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He is both Toyota and Scion certified and has won numerous awards including Top Toyota Salesman of the month for over 200 months straight and counting, National Sales Society Award for over 20 years straight, Top Used Car Salesman in the country, and the only salesman to make the Top Sales Nationally for New and Used vehicles.","emailTxt":"dday@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":135,"imageUrl":"https://cdn-user.dealerrater.com/images/631844014273.jpg","drDealerId":11947,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":54103,"personPtyId":32867679,"firstName":"Calvin","lastName":"Parnell, Sr","titleText":"Toyota Sales Consultant","shortBioText":"Married, four grown children, very active in my church and community. Love jazz concerts and traveling. I live a pretty simple life!","emailTxt":"cparnell@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/9a812f7217ff.jpg","drDealerId":11947,"dealerEmpStartDtUtc":"959817600","industryStartDtUtc":"520560000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":291000,"personPtyId":33961189,"firstName":"Ali","lastName":"Morsy","titleText":"Sales Consultant","emailTxt":"AMORSY@MILEONE.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/8ae373f28a91.jpg","drDealerId":11947,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":291003,"firstName":"Jennie","lastName":"Park","titleText":"Sales Consultant","emailTxt":"JPARK@MILEONE.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/43c984f7b271.jpg","drDealerId":11947,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":401767,"firstName":"Robin","lastName":"Yokum","titleText":"Assistant Service Manager","emailTxt":"RYokum@mileone.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/a699b1491497.jpg","drDealerId":11947,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":401726,"personPtyId":41149357,"firstName":"Cory","lastName":"Snyder","titleText":"Finance Director","emailTxt":"corysnyder@mileone.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/a378206a1cd1.jpg","drDealerId":11947,"industryStartDtUtc":"1188604800","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":291002,"personPtyId":33961480,"firstName":"James","lastName":"Akinola","titleText":"Sales Consultant","emailTxt":"JAKINOLA@MILEONE.COM","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":45,"imageUrl":"https://cdn-user.dealerrater.com/images/ab826088961d.jpg","drDealerId":11947,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":468429,"personPtyId":35695696,"firstName":"Andre","lastName":"Turner","titleText":"General Manager","emailTxt":"aturner@mileone.com","combinedEmpAvgRatingNbr":4,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/aaabde86a97c.jpg","drDealerId":11947,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":54104,"personPtyId":32662764,"firstName":"Austin","lastName":"Powers","titleText":"Toyota Sales Consultant","emailTxt":"apowers@mileone.com","combinedEmpAvgRatingNbr":4,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/e6e61cb6219e.jpg","drDealerId":11947,"dealerEmpStartDtUtc":"1238544000","industryStartDtUtc":"1072915200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":291030,"personPtyId":32666265,"firstName":"Chuck","lastName":"McMurray","titleText":"Assistance Service Manager","emailTxt":"CMCMURRAY@MILEONE.COM","combinedEmpAvgRatingNbr":3.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/923eda351fab.jpg","drDealerId":11947,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":45112,"firstName":"Brad","lastName":"Jones","titleText":"Toyota Internet Sales Manager","emailTxt":"bjones@mileone.com","combinedEmpAvgRatingNbr":3.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/bf83627866d8.jpg","drDealerId":11947,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":401728,"personPtyId":33768264,"firstName":"Sean","lastName":"Locklear","titleText":"General Sales Manager","shortBioText":"This is 2018. 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Heritage Toyota Catonsville

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 8:00 PM

Heritage Toyota Catonsville Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 8:00 PM

Tuesday

7:30 AM - 8:00 PM

Wednesday

7:30 AM - 8:00 PM

Thursday

7:30 AM - 8:00 PM

Friday

7:30 AM - 8:00 PM

Saturday

7:30 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2000

Our Maryland Toyota dealership, serving drivers from Catonsville to Carroll County, is located at 6324 Baltimore Nationa

...

l Pike. Stop by or give us a call at (410) 788-8400 and tell us how our dedicated team can help you today!

"Changing the way you buy cars, one family at a time."

