Reviews
Brittany Alexander !
Brittany Alexander ! Goes above and beyond ! I highly recommend this dealership for all your needs!
Brittany Alexander !
Brittany Alexander ! Goes above and beyond ! I highly recommend this dealership for all your needs!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alexandra was knowledgeable and helpful in handling our
Alexandra was knowledgeable and helpful in handling our car rental. She was responsive and easy to work with. Thank you!
Alexandra was knowledgeable and helpful in handling our
Alexandra was knowledgeable and helpful in handling our car rental. She was responsive and easy to work with. Thank you!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kelsey, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
This dealership is very slimy.
This dealership is very slimy. Be careful purchasing here. They breached our contract. They sold me grand highlander hybrid, i put 5k down and signed everything. Later they told me they have a first purchaser already and they cant negotiate out of the car. When i signed the paperwork, they didn't give me the copy, so i had to ask them via email to send me breakdown of my contract. Very very slimy, also when you go to the finance manager, make sure to read everything. The finance manager assigned to me, was trying to not be as clear as possible for the warranty prices. I asked for each price, he said everything so fast. So i asked, 5k for the whole warranties? He nodded, When i re-read the contract it was around 10k of warranty. I went back next business day to remove the warranty. I was told we can remove it when the car arrives. He said"I'll work with you" but you can sense the frustration. Slimy dealership. Do not buy from here.
This dealership is very slimy.
This dealership is very slimy. Be careful purchasing here. They breached our contract. They sold me grand highlander hybrid, i put 5k down and signed everything. Later they told me they have a first purchaser already and they cant negotiate out of the car. When i signed the paperwork, they didn't give me the copy, so i had to ask them via email to send me breakdown of my contract. Very very slimy, also when you go to the finance manager, make sure to read everything. The finance manager assigned to me, was trying to not be as clear as possible for the warranty prices. I asked for each price, he said everything so fast. So i asked, 5k for the whole warranties? He nodded, When i re-read the contract it was around 10k of warranty. I went back next business day to remove the warranty. I was told we can remove it when the car arrives. He said"I'll work with you" but you can sense the frustration. Slimy dealership. Do not buy from here.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
When negotiating he had said that I would be able to get
When negotiating he had said that I would be able to get my car with leather seats (soft Tex), yet the car came with fabric seats. When confronted about it, he claimed that I had never mentioned wanting leather seats. The blatant lying is disappointing, disgraceful and complete unacceptable.
When negotiating he had said that I would be able to get
When negotiating he had said that I would be able to get my car with leather seats (soft Tex), yet the car came with fabric seats. When confronted about it, he claimed that I had never mentioned wanting leather seats. The blatant lying is disappointing, disgraceful and complete unacceptable.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hello Raven, we are so disappointed to learn of this situation you have described. Please reach out our Store Manager, Cristan Taylor at ctaylor@mileone.com or 410.818.2108 and we will work with you personally in rectifying the issues you experienced.
This employee needs some training.
This employee needs some training. He doesn’t understand xxxx about cars.He needs to understand the customer needs
This employee needs some training.
This employee needs some training. He doesn’t understand xxxx about cars.He needs to understand the customer needs
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we appreciate you taking the time to leave this review. If you would like to discuss your experience in more detail, please give us a call at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Store Manager, Cristan Taylor, ctaylor@mileone.com, 410.818.2108
Place was nice but the sales associate was creepy.
Place was nice but the sales associate was creepy. He was pervert and he was not professional
Place was nice but the sales associate was creepy.
Place was nice but the sales associate was creepy. He was pervert and he was not professional
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we appreciate you taking the time to leave this review. If you would like to discuss your experience in more detail, please give us a call at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Store Manager, Cristan Taylor, ctaylor@mileone.com, 410.818.2108
Derrick was easy to talk to and was very helpful
Derrick was easy to talk to and was very helpful throughout the process. Would definitely buy another vehicle from Heritage in the future. Thanks, Derrick!
Derrick was easy to talk to and was very helpful
Derrick was easy to talk to and was very helpful throughout the process. Would definitely buy another vehicle from Heritage in the future. Thanks, Derrick!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!
He is very knowledgeable and professional.
He is very knowledgeable and professional. He goes beyond and above for his customers. He is also very warm and friendly
He is very knowledgeable and professional.
He is very knowledgeable and professional. He goes beyond and above for his customers. He is also very warm and friendly
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
Great character and good in communication.
Great character and good in communication. Best deals on every car you’ll ever want
Great character and good in communication.
Great character and good in communication. Best deals on every car you’ll ever want
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Professional and willing to work with client to resolve
Professional and willing to work with client to resolve issues and concerns prior to finalizing the vehicle sale!
Professional and willing to work with client to resolve
Professional and willing to work with client to resolve issues and concerns prior to finalizing the vehicle sale!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!