McGrath Lexus Chicago

(4.7) 111 reviews

Dealer on Cars.com since December 2002

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 PM - 6:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 4:00 PM
Sun Closed

Reviews

4.7
111 lifetime reviews.
  • 2010 Lexus GX 460

    I originally found McGrath Lexus on Cars.com and looked at several new and used vehicles. I finally decided on a 2010 Lexus GX 460. The Sales Consulta...nt was Dave Nelson and he was very attentive and knowledgeable about their inventory. I am enjoying my new car and would definitely do business with McGrath Lexus of Chicago again!

    Customer Service
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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to review! We appreciate your business and look forward to long, long relationship. Welcome to the McGrath famil...y and please don't forget to stop by any time for a wash.


  • Fantastic experience.

    Between the sales person, and the finance person the process was smooth and worry free. Answered all my questions and put up with my buyer quirks.

    Customer Service
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Very unresponsive and careless

    Was looking for leasing a new vehicle. First sent them online inquiry on a particular vehicle on their website. I was reached out by several individua...ls from this dealerships, who often do not include any self-intro or signature in the email. I assume they have very poor coordination because I was asked to answer same questions over and over again. One representative first mistakenly thought I was looking for another vehicle. Later she claimed she sent me a quote but I searched every folder in my email, could not find anything. After four days I was reconnected to them, being contacted again by individuals who did not introduce themselves. Eventually received a quote, fortunately I worked with other dealers as well and found that quote $6000 higher than others: quoted me $28,000 for a lease when other dealers quoted for $22,000. Pointed out to her, she acknowledged she "got the wrong number". I do not know who gets the difference if I only worked with them... Later contacted again by representative who did not want to say who he/she is... I no longer want to deal with people who refuse customer to know who they are. I guess they, being the largest dealer in Chicago works with so many wealthy buyers, do not really care.

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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Service & Repair

Service Reviews

4.7

65 lifetime reviews of the Service Department.

  • Mark McLawhorn car seat inspection

    I took my Honda CR-V with a newly-installed car seat over to McGrath for Mark McLawhorn to take a look. He was quick, friendly, and gave me (and my wi...fe) the peace of mind we need before we bring a baby home from the hospital. Whatever car you have, take your car seats to Mark for inspection. We're so impressed by this service he and the dealership provide; that kind of community-spirit will definitely be remembered next time we buy a car.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Car seat installation

    Mark McLawhorn provided efficient and informative help which is exactly what I needed! We recently bought a car across the street at Acura and he was ...happy to check and fix orir car seat installation. He explained what he was doing and how to check things out in the future as well. Thank you Mark!

    Customer Service
    Not Applicable
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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Service Pricing

    Oil, Filter Change

    $67.14 and up*

    Oil, Filter Change (Premium)

    $90 and up*

    Multi-Point Inspection

    Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since December 2002

At McGrath Lexus of Chicago, it is our mission to provide you with prestigious, luxury cars from Lexus. Since 1991 we have consistently made it our objective to treat each customer as we would a guest in our own home. If you are looking for a top quality Lexus dealer, why go anywhere else?

"The only Lexus dealer in Chicago. "When you do the math, you'll choose McGrath""
McGrath Lexus Chicago
1250 W Division St Chicago, IL 60642
New (866) 582-1366
Used (888) 269-1104
Service (888) 823-5336
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