Reviews
There’s a reason I drove from Green Bay all the way to
There’s a reason I drove from Green Bay all the way to Chicago—and that reason was Karona. From start to finish, she delivered nothing but top-tier service. Her communication throughout the entire process was phenomenal—always responsive, always clear, and always on it. She even went out of her way to let me into her home on a Sunday just so I could get the vehicle, and helped arrange for it to be delivered when my schedule didn’t line up. That kind of above-and-beyond service is rare, and I’d absolutely make the trip again just to work with her. Karona is the definition of professionalism, and I can’t recommend her enough. Feel like I got a friend for life from this!
There’s a reason I drove from Green Bay all the way to
There’s a reason I drove from Green Bay all the way to Chicago—and that reason was Karona. From start to finish, she delivered nothing but top-tier service. Her communication throughout the entire process was phenomenal—always responsive, always clear, and always on it. She even went out of her way to let me into her home on a Sunday just so I could get the vehicle, and helped arrange for it to be delivered when my schedule didn’t line up. That kind of above-and-beyond service is rare, and I’d absolutely make the trip again just to work with her. Karona is the definition of professionalism, and I can’t recommend her enough. Feel like I got a friend for life from this!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear about your positive experience with our team at McGrath Lexus of Chicago. Providing dedicated service is important to us, and it's wonderful that we were able to meet your expectations. We appreciate you sharing such a thoughtful review!
Worked with Justin to address two issues with my car.
Worked with Justin to address two issues with my car. His input was very clear and he took me to even to show the issues with my own eyes in addition to the pictures that technician had taken since those didn't help me fully understand the case. Very attentive as listener and helpfull with details as needed. What impressed me the most was his assistant and work with his manager to address an issue that came up after i picked my car from the service. They arranged to come at my home to pick up my car and returned back at my home after addressing the issue. They brought me a loaner to use while they worked on the issue. That helped me tremendously as i was tied up with my work and the issue was needed to be addressed since i have only that car and we all were concern about safety. So, big thank you to Justin, his manager, technicians who worked on my car and to the guy who came to pick up my car from my home and bringing it back!!!
Worked with Justin to address two issues with my car.
Worked with Justin to address two issues with my car. His input was very clear and he took me to even to show the issues with my own eyes in addition to the pictures that technician had taken since those didn't help me fully understand the case. Very attentive as listener and helpfull with details as needed. What impressed me the most was his assistant and work with his manager to address an issue that came up after i picked my car from the service. They arranged to come at my home to pick up my car and returned back at my home after addressing the issue. They brought me a loaner to use while they worked on the issue. That helped me tremendously as i was tied up with my work and the issue was needed to be addressed since i have only that car and we all were concern about safety. So, big thank you to Justin, his manager, technicians who worked on my car and to the guy who came to pick up my car from my home and bringing it back!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at McGrath Lexus of Chicago. We're glad our team was able to assist you effectively and provide convenient solutions. Your positive feedback is appreciated, and we wish you safe journeys ahead.
Julie Hill was so precise on showing me the type of car I
Julie Hill was so precise on showing me the type of car I requested. She was very helpful with the purchase deciding to buy a Lexus and by the way, I am a first time Lexus buyer.
Julie Hill was so precise on showing me the type of car I
Julie Hill was so precise on showing me the type of car I requested. She was very helpful with the purchase deciding to buy a Lexus and by the way, I am a first time Lexus buyer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad our team assisted you well during your first Lexus purchase. Thanks for choosing McGrath Lexus of Chicago. Enjoy your new car!
So kind and understanding, my experience was personal not
So kind and understanding, my experience was personal not another sale. Highly recommend Alexandra best sales rep at this dealership.
So kind and understanding, my experience was personal not
So kind and understanding, my experience was personal not another sale. Highly recommend Alexandra best sales rep at this dealership.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the recommendation. Our team at McGrath Lexus of Chicago appreciates your kind words. We're glad the experience met your expectations.
This was the best experience I’ve ever had buying a car.
This was the best experience I’ve ever had buying a car. From the wonderful sales person, to the pre purchase service to the finance person, everyone was transparent, helpful and friendly.
This was the best experience I’ve ever had buying a car.
This was the best experience I’ve ever had buying a car. From the wonderful sales person, to the pre purchase service to the finance person, everyone was transparent, helpful and friendly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with McGrath Lexus of Chicago. Our team is pleased to have been part of your car-buying journey. We appreciate your kind words.
The service people were very helpful and transparent.
The service people were very helpful and transparent. Follow up on the completion of service was good. Getting a loaner car and as easy.
The service people were very helpful and transparent.
The service people were very helpful and transparent. Follow up on the completion of service was good. Getting a loaner car and as easy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear that you found our team's service helpful and transparent. We always strive for seamless experiences with loaner cars as well. Thank you for your feedback on McGrath Lexus of Chicago!
Mc grafth, is the top of the line when it comes to.
Mc grafth, is the top of the line when it comes to.customer sercive from insuring you get to amd from the dealer at no cost they even have fresh Star bucks in the building there's a Myriad of things to shop.Look through and entertain you as you wait if you choose to stay.If not a mcgraff will make sure that you get home expeditiously . Mark in service is a master at getting the customer what they need and the repairs done Adequately.!!!!!!!! MARK IS THE REASON I CONTINUR TO RETURN TO MCGRAFTH HE REALLY UPHOLD THERE CUSTOMER SERVICE STANDARDS... YALL ROCK!!!!!!!!!!
Mc grafth, is the top of the line when it comes to.
Mc grafth, is the top of the line when it comes to.customer sercive from insuring you get to amd from the dealer at no cost they even have fresh Star bucks in the building there's a Myriad of things to shop.Look through and entertain you as you wait if you choose to stay.If not a mcgraff will make sure that you get home expeditiously . Mark in service is a master at getting the customer what they need and the repairs done Adequately.!!!!!!!! MARK IS THE REASON I CONTINUR TO RETURN TO MCGRAFTH HE REALLY UPHOLD THERE CUSTOMER SERVICE STANDARDS... YALL ROCK!!!!!!!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're pleased to know you appreciate our customer service at McGrath Lexus of Chicago. We'll ensure our team knows about your positive feedback. We look forward to making each experience comfortable and efficient for you.
The service was very thorough.
The service was very thorough. I received the inspection information in a timely manner. Daniel did a great job of explaining everything my vehicle needed.
The service was very thorough.
The service was very thorough. I received the inspection information in a timely manner. Daniel did a great job of explaining everything my vehicle needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad our team could provide thorough service and clear explanations. Thank you for choosing McGrath Lexus of Chicago.
Everything about servicing our Lexus RX 250h at McGrath
Everything about servicing our Lexus RX 250h at McGrath Lexus of Chicago is first rate, from scheduling the appointment, to timely service, to clear feedback and at every stage the McGrath associates are professional and friendly.
Everything about servicing our Lexus RX 250h at McGrath
Everything about servicing our Lexus RX 250h at McGrath Lexus of Chicago is first rate, from scheduling the appointment, to timely service, to clear feedback and at every stage the McGrath associates are professional and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear about your positive service experience at McGrath Lexus of Chicago. Thank you for choosing us.
The service was extremely well done.
The service was extremely well done. It was the least amount of time I spent waiting for my car.
The service was extremely well done.
The service was extremely well done. It was the least amount of time I spent waiting for my car.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We're glad to know our team at McGrath Lexus of Chicago provided efficient service for you.