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(125 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom's Auto Sales from DealerRater.

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Great sales staff

I was greeted by a great salesman who answered all of my questions and left me with no concerns. Very thorough and personable. Rich Taylor was great to work with and I will continue to buy my cars from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Service!

Roger was an excellent salesman to deal with. He was very knowledgeable on many different vehicles that I had questions about and went above and beyond my expectations. He made the buying process less stressful for me and I would definitely recommend Roger and Tom’s Auto Sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service

I went to Tom's to check out a used car for my wife. Collan M. was our sales rep and he walked us through the whole process. He was very knowledgeable and cared about our needs. Would recommend to anyone looking to purchase a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Horrible! They sell garbage and tell u its the bes

Terrible people terrible experience had alot of problems with my car and they refused to fix them! Dont EVER go to Toms! They are liars and sell garbage

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Used truck purchase

Collan was great to work with. The buying process was very easy. In and out in an hour. I have been looking for a truck for a long time and this was the best deal around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

Stopped on in to Tom’s Auto just to check out there selection and test drive a couple cars. Ended up driving away in a car same day. Great experience using Tom’s Auto. Brian helped us out, and man did he do a wonderful job. He was nice, friendly, answered all the questions we had, and never pressured us into buying any of the cars we looked at. The manager, Shane, also came and introduced himself during the buying process and shared with us a bit about Tom’s Auto and the way they do things. Wonderful people, wonderful service. Would recommend to anyone looking for a top notch used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Steve Anfinsen

Bought a car from Tom’s Auto six months ago and had a great experience, so when my wife was in the market for another car, there was no question as to where we would go. We worked with Collan and he got us in and approved without any problems. Very easy process, low pressure selling, great inventory of cars. Wonderful place where I will most certainly buy from again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Tom's

Ask for Collan, he's great!! He cares about his customers' satisfaction! His momma raised him right! Tom's Auto Sales has a great staff and selection, recommended 10 out of 10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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ABSOLUTLY PERFECT

Hands down the best service I've ever experienced! Long story short - I have bought here before and never received the kind of service i did here at the new truck lot. I bought a used f-350 at tom's main lot 4 years ago and all the staff there seemed very busy and would just sell you a truck. As a Tom customer I had a tight budget but their prices were easily the most affordable in the area and Doug Mcgraws advice was so honest - He did not push me to buy anything just to make a profit. Not knowing a lot about trucks, I needed a lot of sound advice and got that from him. The new Tom's Truck Center builds personal relationships with you and will be flexible problem-solvers. This personal approach and amount of investment in their customers is something you would typically get at larger car dealerships. I would definitely recommend Tom;s Truck Sales!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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left me stranded

Purchased a Chevy Colorado for a reasonably fair price, only 135,000 miles, however 2400 miles later the engine is locked up through no fault of my own, when I embarked on my journey that morning I had checked the oil, trans fluid and coolant. 250 miles later the oil light suddenly comes on and engine instantly shuts down. I-80, just east of the last exit for Iowa City where traffic is really heavy. When we called Tom's to see if they would help make it right we were simply told should have bought the warranty. $12,000 sitting dead. Only made two months worth of payments. Thanks for nothing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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