McGrath Lexus Chicago

I originally found McGrath Lexus on Cars.com and looked at several new and used vehicles. I finally decided on a 2010 Lexus GX 460. The Sales Consultant was Dave Nelson and he was very attentive and knowledgeable about their inventory. I am enjoying my new car and would definitely do business with McGrath Lexus of Chicago again!

I recently went into McGrath Lexus to explore options on extending the warranty on my 2013 GS 350 and to acquire info on a new 2017 IS. I've bought and sold several cars over the past 10 years and this is by far the best dealership, and salespeople I've dealt with. Julie Hill contacted me by phone after I submitted a request for info on their website. She was an absolute pleasure to work with. We ended up working out a deal on a new 2017 IS 300 AWD, which I could not be more happy with! I'm in sales so I'm highly critical of other salespeople. I expect a high level of customer service, and Julie Hill and the entire McGrath team did not disappoint. They pulled my new car into the showroom and after I closed on my awesome financing, they had this guy, Nick, come out and he spent at least 45 minutes with me going through every new feature in the car. Nick set up/ connected my phone, helped me download the Lexus app and was just fun to work with. I'm super happy with my new car, and would highly recommend anyone thinking of buying a Lexus to go see Julie Hill at McGrath. Linda in their finance department was great too, she didn't try to hard sell me on extra add ons that dealers typically try to sneak in at the end. Thanks for your work, and great service!

Was looking for leasing a new vehicle. First sent them online inquiry on a particular vehicle on their website. I was reached out by several individuals from this dealerships, who often do not include any self-intro or signature in the email. I assume they have very poor coordination because I was asked to answer same questions over and over again. One representative first mistakenly thought I was looking for another vehicle. Later she claimed she sent me a quote but I searched every folder in my email, could not find anything. After four days I was reconnected to them, being contacted again by individuals who did not introduce themselves. Eventually received a quote, fortunately I worked with other dealers as well and found that quote $6000 higher than others: quoted me $28,000 for a lease when other dealers quoted for $22,000. Pointed out to her, she acknowledged she "got the wrong number". I do not know who gets the difference if I only worked with them... Later contacted again by representative who did not want to say who he/she is... I no longer want to deal with people who refuse customer to know who they are. I guess they, being the largest dealer in Chicago works with so many wealthy buyers, do not really care.