Reviews
I am well informed on the legitimate and the dark side of car repair from working in that industry for 30 years. I made a decision to trust thoroughbred Nissan in Tucson several years ago with the maintenance of my 2019 Altima. Normally I don’t trust anything or anyone. However every single time I have had to use Thoroughbred Nissan I have experienced the most respectful service and that’s coming from someone who’s nearly 70 years old. I have never felt that feeling of being shystered because I was old or a woman. And today is the perfect example of my experiences. Encis Contreras was my person. She registered my car on the drop off, listened to my thing, scheduled me an uber to get to work, informed me of the thing, and scheduled me an uber back to the shop. So xxxxxx courteous so respectful and friendly. I feel so much trust. How rare is that y’all? Who! Who ever finds any grace in this world today? I did today. I found grace from a very experienced service provider at Thoroughbred Nissan.
I am well informed on the legitimate and the dark side of car repair from working in that industry for 30 years. I made a decision to trust thoroughbred Nissan in Tucson several years ago with the maintenance of my 2019 Altima. Normally I don’t trust anything or anyone. However every single time I have had to use Thoroughbred Nissan I have experienced the most respectful service and that’s coming from someone who’s nearly 70 years old. I have never felt that feeling of being shystered because I was old or a woman. And today is the perfect example of my experiences. Encis Contreras was my person. She registered my car on the drop off, listened to my thing, scheduled me an uber to get to work, informed me of the thing, and scheduled me an uber back to the shop. So xxxxxx courteous so respectful and friendly. I feel so much trust. How rare is that y’all? Who! Who ever finds any grace in this world today? I did today. I found grace from a very experienced service provider at Thoroughbred Nissan.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi there! Thank you for choosing Thoroughbred Nissan for your car maintenance needs. We are so happy to hear that you had an exceptional experience with Encis Contreras and felt respected and trusted. We take pride in providing top-notch, trustworthy service to all of our customers, regardless of age or gender. Hope to see you again soon!
I purchased my first Nissan from this dealership 15 years ago and was extremely happy with it and the service received. I was treated like family. When I looked for a newer vehicle, there was no other place that I wanted to look. I found an amazing 2025 Nissan Kicks there and I loved it! When ready for its first service, I was thrilled to be greeted by the same amazing Service Manager, Michael Kreuzer, to make my visit run smoothly, just as he had done all those years. He is definitely an asset to the Thoroughbred Nissan family.
I purchased my first Nissan from this dealership 15 years ago and was extremely happy with it and the service received. I was treated like family. When I looked for a newer vehicle, there was no other place that I wanted to look. I found an amazing 2025 Nissan Kicks there and I loved it! When ready for its first service, I was thrilled to be greeted by the same amazing Service Manager, Michael Kreuzer, to make my visit run smoothly, just as he had done all those years. He is definitely an asset to the Thoroughbred Nissan family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your continued support and loyalty! We are so glad to hear that you had a great experience with our dealership and our team, especially with our amazing Service Manager, Michael. We are grateful to have you as part of the Thoroughbred Nissan family. Enjoy your new Nissan Kicks!
Mr. Kreuzer did an amazing job of explaining the process and cost of the service we requested. He gave me timely updates on how the repair and maintenance was proceeding We are very pleased with the repair and the communication and transparency of the entire process and overall visit.
Mr. Kreuzer did an amazing job of explaining the process and cost of the service we requested. He gave me timely updates on how the repair and maintenance was proceeding We are very pleased with the repair and the communication and transparency of the entire process and overall visit.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hey Marcos, Thank you for trusting in us with your vehicle and for your comments regarding Mike. Austin Bryan Service Manager (520)618-1524
I recently bought a Nissan Pathfinder from Thoroughbred Nissan, and my experience with Delvin was incredible, helping me find something without hassle. He was courteous, knowledgeable and very patient. I highly recommend Thoroughbred Nissan for their great customer service.
I recently bought a Nissan Pathfinder from Thoroughbred Nissan, and my experience with Delvin was incredible, helping me find something without hassle. He was courteous, knowledgeable and very patient. I highly recommend Thoroughbred Nissan for their great customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us at Thoroughbred Nissan. We’re thrilled to hear that Devin made your Pathfinder purchase smooth and hassle‑free. His courtesy, knowledge, and patience are qualities we value, and it’s wonderful to know they made a difference for you. We truly appreciate your recommendation and look forward to serving you again. Sincerely, Robert Soucy Sales Manager
Terrific service My engine looks brand new! Wish I could remember the name of the man who took care of me. He’s a keeper
Terrific service My engine looks brand new! Wish I could remember the name of the man who took care of me. He’s a keeper
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Lydia, Thank you very much for your glowing review. We appreciate it! Austin Bryan (Service Manager) [email protected] (520)618-1524
Robert was amazing! Thank you for always making it easy. See you next time Robert!
Robert was amazing! Thank you for always making it easy. See you next time Robert!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kara, you are too kind. thank you for being such a loyal customer. I hope you love your new Rogue. Sincerely, Robert Soucy
As always had a great experience. Roberto Villaseñor goes above and beyond to help his customers. Very professional and understanding of your needs. I always go to Roberto for my vehicle needs. I have purchased about 5 vehicles from Roberto.
As always had a great experience. Roberto Villaseñor goes above and beyond to help his customers. Very professional and understanding of your needs. I always go to Roberto for my vehicle needs. I have purchased about 5 vehicles from Roberto.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Irving, we appreciate your repeated business. It is always a pleasure to see you when you stop in. I will share this review with Roberto as well. Happy New Year! Sincerely, Robert Soucy
James Martin has become the reason that I take my Nissan into Thoroughbred! There is nothing like having a great Service Advisor and Technician: A company is only as good as its employees! I'm sorry that he is no longer there.. 😔
James Martin has become the reason that I take my Nissan into Thoroughbred! There is nothing like having a great Service Advisor and Technician: A company is only as good as its employees! I'm sorry that he is no longer there.. 😔
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi T. Hamilton Herring, thank you so much for your positive comments about Thoroughbred Nissan! We hope to live up to the quality care that you received from James Martin.
I had a great no pressure experience with Thoroughbred Nissan. I had great anxiety about the finance part and getting what I really wanted not forced to get something I didn't really like. Troy Hall was great, as well as the rest of the team. They really treated me well and I was out of there in 3 hours! which as you know is great!!! Considering I text drove a few cars . I would definitely go back.
I had a great no pressure experience with Thoroughbred Nissan. I had great anxiety about the finance part and getting what I really wanted not forced to get something I didn't really like. Troy Hall was great, as well as the rest of the team. They really treated me well and I was out of there in 3 hours! which as you know is great!!! Considering I text drove a few cars . I would definitely go back.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 3.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rhanda Mejia, we are very happy to have provided you with such a positive experience!
I want to thank and give kudos to Tim kaas for his service was very professional and informative the atmosphere there at Thoroughbred Nissan with very pleasant and friendly
I want to thank and give kudos to Tim kaas for his service was very professional and informative the atmosphere there at Thoroughbred Nissan with very pleasant and friendly
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Janice, thank you so much for your comments about Thoroughbred Nissan! We strive to meet all your expectations and if there is ever anything we can do to improve, please reach out to me at any time. Once again, thank you for taking the time to give us your feedback. You may receive a more comprehensive survey in the coming weeks with additional questions. This email from Nissan will have the subject line “Nissan Owner First.” This is an invitation to fill out a more detailed survey regarding your recent visit. Please take the time to complete this survey as it helps us to fully evaluate your experience and the employees who helped you. Sincerely, Robert Soucy Sales Manager (520) 618-1541 [email protected]