Service

Tire Rotation

$19.95

Oil, Filter Change

$39.95

Brake Inspection

Complimentary

Oil, Filter Change (Premium)

$59.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
916 lifetime reviews. Includes reviews of Heritage Toyota Catonsville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 13, 2019

    My experience buying a car at Heritage was excellent. This is due to Jay Mboh's excellent customer service. He explained everything to me so patiently.... He was able to give me a very good deal! He knew everything about my car and answered all my questions. Jay even took me to the car and showed me how to setup everything. I had a very enjoyable experience buying my car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jay Mboh

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    January 5, 2019

    I wanted to thank Alec Breslaw for going well beyond the extra mile to help ease my mind after an incident I had in my new Tacoma this past week. I was... driving at night several days ago in the rain, and decided at the last moment to pull into a gas station. I didn't know the road and wasn't seeing it very well apparently. To my very unhappy surprise I felt my truck bouncing over a median in the center of the road as I made the left turn into the station. While the truck seemed to be perfectly alright afterwards, I was upset and worried, and realized I should have it inspected as soon as possible to make sure I didn't mangle something underneath. (Spoiler: the truck really was fine. Chalking it up it's tough design!) So anyway, the next day I reached out to Tyler Day (my sales person) and asked if he could help get my truck in for inspection asap. He assured me he would. What I didn't expect however was for Alec in Service to reach out to me at the end of his long day (it was after 8pm!) to make sure my appointment was set. Talk about dedication! I was extremely impressed. He really deserves to be commended for that. The next morning I had the truck in the service bay, thanks to Alec. My peace of mind was immediately restored, and I was not charged a dime for the courtesy. I have met nothing but great people at Heritage in Catonsville, and I felt they gave me a really great deal on my purchase as well. I just want to give credit where it's due. Thank you Alec, thank you Heritage.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so glad that Alec was able to go above and beyond your expectations and really help you out! Thanks again for taking the time to leave us this i...nformation about your recent visit. We look forward to your next visit! Take care!


    Worked with:
    Tyler Day

    Sales Consultant

    (5.0) 16 reviews

    Eric Hammer

    Finance Manager

    (5.0) 5 reviews

    Alec Breslaw

    Service

    NOT RATED

  • June 19, 2015

    First I would like to say thank you to James Akinola. The quality of service that he provide was more than I expected. He went beyond excellent service... to make sure I received my vehicle on time, cleaned and waxed and as always making me and all the staff laugh. Everything he said would be done was completed without hesitation.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Russel Toyota Scion greatly appreciates the positive review and thanks for sharing your story! It was our pleasure working with you. We hope to see yo...u again soon! Feel free to contact us or pop back in if anything at all comes up!

  • 1.0 out of 5
    December 24, 2018

    The Toyota Highlander 2016 that I purchased from the Heritage Toyota Catonsville, Maryland was making a noise after starting it. I looked under the hood,... it seemed like Water Pump was shaking and hoses were rattling. On December 08, 2018 at 12:30 PM, I took the vehicle to Heritage Toyota dealer for 45,000 factory recommended checkup. I have taken the vehicle for all oil changes and factory recommended maintenances to this dealer since I purchased the vehicle. The service Advisor after checking me in said it was $89 plus taxes but I showed him a different price that dealership has advertised on its website. He said sorry it was a mistake on his part and gave me the website price. I waited inside dealership during service, at the end of service Advisor showed me what was performed and asked me to pay for services. He said everything is perfect, you are good to go. That statement surprised me, I am not a mechanic, but I could hear the noise from engine and could see the water pump shaking. I told advisor about it and he said you should have told us that in advance. I replied, then why I come to you for maintenance and pay for inspection if I diagnose the issue and tell you what is wrong. The maintenance report was inaccurate and misleading, it said all hoses were checked and they are good to go. I asked him to let me speak to a mechanic who performed those tasks mentioned in report. The advisor first argued and said it was my fault that I didn't tell them about noise in advance. He then agreed to get vehicle re-checked by a foreman. After 30 minutes or so he came and said yes highlander's water pump is not good and the mechanic ignored to ask foreman about it. Advisor said good news is that it's still under warranty, so we will fix it at no cost and they did. In my view, this is a big breach of trust. I have trusted this dealer for years and now it shows that they even didn't do a basic checkup recommended by factory and were misleading me. I would have been on road somewhere with my family and water pump would have not worked and leaked everything. This was a huge safety risk and issue. The services performed by dealer were not good or not performed at all. This shows that dealer probably never performed any factory recommended services in past either and didn't change oil or rotated tires. In two years the tires went bad and I changed it. Brakes went bad and I changed pads. All those under 40k miles were surprising. I ask you to look into it and tell me how you are performing your quality control checks and why are your reports misleading? You have jeopardized our safety and charged me for year for the services you have not performed. I have all the receipts and documents showing what I have said in this letter. I also have a copy of your checklist showing everything is perfect and was performed for 45k miles and nothing was wrong with it.

