Bob Bell Nissan Kia

Three weeks to diagnose an oil leak when new. First oil change (under 5K miles) done incorrectly resulting in another oil leak. Failed to check other... customer complaint.,

*FULL REVIEW ON GOOGLE/YELP* If I could give this place 0 stars, I would. Their staff is the most disrespectful and uncommunicative people that I have... ever had the displeasure of meeting. From Day 1 of my experience in this place, the staff has only been ruder and ruder towards my mother and I. I don't ever post reviews, but I will not let my story be unheard. Today, (August 19, 2020). We came into Nissan around 4:45pm. That is where my mother went in and wanted to talk to someone in charge because my new car that we bought last week from them is in the shop. (I will later explain why). It had been two days, we expressed our concerns 2 days ago with the general manager - Paula who was actually very nice and she heard us out. Though, throughout those two days we received no updates and we had to call ourselves to figure out when it would be done. We called again August 18, 2020 and our sales manager said it would be done August 19, 2020 and he would call by 4pm but a call never came in and we found out he was off work that day. That is when we went to Nissan ourselves. Continuing on, my mother was inside while I was in the car and my window was open. That was when I HEARD AND SAW an employee of theirs - Gafar Ademiju (G) laughing and pointing at my mother. He kept on nodding his head towards her and laughing and making faces. That is when I got up and slammed the car, and walked in there and told Ed, who was already talking to my mother about his disrespectful employee. He kept telling me it was a misunderstanding but my window was open and I saw everything because we were parked in the front of the building. I am not the type to be aggressive and confrontational, but disrespect towards my mother WILL NOT BE TOLERATED. And once Gafur came inside the building, all he kept doing was laughing and shaking his head. Not even an apology one time. And I will also mention that he was not wearing a mask that is why I could see him laughing and pointing at my mother. I would also like to mention that we called beforehand to check on my car (Time: 4:30pm) and that is when the lady operator (I do not know her name) was very disrespectful to my mother. She heard that my mom was concerned and she left the call to answer ANOTHER call in the midst of it. She then proceeded to yell at my mother while on the phone instead of approaching the situation nicely. When I mentioned that the operator was rude to Ed, she stood up from her seat and yelled “Who, me?!” in the most defensive and rude tone and I decided to overlook it because we were not there for her. I also want to address the Day 1 experience when we received my car - (August 11, 2020). This was where the finance lady (We did not receive her name nor did she put her name in the papers my mom had received from her) was very rude. I do understand it was late at night but the lady was very rude to my mother and was not communicating at all. I sat outside talking to our sales guy until my mother texted me to come into the room. That is where I saw multiple papers on the table, all of them with different numbers and dates. The finance lady kept changing everything including the payment date multiple times. Not just that, but she was VERY ACCUSATORY towards my mother. She needs to work on her customer service. She kept saying my mom was reprimanding her when my mother waited patiently for her to finish what she had to do, but whenever the paper was given on the table - it was different therefore my mother’s trust was broken. Not only that, but she gave a snarky reply and I quote: “Don’t mind me, I am going to text my husband i’m going to be home late.” That is DISRESPECTFUL towards a customer and that will not be tolerated. I work in customer service myself and I have never once treated a customer like that. Once again, my mother has never received an apology from her. Once I receive my car back, I will be taking this Nissan to another branch.

This was the first and last time I will ever visit this location for service on my Nissan Maxima. I was traveling to NC from out of town in order to attend... a funeral, and experienced trouble with my fender liner. The young lady who gave us a quote and got us started with our service was phenomenal, however it went downhill from there. After waiting 2 hours for the repair to be finished we went amd paid for our service and wanted to confirm the parts we received service on and to no avail we asked the cashier to explain to us what the mechanics worked on and her response was, WHATEVER THEY TOLD YOU THEY WOULD DO, THEY DID IT! She was the most unprofessional, nonchalant person Id ever come into contact with. Then we asked where we could retreive our vehicle being that Nissan was about to close. She said theyll bring it out front for you. After waiting 15 minutes we asked another employee who just wanted to get rid of us, he told us SOMEONE WILL BRING IT OUT FOR YOU AS HE SPED OUT OF THE PARkING LOT BECAUSE HE WAS OFF WORK AND DIDNT HAVE A CARE IN THE WORLD. LASTLY , it wasnt until we located the original lady who gave us our price quote, was the one to go and pull our car out from the service garage herself. I felt as though the service was horrible once they got my money in the amount of $326 for one femder liner and an oil change. They didnt want to be bothered. Ill never ever return here nor reccommend them for business.

Mr. Crooms was a good salesman. Pretty laid back but helpful through the buying process. Only glitch was that we went all the way to Baltimore to buy... a blue Nissan Sentra SV and then were told it was sold the day before, so we had to settle for a pearl white which wasn’t our first choice. May have been a bait and switch, but can’t confirm. Anyhow, all went pretty well!

Great Dealership and I would recommend to customers

The entire buying process took about three hours and 15 minutes from the moment I entered the dealership for the first time to driving home with a new... car for my daughters. Jeannie and Dominic worked closely and frankly with me to talk through my interests and needs between the trade in, desired monthly payment range, and valuation for both vehicles. Negotiations were handled quickly and reasonably after we exchanged full information. Ray in Finance got me a full percent lower from my credit union even after the initial offer and acceptance was reached. That was real money! The whole team (including Malik for my insurance change) were very warm and easy going. It was probably the best buying experience in the dozen plus car purchases I’ve made over the years. Thank you Jeannie and team for genuinely exceeding my expectations, by a lot!

I came in for a new clutch. The service dept. person I spoke to was more than fair. He told me the repairs was more than the value of the car. I decided... to buy a new car. I was directed to John Wyatt. He was excellent. He was professional, considerate and well - informed. He helped me pick the right car for me. I am very satisfied. Thank You!

Kudos to George Williams and Helen Silberman for providing superb customer service. They made our new car leasing experience one that will cause us to... tell others about.

This experience has been one I'll remember for a long time! Steffon Rogers and Helen Silberman were an absolute delight! Answered any and all of my questions,... worked with my budget, and got me into my first car! 10/10 would recommend

My experience was amazing, Danille Mosley, Steffon Rogers, and Joe, made my New car Purchase a SMOOTH and EXCITING one. It truly was a NO HASSLE transaction.... Customer service fed me Pop Corn (My favorite). My appt was 1 o'clock and 2:30 I had keys in my hand. They gave me the car, price and Monthly payments I wanted. This is as GOOD as it gets. I've already recommended Bob Bell Eastern Ave. Thanks for a very Pleasant experience. ¿