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Toyota of Vineland

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (10 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–5:30pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–5:30pm
Friday 9:00am–9:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (10 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I’m so excited to be in my second RAV 4 lease.

I’m so excited to be in my second RAV 4 lease. Made possible by Terrance and the sales manager. Will always drive a Toyota. Love them

I’m so excited to be in my second RAV 4 lease.

I’m so excited to be in my second RAV 4 lease. Made possible by Terrance and the sales manager. Will always drive a Toyota. Love them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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forerunner

I want to thank Anthony "NINO" Navraez he took his time helping me get what I really wanted, And he did a great job . Really nice person good personality and he is really professional. I really recommend him if you need to find a New or Used car.

forerunner

I want to thank Anthony "NINO" Navraez he took his time helping me get what I really wanted, And he did a great job . Really nice person good personality and he is really professional. I really recommend him if you need to find a New or Used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Leader and a buyer

This is the second transaction I have completed with Toyota of Vineland. Several years ago I leased a vehicle, and now I purchased one. I have had my vehicle serviced and repaired by them, never had any work done without a call telling me what it needed and a price for the work. My appointment was always on time, and vehicle was delivered at the time they promised. When a part was back ordered for a warranty issue, they let me know when it was scheduled for delivery and asked when it would be convenient to return for the work. All was completed to my satisfaction, and car was always returned cleaner. When buying, they showed me several financing options, rates and terms. Obviously they were more favorable than I found even at my own bank. The salesman and the GM treated me like friends and family. The finance manager offered me a good deal on the extended warranty which I am still considering. There were no upsells, and no pressures, assuring that I'll return for my next car! Very happy with the service and treatment from a well run organization!

Leader and a buyer

This is the second transaction I have completed with Toyota of Vineland. Several years ago I leased a vehicle, and now I purchased one. I have had my vehicle serviced and repaired by them, never had any work done without a call telling me what it needed and a price for the work. My appointment was always on time, and vehicle was delivered at the time they promised. When a part was back ordered for a warranty issue, they let me know when it was scheduled for delivery and asked when it would be convenient to return for the work. All was completed to my satisfaction, and car was always returned cleaner. When buying, they showed me several financing options, rates and terms. Obviously they were more favorable than I found even at my own bank. The salesman and the GM treated me like friends and family. The finance manager offered me a good deal on the extended warranty which I am still considering. There were no upsells, and no pressures, assuring that I'll return for my next car! Very happy with the service and treatment from a well run organization!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great experience buying a used vehicle

I had my car serviced and traded it in for a certified used vehicle. The service department is always top notch. I have been using Toyota of Vineland to purchase and service my vehicles since the 1990's. They are always friendly and 99% of the time I leave satisfied with the service and/or the purchase of a vehicle. It is more than a transaction. It feels like I am visiting friends. My salesman has always been honest with me. There are never any false promises. Usually, every promise is over delivered. I was there all day but drove away with the vehicle I wanted and a price I could afford. I refer everyone to this dealership and suggest they use the salesman I have used for years. As long as you have realistic expectations, this dealership will work to get you what you want. Toyota is a top quality vehicle and Toyota of Vineland is a top quality dealership.

great experience buying a used vehicle

I had my car serviced and traded it in for a certified used vehicle. The service department is always top notch. I have been using Toyota of Vineland to purchase and service my vehicles since the 1990's. They are always friendly and 99% of the time I leave satisfied with the service and/or the purchase of a vehicle. It is more than a transaction. It feels like I am visiting friends. My salesman has always been honest with me. There are never any false promises. Usually, every promise is over delivered. I was there all day but drove away with the vehicle I wanted and a price I could afford. I refer everyone to this dealership and suggest they use the salesman I have used for years. As long as you have realistic expectations, this dealership will work to get you what you want. Toyota is a top quality vehicle and Toyota of Vineland is a top quality dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Update by walkenrules

An update to my previous review. Make sure you get everything in writing. You will be promised the world during negotiations but once you sign that contact all bets are off. Expect no help in resolving issues that arise after sale.

Update by walkenrules

An update to my previous review. Make sure you get everything in writing. You will be promised the world during negotiations but once you sign that contact all bets are off. Expect no help in resolving issues that arise after sale.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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purchased new vehicle

If you are in the market for a Toyota call Jake Jacobson at Toyota of Vineland. Very professional and a delight to work with. Super knowledgeable and takes the extra time to explain the whole process to you. Bought many cars over the years and this is the first time that I would not categorize the experience as a hassle, indeed it was a pleasure.

purchased new vehicle

If you are in the market for a Toyota call Jake Jacobson at Toyota of Vineland. Very professional and a delight to work with. Super knowledgeable and takes the extra time to explain the whole process to you. Bought many cars over the years and this is the first time that I would not categorize the experience as a hassle, indeed it was a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchasing new vehicle

Thanks to Toby Griner! I have never had a salesman be so nice and work so hard to find a car that works for me. The whole experience was enjoyable and stress free thanks to the staff at Toyota of Vineland.

Purchasing new vehicle

Thanks to Toby Griner! I have never had a salesman be so nice and work so hard to find a car that works for me. The whole experience was enjoyable and stress free thanks to the staff at Toyota of Vineland.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Maintenance

Purchased auto in October, 2012. Bought car in for maintenance after 2000 miles. They did not change the oil (actually they did very little) and told me to return when the car has 10,000 mile or one year from purchase. Now after 5,000, the Maintenance Requirement light came on and will not go off until they turn it off. Still 5,000 mile short of the 10,000 they suggested. Do I have to drive 35 miles one way to have a light shut off? Pathetic !!!!

Maintenance

Purchased auto in October, 2012. Bought car in for maintenance after 2000 miles. They did not change the oil (actually they did very little) and told me to return when the car has 10,000 mile or one year from purchase. Now after 5,000, the Maintenance Requirement light came on and will not go off until they turn it off. Still 5,000 mile short of the 10,000 they suggested. Do I have to drive 35 miles one way to have a light shut off? Pathetic !!!!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oil change

I had scheduled a oil change and tire rotation and waited 3 hour for them to complete.

Oil change

I had scheduled a oil change and tire rotation and waited 3 hour for them to complete.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Exorbitant Service Fee

The passenger airbag on my Prius stopped coming on when someone sat in the seat. I brought it to Toyota of Vineland, where I purchased it. Toyota of Vineland charged me a $105 'diagnostic fee' just to look at the problem. Perhaps that would be reasonable if the fee could be applied to the cost of the repair. But no, it isn't. It's been some time since I used a dealer for service. Maybe this fee wouldn't have surprised me if I had used their service department regularly. I have no objection to the dealer making a profit, and I expected it to cost a bit more than a local garage or service center. However, $105 just for the privilege of giving them my business is a bit much, even considering the nice chairs in the waiting room and the free coffee.

Exorbitant Service Fee

The passenger airbag on my Prius stopped coming on when someone sat in the seat. I brought it to Toyota of Vineland, where I purchased it. Toyota of Vineland charged me a $105 'diagnostic fee' just to look at the problem. Perhaps that would be reasonable if the fee could be applied to the cost of the repair. But no, it isn't. It's been some time since I used a dealer for service. Maybe this fee wouldn't have surprised me if I had used their service department regularly. I have no objection to the dealer making a profit, and I expected it to cost a bit more than a local garage or service center. However, $105 just for the privilege of giving them my business is a bit much, even considering the nice chairs in the waiting room and the free coffee.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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