McGrath Lexus Chicago

There’s a reason I drove from Green Bay all the way to Chicago—and that reason was Karona. From start to finish, she delivered nothing but top-tier service. Her communication throughout the entire process was phenomenal—always responsive, always clear, and always on it. She even went out of her way to let me into her home on a Sunday just so I could get the vehicle, and helped arrange for it to be delivered when my schedule didn’t line up. That kind of above-and-beyond service is rare, and I’d absolutely make the trip again just to work with her. Karona is the definition of professionalism, and I can’t recommend her enough. Feel like I got a friend for life from this!

Worked with Justin to address two issues with my car. His input was very clear and he took me to even to show the issues with my own eyes in addition to the pictures that technician had taken since those didn't help me fully understand the case. Very attentive as listener and helpfull with details as needed. What impressed me the most was his assistant and work with his manager to address an issue that came up after i picked my car from the service. They arranged to come at my home to pick up my car and returned back at my home after addressing the issue. They brought me a loaner to use while they worked on the issue. That helped me tremendously as i was tied up with my work and the issue was needed to be addressed since i have only that car and we all were concern about safety. So, big thank you to Justin, his manager, technicians who worked on my car and to the guy who came to pick up my car from my home and bringing it back!!!

Julie Hill was so precise on showing me the type of car I requested. She was very helpful with the purchase deciding to buy a Lexus and by the way, I am a first time Lexus buyer.

So kind and understanding, my experience was personal not another sale. Highly recommend Alexandra best sales rep at this dealership.

This was the best experience I’ve ever had buying a car. From the wonderful sales person, to the pre purchase service to the finance person, everyone was transparent, helpful and friendly.

The service people were very helpful and transparent. Follow up on the completion of service was good. Getting a loaner car and as easy.

Mc grafth, is the top of the line when it comes to.customer sercive from insuring you get to amd from the dealer at no cost they even have fresh Star bucks in the building there's a Myriad of things to shop.Look through and entertain you as you wait if you choose to stay.If not a mcgraff will make sure that you get home expeditiously . Mark in service is a master at getting the customer what they need and the repairs done Adequately.!!!!!!!! MARK IS THE REASON I CONTINUR TO RETURN TO MCGRAFTH HE REALLY UPHOLD THERE CUSTOMER SERVICE STANDARDS... YALL ROCK!!!!!!!!!!

The service was very thorough. I received the inspection information in a timely manner. Daniel did a great job of explaining everything my vehicle needed.

Everything about servicing our Lexus RX 250h at McGrath Lexus of Chicago is first rate, from scheduling the appointment, to timely service, to clear feedback and at every stage the McGrath associates are professional and friendly.

The service was extremely well done. It was the least amount of time I spent waiting for my car.