Bob Bell Nissan Kia

very poor customer service, I have been in car sales quite a while and the level service I rec'd I would expect from a buy here pay here lot. I know the difference, Why would a customer be approved for a car , I was told my car is financed with PNC which I was happy with, since i have my checking account there just makes it all easier. The very next morning doing the insurance work, I was told the lender is Ally, they obviously have a relationship with Ally,I don't it doesn't benefit me, it benefits them.. when I worked in sales, a reputable dealership does what's in the best interest of the customer, here they put themselves 1st,

Went there look car on line 23500 told sale man what we wanted look at that car on line. Everything was going good till sat down now car back at 25500 said on line car was one with out sunroof so bought car get home look on line and stock # was car with sunroof so I feel lied about . At dundalk kia .Bought truck from bob bell ford that were great and honor price on line so long story short don't believe on line pricing from bob bell dundalk

This company is the worst to do business with. My vehicle was totaled; therefore, I was in need of another vehicle. I drove over an hour to check out the vehicle and noticed that the light had moisture problems. They took off some money for it after not willing to fix it. I was given 2 key fobs an realized that only one worked when I arrived home. I immediately changed the battery thinking it was an old battery, but that was not the case. It is a faulty key fob that absolutely does not work. Not only did the key fob not work, the car squeaks when reversing. It is a loud sound too. Called the Dealership and was told that there is nothing they could do and will not replace it. Can’t believe this was the Manager (Called himself Dax or Dexter) with his unprofessional and nasty attitude. I informed him that I was going to bring back this lemon and he said do what you want to do, we will not take it back. To make matters worst, they neglected to put a copy of the warranty paperwork in the sales folder with the other documents. They also lied to the BBB in my claim that they tried calling me and never received a response. I have 2 numbers and 2 emails on file to which none were contacted whatsoever. I will never go back to this dealership and will continue with litigation proceedings against them since I have yet to receive a resolution to this issue. It is ridiculous that they deal with Disabled Veterans in this manner!

Great customer service. Easy buy process and great looking establishment. Would definitely do business with them again

I would not recommend taking your KIA to this location for maintenance. One time they said my car wasn't there, when it was there 10 days with no call. One time fluids were not checked properly. I had no heat (barely any anti-freeze) & my car had been there 3mths prior. In addition, 11 a.m. oil change appt took 3 hours and that's because I asked after 2.15 hours.

The dealership communicated back with me after my initial contact. I decided not to move forward with pursuing that car.

Horrible experience with internet sales division. My wife and I were in the market for a new Sorento when Bob Bell Kia popped up in my search engine. I decided to take a look at their inventory and see if they had what we were looking for. They had a couple of models but when I reached out to them, they said they had already been sold. (Strike 1). The internet sales representative Gafar reached out to me to see if I would be interested in a model that was scheduled to be delivered on July 22nd. He sent me the “window sticker” (so have not physically seen car yet) of the supposed model to be delivered on the above stated date. Everything looked great! Color, options, etc. I then proceeded to let him know to possibly put a hold on the vehicle for when it comes in. He replied back by saying absolutely they can. He then sent me a waiver stating the price of the vehicle (vin number, make and model) and requested that the only way to put a hold on a vehicle is to sign the waiver with a $1000.00 deposit (non-refundable). I thought that was a little sketchy, but was in the market to buy this model they had arriving. I signed the paper and gave them my credit card to process so there would be a hold on the vehicle when it arrives. A few days go by and as timing goes my wife and I were hit with a massive financial burden that superseded the purchase of a new vehicle at this time. I then reached back out to Gafar and explained that we had to cancel this hold on the vehicle (mind you it was still not on their lot at this time) since our finances were redirected to a more crucial situation then the purchase of a new vehicle. Gafar was apologetic, but said I could not get the refund since it was non-refundable (Strike 2). I questioned the situation to him as to I didn’t even get a chance to see the vehicle let alone I never ordered the vehicle. I would understand if I had ordered this vehicle with the options and then backed out, but this was a vehicle that they told me would be in by the 22nd. So I then proceeded to ask for the refund with Gafar explaining that the deposit was non-refundable (Strike 3). So now I’m at the point where I’m in a financial crisis situation, with no new car and down $1000.00 since they won’t provide me the refund. I will never due business with this dealership and will let everyone I know to watch their backs if they ever try and due business with this dealership. All I asked was for my $1000.00 back on a $50,000.00 vehicle that was not on their lot and would sell right away the second it would be delivered. It’s a shame that in this economy that when finances pop up not in your favor, you get businesses like Bob Bell Kia that take you for granite and walk away with no reasonable customer service for a potential future buyer when my families burden gets resolved. If I could give them 0 stars, I would.

We went to Bob Bell Kia, Baltimore to purchase a new Kia Forte. We found a car online that we liked. We called them about availability and their market adjustment price. They indicated they had one Kia Forte that had just been delivered an hour prior. They also told us their market adjustment price was $1500. I indicated we were 1-1/2 hours from them and would leave immediately to see the car. We drove to the dealership and spent over an hour before they had the car ready for us to see. Finally, my husband was able to take the car for a test drive. Our salesman took my husband’s license and made a photocopy of it and they went on the test drive. My husband, again, asked the market adjustment price on the vehicle. The salesman, again, told him $1500. After talking and agreeing to purchase the vehicle, Bob Bell Kia drew up the paperwork. They brought the paperwork out for us to sign. My husband noticed they added $3500 for the market adjustment instead of the $1500 they told us multiple times. Bob Bell Kia did not tell us that they increased this. They deceitfully tried to get this by us. Luckily, my husband noticed it before we signed anything. He asked them why the price changed so drastically. They said it was because we were from Pennsylvania, which they knew from the start. And, even if that was the case, they would have been upfront and explained that to us. They did not. They just put $3500 on the paperwork without a word. Obviously, we left the dealership without purchasing the vehicle. I would not recommend this dealership to anyone. However, if you would choose to go there, please be on high alert.

DO NOT DO BUSINESS WITH THIS LOCATION! I have had a tire light on since I bough the truck. I have taken it back multiple times to be fixed, Ive been told it was fixed, dont worry about it its just the light, there is nothing wrong with your truck. Well now when I take it back there is a $269.00 repair that needs to be done one my tire plus the tires are bad now because of this issue costing me another $800 in 2 tires! Ive spoke with the Service Manger Rob & GM Paula and all they say they can do is give me 20% off. I am furious with this company. I go and buy a $39,000 vehicle from this company, drive off the lot with issues immediatly and don't get any resolution!!! Their customer service is the WORST from the receptionist to the Management. I want to speak with the owner!!! Not to mention I took it there for an oil change, drive off the lot and my fluids lights came on!! When I picked my truck up, the lady who gave me my keys said here is your keys, I asked where my truck was she told me somewhere on the lot! CARELESS COMPANY!

Called to have service on my 2022 Kia Carnival at Bob Bell Kia and was told I didn't buy it there so they won't service it, Called back and talked to another service person and was told I could drop it off but they wouldn't look at it until August and that they only had 1Kia tech,so my car would sit on their lot for 2 months I don't think so. I would never ever buy from them. I went to Jones Kia and they are taking good care of us ,Great Dealer ship.