Reviews
Write a reviewRobin is pleasant in customer service with her smile,
Robin is pleasant in customer service with her smile, kindness, and professionalism. I am glad that my scheduled maintenance was done by her today. Thank you, Hannah
Happy Thanksgiving to you all!
Sam is a very kind and knowledgeable salesperson about
Sam is a very kind and knowledgeable salesperson about hybrid cars. He helped me to purchase the new car that I have been enjoying. Thank you, Hannah
I am telling my friends to go to the Heritage Toyota, Catonsville when they buy their cars.
Larry was uncommonly kind in his interactions with us.
Larry was uncommonly kind in his interactions with us. We greatly appreciated his service and that he treated us so well. No question went unanswered and we felt fairly dealt with. George was extremely helpful from the outset and very communicative. He was forthright in a way that made us feel comfortable. Khalid was as exceptional as George and Larry. He was very communicative and was patient in walking us through the financing process despite the late night. He even caught an oversite in the process and followed up with us the next day to make sure we had the chance to correct it. Thanks to all involved for a great experience.
Hi Scott, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Great guy and very personable.
Great guy and very personable. That is something that you dont get at most dealerships. I recommend getting all your work done at this dealership because of Ron's leadership. Keep up the great work! Sheldon
Hi Sheldeth, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Heritage Toyota Catonsville as your first choice for service!
I was not able to buy a car from George due to the lack
I was not able to buy a car from George due to the lack of inventory. However, I want to give him a shout out for his customer serves. He made it easy to talk to and understand the different trends of car that were available. I also found his honest insight as a expert in car sale very helpful. thank you for a pleasurable experience.
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Called me about issues I was having and then said he
Called me about issues I was having and then said he would call me back the same day. I had to call him back the next day and still haven’t heard from him.
Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. We sincerely apologize for the lack of communication that you experienced from our dealership. This is not our way of doing business, as we take great pride in providing clear and consistent communication with all our customers. Our Customer Relations Manager, Alexandra Sanderson, would like to speak with you to address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Alexandra directly at alexandra.sanderson@mileone.com or 443.341.8504 to allow us the opportunity to personally apologize for the situation and restore your faith in our dealership. Again, thank you for your valued feedback and we hope to hear from you soon.
Not impressed at all.
Not impressed at all. Used the whole “leave my phone while I take my AirPods away to listen to your conversation” technique. She put her AirPods in while I was talking with her and she walked away to talk to her manager. I didn’t even say what style car I wanted to her and she came back from “talking with her manager” and knew exactly what I wanted and the color… they also said they had a bunch of Highlander’s in stock when I called, got there and they didn’t have one. Then wanted me to put a deposit down to hold a vehicle to test drive one. I came from a far distance because they said they had a couple I could test drive. Her attitude was also sub par. Totally disappointed in my experience. Went to another Toyota with a much better experience and purchased exactly what I wanted
Thank you for taking the time to review Heritage Toyota Catonsville. We sincerely apologize for your less than positive experience with our dealership. This is not our way of doing business, as we work hard to maintain a high level of customer satisfaction throughout your entire car-buying experience. We understand you bought a vehicle elsewhere; however, our General Manager, Cris Taylor, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information without a full name. At your earliest convenience, please contact Cris directly at ctaylor@mileone.com or 443.315.5577 to allow us the opportunity to restore your faith in our dealership. Again, thank you for your valued feedback and we hope to hear from you soon
There are better options for service!
Worst service experience of my life. Scheduled service for 10:10 am. Dropped off night before. Tried calling numerous times throughout the day to check the status of my vehicle; no answer, no call back. Went in at 6:00 pm to pick up my truck. They just got it into the service bay. 8 hours after my apt time. FOR AN OIL CHANGE!!!! I advise you to go elsewhere for your service needs.
Hi Bryan. Thank you for sharing feedback about Heritage Toyota Harrisburg. We sincerely apologize for the extended wait time as well as the lack of communication you experienced from our dealership, as our goal is to provide routine service maintenance as efficiently and reliably as possible. Our Customer Relations Manager, Alexandra Sanderson, has attempted to contact you to address your concerns as soon as possible, but has been unsuccessful in reaching you We value your business and sincerely hope to continue working with you in the future. At your earliest convenience, please contact Alexandra directly at alexandra.sanderson@mileone.com or 443.341.8504 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to hear from you soon
9/23/22 Made an online reservation for oil change, wiper
9/23/22 Made an online reservation for oil change, wiper blades and my lane departure warning was not working. Arrived for my 10:40 appt at 10:30. Waited in line to get checked in for 40 minutes. Waited for shuttle, but no one could tell me when it would come back. Wound up taking an Uber to $15. Went back at 3:30. Advisor got paperwork together & had me sign. Unfortunately, it wasnt MY paperwork. Got mine and did they: Change oil----YES Replace wiper blades----NO Fix lane departure warning----NO Completely unacceptable. Will I take it back? Unlikely. I have bought 3 cars there in the last 6 years. Totally frustrated.
Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. Our goal is to meet then exceed the expectations of all customers and we sincerely apologize as it appears this did not occur. Our Customer Relations Manager, Alexandra Sanderson, would like to discuss your experience in more detail and address your concerns as soon as possible, but has been unsuccessful in locating your contact information without a full name. At your earliest convenience, please contact Alexandra directly at alexandra.sanderson@mileone.com or 443.341.8504 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your feedback and we hope to hear from you soon.
Austin is terrific.
Austin is terrific. He. Really helped me on a car lease versus buying one! I am always going back to him’
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.