Larry H. Miller Dodge Ram FIAT Tucson

I was greeting upon arrival. Briefed on details of my appt and was approached a few times during my wait in the waiting room, just to make sure I was doing ok!

Very responsive and consistent quality of work and service Customer service is great and facility is always clean. Have purchased three vehicles from this dealership

First off, I want to state that the appointment line is absolutely awful. It directs you to, what I believe is an outsourced appointment line. I informed the individual that I spoke with that I needed an appointment for an oil change and that my check engine light was on. She stated that I would be required to leave my vehicle for possibly one day. I stated that would not be feasible without a loaner vehicle. She then said that she would relay this message to the service advisor and/or service manager and I will receive a phone call from them in order to set up a rental or loaner vehicle. I never received a phone call back so I had to physically go to the dealership to set up an appointment. Poor, poor customer service.

I would highly recommend buying a vehicle from Larry h Miller dodge! The team was beyond excellent! My sales person Robert went above and beyond to explain and help us! And Chris was soo easy to help us sign paperwork! All I can say is wow!

I have been coming here for several years. Always super service! I have purchased several cars from this dealership. I drive 200 miles round-trip to get my vehicle serviced here.

MAKING THE APPOINTMENT AND THE SERVICE WORK WAS QUICK AND PLEASANT. DANIEL DID A GREAT JOB TAKING MY INFORMATION AND GOING OVER THE EXPECTED SERVICE.

As usual, OUTSTANDING service. Kelly gives OUTSTANDING service to her customers in the service department. She's the person to go to when you need your vehicle serviced.

Kelly at the service desk was the best service I ever had super kind polite and caring. She made sure everything was done correctly and even got me a ride

I don't even know where to begin about my experience at this dealership. This was our second purchase of a RAM from Larry H. Miller in Tucson. We traded in two vehicles for a 2022 RAM Rebel. We started noticing issues with the rebel a week after purchase. It seemed to struggle to hold RPM's at higher speeds on the highway and was not getting even close to the recommended EPA. My husband then looked in the air box and I started doing research. The Airbox had a charcoal filter in it. We searched to see if it was truly supposed to be there or if it was an "in transit" thing. Sure enough, it wasn't supposed to be in the vehicle and should have been removed. After removal I took the truck on a long highway drive to Phoenix. It still was not performing and never seemed to even be able to move into four cylinder shut off. I told my husband about it when I returned and we decided to talk to a sales manager about getting it looked at and also possibly getting our old truck back. I worked with Fayza. While she was great at the beginning, there was no follow through at the end at all and we were just left hanging. Service looked at the vehicle, refused to do a re-PDI and blatantly told us that the truck will NEVER perform at the EPA that dodge states it will. We attempted to make a deal on a Laramie and get out of the Rebel, however, again, lack of urgency and response made the deal not happen. We were fortunate to cut our losses and dump the Rebel at another deanship and traded for a different truck. After all this I went back in to finance at Larry miller to request a refund of the security (which we were never really given an option of paying for or not, we just kind of were told, "oh it comes with it" yeah right, you pay $499 for it) and then when I asked to get the money back I was told it was non-refundable and it shows that on the back of the paper. On the back of what paper? They gave me a USB drive of front copies, nothing with T&C's on the back. At this point, I had tried to be as nice as possible and understanding, however I was done. The unreasonable, rigid nature as well as uncaring and or non understanding nature of ALL the employees I dealt with at this dealership was atrocious. I called RAM to report the issue with the vehicle and the dealership and for the FIRST time I received an apology after explaining the situation and telling my story. NEVER AGAIN will I purchase a RAM from Larry H Miller and at this point, our next truck isn't going to be a RAM either. Incredibly disgusted.

This dealership is awesome. They truly care for their customers. My repair on my vehicle was a bit long but I was prepared for the wait, it wasn’t so bad. They have wonderful service.