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The service is truly exceptional. This is the third car that we have purchased from this dealership. Whatever they are doing, they are doing right! We... feel valued with every single interaction that we have with the personnel at Desert Toyota.
I was very pleased with my experience. The salesman, Jeff, was exceptionally helpful.
Workers are very efficient, customer oriented and on top of what they do. It's always good to interact with them and to know that they have top notch customer... service reps. Wouldn't think of having someone else wait on me.
I have never had such great customer service when looking at cars ir buying a car at any other dealership!! Thank you for making it easy and fast and making... me and my family feel special
This is the second vehicle that I've purchased/leased from Desert Toyota. Their sales department consistently provides an excellent sales experience.... I appreciate that they pay attention to what I'm looking for in a vehicle and find a vehicle that meets my expectations. They also make the negotiation process as efficient/painless as possible. The sales person encouraged me to call him if I have additional questions or need further assistance.
I have been waiting for over seven months for Toyota and Desert Toyota to repair the sliding door on my 2012 Toyota Sienna Van. Desert Toyota will not... even repair the door to operate mechanically. I would not recommend you purchase a used Toyota Sienna Mini van and I definitely would not have it repaired at Desert Toyota. After they changed me $350 to repair my sliding door, they informed me of the recall and disconnected the auto and manual function of the door. My recommendation is to stay away from both the Sienna Van and Desert Toyota.
Tami has been providing service for my RAV4 since I bought it @ Desert Toyota 7 years ago. She is absolutely wonderful. Her knowledge, professionism,... attention to detail and willingness to always go the extra mile has kept me going to her for all these years.
Overall, the buying process was slow. The customer service is still good.
One of the easiest and pleasurable car purchases I have made in the many years I have been buying cars.The salesman and the finance manager were great.Would... not hesitate to purchase next car at Desert Toyota.
Worst experiences ever! Bought a brand new vehicle 02/2015 and have taken it here for service every oil change/service since. Im not one to write reviews... normally or write a bad review after just one bad experience. Having that said, I have NEVER had a good experience here. 4 of my visits have all been with the same service advisor and without writing an essay I'll try and sum it up with the main issues. VERY FIRST oil change with my brand new vehicle, my service advisor gets in my vehicle and i swear she must have punched the gas and took a corner like it was a rally vehicle..this is a Toyota 4runner mind you. 2nd visit, i came and picked up my vehicle, waited to be helped and wasnt even acknowledged for a good 10 minutes. 6 people there, maybe 2 of which were assisting people. Finally I approach someone who seemed annoyed that i would interrupt her while she was clearly not busy. She then pages my advisor.. my advisor acknowledges me and i advised im in a bit of a rush(very frustrated at this point but dont voice it). Mid sentence, she notices a friend or someone she knows and just leaves me and goes and hugs her friend and engages in a lengthy conversation. No "hey let me finish helping this guy and ill be right there", no, just total abandonment. At this point her FRIEND..not her, the so called customer service adisor...her FRIEND says, "hey shouldnt you finish helping this guy?", to which point she looks annoyed and then proceeds to help me. Since my vehicle service is covered, I literally just need her to give me my keys and leave, i dont need to pay or approve anything..just need my keys. 3rd experience.. I make an appointment online to be sure I dont get the same lady.. drop my vehicle off @ 9am for an oil change..ask to be called when i can pick it up since i work right up the road. I was given a timeframe of an hour or two, which seems long but I was working so I wnet with it. I dont get a call until 530pm saying my vehicle is ready! Dropped off @ 9am, ready @ 5:30pm. God forbid i need some serious service done! Anyway, I never thought Id be so happy to now be out of warranty so I dont have to go here any more. I love Toyota, I love my vehicle, but this service or lack thereof will make me question a new Toyota vehicle purchase in the future.