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Sales Closed
Service Closed
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 PM - 6:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 4:00 PM
Sun Closed
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Reviews

4.9
833 lifetime reviews. Includes reviews of McGrath Lexus Chicago from DealerRater.com
  • 2010 Lexus GX 460

    I originally found McGrath Lexus on Cars.com and looked at several new and used vehicles. I finally decided on a 2010 Lexus GX 460. The Sales Cons...

    Dealer Response

    Thank you so much for taking the time to review! We appreciate your business and look forward to long, long relationship. Welcome to the McGrath f...


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    I originally found McGrath Lexus on Cars.com and looked at several new and used vehicles. I finally decided on a 2010 Lexus GX 460. The Sales Consultant was Dave Nelson and he was very attentive and knowledgeable about their inventory. I am enjoying my new car and would definitely do business with McGrath Lexus of Chicago again!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to review! We appreciate your business and look forward to long, long relationship. Welcome to the McGrath family and please don't forget to stop by any time for a wash.


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  • The Best Customer Service - Hands Down!
    April 19, 2017

    I purchased my first Lexus from a different dealership and was not pleased at all with their service when I had to return for a maintenance appoin...


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    I purchased my first Lexus from a different dealership and was not pleased at all with their service when I had to return for a maintenance appointment. I began visiting the Chicago location for all of my service appointments thereafter. Every specialist in the service department went over and beyond to assist. I was so happy that I knew the next time I was in the market for a new vehicle, I would buy it from this location. Moving forward, I began a search for a new vehicle and encountered Julie Hill. She was patient and did not make me feel pressured to purchase a vehicle. She was able to help me move through the process smoothly without a hitch and made sure we did not complete the deal until I was completely satisfied. Linda in finance was very genuine and explicitly explained all of my options. No hidden fees! This location nailed the customer service. Keep up the amazing work!

    Does recommend this dealer

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  • McGrath found a customer for life!

    I can't say enough good things about this dealership. We were in the market for a used car, and had done our research on the type and specificati...


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    I can't say enough good things about this dealership. We were in the market for a used car, and had done our research on the type and specifications we wanted. We narrowed our search down to two cars: one car at McGrath and one at another car lot, and there were stark(!) differences between the two facilities. At McGrath, the wonderful Bill Shamah treated our initial visit with courtesy and professionalism. When we told him that we were deciding between two cars, he did not switch to high pressure sales mode, didn't offer us a "deal [we] couldn't refuse." He respected our process and expressed that he hoped to see us again. We appreciated that, and told him that either way it went, we would be sure to let him know. At the second dealership, the salesman was 20 minutes late for our appointment (20 mins with a bored 7-year old seems much longer), and when he finally approached us, he had the wrong vehicle prepared. He then went on to tell us things about the car that were blatantly untrue (that it was turbo, for instance), and when he was trying to familiarize us with the dashboard, he told us the outside temperature gauge was the motor temperature?! He could not answer simple questions while reading through the owner's manual while I was test driving. I know not everyone can know everything about cars, especially used ones, but I did not appreciate having my intelligence insulted with fabrications. This interaction proved to me that McGrath was the dealership from which to buy, and where I would actually like to be a customer. I am proud to say I bought my car at McGrath, am enjoying the benefits of being their customer (there are many), and look forward to going back for our next vehicle purchase. We went in with our financing set, so I cannot speak to that process at McGrath, but I can tell you that one benefit we truly appreciated is that McGrath issues plates on-site. To not have to go to the Secretary of State to apply for and pick up plates was absolutely wonderful! Another nice touch was at the time of delivery, an employee came out to the car with us to help navigate the technology and set our garage door opener, sync one of our phones, etc. I need a refresher, because it was so much information to digest (and I just wanted to DRIVE lol), but was glad to have that Lexus Lesson before we drove off the lot. So, if you are looking for an honest, no pressure sales man, go see Bill Shamah! If you want to play games and see how cheaply you can get a car, go somewhere else because McGrath doesn't cut corners.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since December 2002

At McGrath Lexus of Chicago, it is our mission to provide you with prestigious, luxury cars from Lexus. Since 1991 we have consistently made it our objective to treat each customer as we would a guest in our own home. If you are looking for a top quality Lexus dealer, why go anywhere else?

"The only Lexus dealer in Chicago. "When you do the math, you'll choose McGrath""