Reviews
My experience was wonderful!
Brian provides great customer service, he always goes above and beyond for the service. He’s a great asset to this company and I will be returning in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2500 Chevy HD
The dealership was clean and the staff was very professional. We had a good experience. This is our second truck we’ve bought from Koons White Marsh. Buddy was professional and knowledgeable. He answered all our questions and stayed past his quitting time to help us. He walked us through the entire practice. We’re very happy with the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best buying experience
My husband and I had a great experience at Koons. Morgan sold us our new car Nd we never felt preasured. She was extremely knowledgeable of all of the different cars and suvs we looked at. Gave us unbiased advice when we were between cars. And helped negotiate a great deal on our behalf. I will be buying all our vehicles from Koons, as long as Morgan is there.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tire Replacement
Lauren was super helpful when getting my tires replaced before my vacation. Was fast and understanding of my issue. Helped me get on my way to vacation in no time! There wasn’t no attitude or hesitation when i said i was in a hurry for my vacation! Would 100% recommend Lauren as my advisor
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great!
Lauren was extremely friendly and informative. She made me feel very comfortable and she explained everything in detail so that I left with a thorough understanding of the services provided for me. I an extremely comfortable and confident leaving my car in her hands and I will definitely be back again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change
The staff is super friendly and very efficient and quick. I never have any issues coming in and getting my truck serviced. I’ll keep coming back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Knowledgeable, Patient, and Friendly
Morgan has assisted my family purchasing several vehicles. She's very knowledgeable about the vehicles and is patient with the buyer. She doesn't just try to sell. She spends the time to understand the needs of the buyer and shares her knowledge about the vehicles available. If you are considering buying a vehicle, give Morgan a chance. She's top notch!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Well Worth the Wait!
Morgan has been so supportive and helpful during my trade-in and car-buying process. After months of looking for the right car, Morgan assisted me in driving away in my dream car. I happily built and purchased a 2019 Chevy Traverse - it wouldn’t have been as smooth of a process without Morgan! She is more than happy to assist you and is very easy to communicate with. Morgan always has a smile on her face and is willing to go the extra mile for her customers. She is highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Top salesperson Morgan
My husband and I walked into the showroom at Koons and was greeted by a warm smile (Morgan Anderson) Immediately we felt comfortable. This was our 2nd car we have purchased from Koons. Morgan asked the right questions, very knowledgeable and patient. I have been in sales for over 20 yrs and I just wanted to give a big shout out to Morgan and her team of professionals. Excellent service thank you!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Above and beyond! We love Morgan!
We had a problem with a suburban that we purchased from a different dealership. Morgan (internet manager) and Claron (sales manager) completely went out of their way for our family! Let me say this, as someone who has bought many new cars, houses, campers, and as someone who works in a sales field. I have never had anyone be so dilligent in their communication, follow up, integrity, and professionalism as Morgan and Claron at Koons Chevrolet in White Marsh. We will absolutely be back, i already sent my cousin to Morgan to purchase a new silverado and she delivered the same customer excellence with him that she did with us. If your somebody who hates buying a car because of the sales tactics and games that some dealers play... save yourself the frustration and go straight to Morgan at Koons Chevy. If Koons Chevy ownership reads this, dont ever let Morgan leave... people like her are hard to come by. If she ever does leave, please know i will do my best to hire her at my business. I just cant say enough about how impressed i was with her and her staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car