McGrath Lexus Chicago

I originally found McGrath Lexus on Cars.com and looked at several new and used vehicles. I finally decided on a 2010 Lexus GX 460. The Sales Consultant was Dave Nelson and he was very attentive and knowledgeable about their inventory. I am enjoying my new car and would definitely do business with McGrath Lexus of Chicago again!

Was looking for leasing a new vehicle. First sent them online inquiry on a particular vehicle on their website. I was reached out by several individuals from this dealerships, who often do not include any self-intro or signature in the email. I assume they have very poor coordination because I was asked to answer same questions over and over again. One representative first mistakenly thought I was looking for another vehicle. Later she claimed she sent me a quote but I searched every folder in my email, could not find anything. After four days I was reconnected to them, being contacted again by individuals who did not introduce themselves. Eventually received a quote, fortunately I worked with other dealers as well and found that quote $6000 higher than others: quoted me $28,000 for a lease when other dealers quoted for $22,000. Pointed out to her, she acknowledged she "got the wrong number". I do not know who gets the difference if I only worked with them... Later contacted again by representative who did not want to say who he/she is... I no longer want to deal with people who refuse customer to know who they are. I guess they, being the largest dealer in Chicago works with so many wealthy buyers, do not really care.

I returned to McGrath Lexus because of my prior experience with Julie Hill many years ago at McGrath. She made my purchase experience very easy and it went smoothly. Julie always looks out for her customers and provides top level customer service during and even after the purchase process is completed.