    Not Applicable
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Crystal Pierre

    Assistant Service Manager

    (5.0) 20 reviews

    Alexandra Sanderson

    Assistant Service Manager

    (5.0) 16 reviews

    Dan Pevelka

    Service

    (5.0) 11 reviews

    Robin Yokum

    Assistant Service Manager

    (4.9) 21 reviews

    Chuck McMurray

    Assistance Service Manager

    (3.8) 11 reviews

    Alec Breslaw

    Service

    NOT RATED

    Breanna Yardborough

    Service

    NOT RATED

  • 5.0 out of 5
    December 20, 2018

    Recently went shopping for a Tacoma. Worked with Tyler. He certainly went all out in working for my business. Very nice guy, knowledgeable. and hard working.... I really felt at ease throughout the process. The negotiation was low stress. Had a similar pleasant experience with Eric, the business manager. I'd recommend this dealer and these folks.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!


    Worked with:
    Tyler Day

    Sales Consultant

    (5.0) 16 reviews

    Eric Hammer

    Finance Manager

    (5.0) 5 reviews

  • 1.0 out of 5
    December 19, 2018

    I entered this Dealership to inquire about purchasing a SUV. The salesperson (Austin Powers) I initially made contact with was extremely unprofessional.... I eventually ended up speaking with the GM Andre Turner who seemed totally disinterested in making a sale of a vehicle. After several minutes of running around I was provided a printout of a price for the vehicle I was interested in purchasing. Needless to say, I understand why the salesman at this dealership are unprofessional because it starts at the TOP! Heritage needs to re-train the entire staff at this dealership on what GREAT CUSTOMER SERVICE looks like. This is what sets dealerships apart. I suggest you send a secret shopper into the dealership and I guarantee that YOU will see what I am talking about.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Andre Turner

    General Manager

    (4.0) 9 reviews

    Austin Powers

    Toyota Sales Consultant

    (4.0) 27 reviews

  • 5.0 out of 5
    December 19, 2018

    Would like to thank both Tim Gruzs and Cory Snyder for the excellent and exceptional service and pleasant experience in my purchase of my new vehicle.... I really thought I was asking them to perform a miracle by getting me a new vehicle and lowering my payment. Well guess what they did and I am one happy customer. Thanks to both Cory and Tim. Heritage is lucky to have two great employees working for them that care and go the extra step. Thanks again.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be... the case during your visit. If you have further needs or questions, please reach out!


    Worked with:
    Cory Snyder

    Finance Director

    (4.9) 19 reviews

    Andre Turner

    General Manager

    (4.0) 9 reviews

    Tim Gruzs

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    December 14, 2018

    Please acknowledge Crystal. She was culturally sensitive and incredibly helpful!!! I would come back just because of her! She was fantastic. Thanks for... the amazing service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Toyota Catonsville! Our team strives to deliver ...an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!


    Worked with:
    Crystal Pierre

    Assistant Service Manager

    (5.0) 20 reviews

  • 5.0 out of 5
    December 14, 2018

    Totally satisfied with everything that David Day did for me he was very professional he knew my wants and needs I would definitely recommend him to... my friends

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have a...n awesome day!


    Worked with:
    Dave Day

    Toyota Sales Consultant

    (5.0) 135 reviews

    Jake Fought

    Finance Manager

    NOT RATED

  • 5.0 out of 5
    December 9, 2018

    I came in to get a new set of tires for my Camry. Alex is always the service rep that I work with. She is extremely helpful and informative! She explained... all my tire options and was really patience with me. I would recommend her to anyone coming into Toyota Catonsville for service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned ...it. We hope you have a great day!


    Worked with:
    Alexandra Sanderson

    Assistant Service Manager

    (5.0) 16 reviews

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