loose tie rod and a nail in a tire. All were repaired and I am very pleased with the results.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
General Engine Repair
Excellent repair, fair prices, (except fog light, pricey) Liked being able to have a car rental. Time period on repairs was good & appreciated updates.
General Engine Repair
Excellent repair, fair prices, (except fog light, pricey) Liked being able to have a car rental. Time period on repairs was good & appreciated updates.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Easy Buying Experience
Family owned business that doesn't have corporate breathing down their necks. You can feel it when you visit. They don't judge or push you to buy a car you cannot afford. You tell them what you are looking for and they give you options. I bought a used car a month prior and can attest that it is working perfectly. Great people to work with and am very happy to have purchased my car from them.
Easy Buying Experience
Family owned business that doesn't have corporate breathing down their necks. You can feel it when you visit. They don't judge or push you to buy a car you cannot afford. You tell them what you are looking for and they give you options. I bought a used car a month prior and can attest that it is working perfectly. Great people to work with and am very happy to have purchased my car from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A terrible place
the worst car i ever bought and the worst service EVER.. .... .... ...avoid the place if you value your money bad sertvice and bad cars, i was warned but i went anyway
A terrible place
the worst car i ever bought and the worst service EVER.. .... .... ...avoid the place if you value your money bad sertvice and bad cars, i was warned but i went anyway
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Here at Stephens Automotive we take pride in providing a quality vehicle that has been fully inspected and address every and any issue a customer has to insure complete satisfaction. That being said I do not know of any issues pending with customers and we don't have any record of you purchasing a vehicle from our dealership. I believe you may have us confused with the "other" Stevens Automotive in Des Moines. We have been in business for over 28 years and take pride in our reputation. Jeff Stephens
Excellent Service!
Another trip to Stephens for routine scheduled maintenance , and another excellent experience! The service was completed as I've come to expect over the years, and the price was a bargain compared to the dealer.
Excellent Service!
Another trip to Stephens for routine scheduled maintenance , and another excellent experience! The service was completed as I've come to expect over the years, and the price was a bargain compared to the dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Had a new battery installed on Audi A4
Like always, outstanding service by all employees! It was a fast and friendly service and I can always rely on Stephens Automotive. Once you call the phone gets picked up immediately and I don't have to wait to get in for an appointment.
Had a new battery installed on Audi A4
Like always, outstanding service by all employees! It was a fast and friendly service and I can always rely on Stephens Automotive. Once you call the phone gets picked up immediately and I don't have to wait to get in for an appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Replace a sensor for low tire pressure.
I purchased my car two years ago. I had a tire pressure sensor replaced. I was kept up to date on the progress of the work. It was done on time so I could make it to an appointment. The people were friendly and were concerned that the repairs took longer than they anticipated. The most important thing was that the bill was exactly the amount that was quoted. I don't like surprises when it comes time to pay. Denny Thiel
Replace a sensor for low tire pressure.
I purchased my car two years ago. I had a tire pressure sensor replaced. I was kept up to date on the progress of the work. It was done on time so I could make it to an appointment. The people were friendly and were concerned that the repairs took longer than they anticipated. The most important thing was that the bill was exactly the amount that was quoted. I don't like surprises when it comes time to pay. Denny Thiel
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase