Holmes Tuttle Ford Lincoln

Called the dealership to schedule a safety recall, on a company fleet vehicle. The person that answered the phone mention that I have no recalls for any of my vehicles on their database, I mention that this is a new vehicle, and the person kept saying that the 2016 and 2017 models have no recalls, I mention that I was calling for a 2021 vehicle and the response was that there are no recalls. I got forwarded to a manager, that sadly ended up on a voice mail. Note: I have been calling and leaving a voice mail to the service department for two weeks, after no call back. I was able to talk to someone today with no luck.

This dealership absolutely has the worst service department in the State of AZ possibly in the U.S....They will not answer there phone or return messages and if you did not buy you're vehicle there it is almost impossible to get them to work on it....I can not rate them on the work they do because you can not get a appointment or anyone to answer the phone...

This is my seventh purchase of a Jim Click vehicle in the the last 30 years, This purchase experience was the best yet. Chris Clausen, my sales rep was knowledgeable, helpful and not the least bit pushy.or otherwise “hard sell”. When I went back a few days later for additional help, he made himself available and took prompt care of my issues. Also I don’t understand the criticism of the service department. I make an appointment, They are ready for me at the correct time, and I’ve never met a discourteous advisor or other staff member there. My vehicle is ready on time and my advisor stays in touch while I go to breakfast. My vehicles are as clean as I left them.

Recently purchased 3 vehicles from Holmes Tuttle Ford. Salesmanship and service exceeded our greatest expectations!

Service department is HORRIBLE. Never answer phones and don’t return calls when messages are left!

Justin Beurgey was the salesman I used. He was very professional and my purchasing experience was very good. WOW factor was in affect with this salesman.

I can't believe how terrible the service has become. The service dept doesn't even return calls. Its unbelievable! STAY AWAY FROM THIS DEALER

Purchased a new 2017 F150 in September of 2017. I never had issures scheduling service until October of 2022. I spent 2 weeks trying to talk to a human in the service department. Left a voicemail everyday. My wife called and left messages also. No one would answer the phone or call me back. So I took my truck to another service center for some of my work. I was able to schedule my Maintenance for Life on the website. When you prepay for maintenance you want to use it. I was told that the phone system was not working properly and therefore they never received my messages. I am not believe that, since I was able to have the parts department and the receptionist both answer the phone and transfer my call that then went unanswered and then went to VM. It is now February 2023 and I need service for some issues and having the exact same problem with trying to schedule service as I had in October 2022. No humans in the service department answer the phone or return messages. This dealership service department has zero customer service when it comes to scheduling customer service. I guess I will be taking my service needs to another service center.

Called about recall work for my 2021 f 250. Was told it would take three to four days but would only get one day loner car. They said to bring the truck in to see if they had to order part. I would think if it was a recall you would have to replace part. Service woman was rude on top of it. Called ford to see what could be done.

We have purchased our vehicles form Holmes Tuttle since the sixties. The service repair department has gone downhill. I will never go there again. Very rude service manager. They used to detail our vehicles after service. Friday the AC was on max, radio loud.