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Heritage Toyota Catonsville

(1,932 reviews)
Visit Heritage Toyota Catonsville
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2022 state dealer award
View 4 awards
2022 state dealer award 2021 state dealer award
2022 consumer dealer award 2021 consumer dealer award

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New (888) 498-7488 (888) 498-7488
Used (888) 498-8386 (888) 498-8386
Service (888) 281-7294 (888) 281-7294

Inventory

See all 390 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since February 2000.
Heritage Toyota Catonsville is your one-stop shop for all of your vehicle needs. We have a brand new 2019 Toyota inventory filled with models such as the 2019 Toyota Camry the 2019 Toyota Corolla and many more. We are dedicated to make the purchasing process quick and painless so be sure to visit our Toyota finance center to learn about the variety of options you have. Not only do we have an extensive inventory we also have a knowledgeable Toyota service center and parts center for your vehicle needs.
Changing the way you buy cars one family at a time.

Service center

Phone number (888) 281-7294

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,932 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Toyota Catonsville from DealerRater.

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Brittany Alexander !

Brittany Alexander ! Goes above and beyond ! I highly recommend this dealership for all your needs!

Brittany Alexander !

Brittany Alexander ! Goes above and beyond ! I highly recommend this dealership for all your needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Alexandra was knowledgeable and helpful in handling our

Alexandra was knowledgeable and helpful in handling our car rental. She was responsive and easy to work with. Thank you!

Alexandra was knowledgeable and helpful in handling our

Alexandra was knowledgeable and helpful in handling our car rental. She was responsive and easy to work with. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kelsey, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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This dealership is very slimy.

This dealership is very slimy. Be careful purchasing here. They breached our contract. They sold me grand highlander hybrid, i put 5k down and signed everything. Later they told me they have a first purchaser already and they cant negotiate out of the car. When i signed the paperwork, they didn't give me the copy, so i had to ask them via email to send me breakdown of my contract. Very very slimy, also when you go to the finance manager, make sure to read everything. The finance manager assigned to me, was trying to not be as clear as possible for the warranty prices. I asked for each price, he said everything so fast. So i asked, 5k for the whole warranties? He nodded, When i re-read the contract it was around 10k of warranty. I went back next business day to remove the warranty. I was told we can remove it when the car arrives. He said"I'll work with you" but you can sense the frustration. Slimy dealership. Do not buy from here.

This dealership is very slimy.

This dealership is very slimy. Be careful purchasing here. They breached our contract. They sold me grand highlander hybrid, i put 5k down and signed everything. Later they told me they have a first purchaser already and they cant negotiate out of the car. When i signed the paperwork, they didn't give me the copy, so i had to ask them via email to send me breakdown of my contract. Very very slimy, also when you go to the finance manager, make sure to read everything. The finance manager assigned to me, was trying to not be as clear as possible for the warranty prices. I asked for each price, he said everything so fast. So i asked, 5k for the whole warranties? He nodded, When i re-read the contract it was around 10k of warranty. I went back next business day to remove the warranty. I was told we can remove it when the car arrives. He said"I'll work with you" but you can sense the frustration. Slimy dealership. Do not buy from here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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When negotiating he had said that I would be able to get

When negotiating he had said that I would be able to get my car with leather seats (soft Tex), yet the car came with fabric seats. When confronted about it, he claimed that I had never mentioned wanting leather seats. The blatant lying is disappointing, disgraceful and complete unacceptable.

When negotiating he had said that I would be able to get

When negotiating he had said that I would be able to get my car with leather seats (soft Tex), yet the car came with fabric seats. When confronted about it, he claimed that I had never mentioned wanting leather seats. The blatant lying is disappointing, disgraceful and complete unacceptable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Raven, we are so disappointed to learn of this situation you have described. Please reach out our Store Manager, Cristan Taylor at ctaylor@mileone.com or 410.818.2108 and we will work with you personally in rectifying the issues you experienced.

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This employee needs some training.

This employee needs some training. He doesn’t understand xxxx about cars.He needs to understand the customer needs

This employee needs some training.

This employee needs some training. He doesn’t understand xxxx about cars.He needs to understand the customer needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate you taking the time to leave this review. If you would like to discuss your experience in more detail, please give us a call at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Store Manager, Cristan Taylor, ctaylor@mileone.com, 410.818.2108

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Place was nice but the sales associate was creepy.

Place was nice but the sales associate was creepy. He was pervert and he was not professional

Place was nice but the sales associate was creepy.

Place was nice but the sales associate was creepy. He was pervert and he was not professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate you taking the time to leave this review. If you would like to discuss your experience in more detail, please give us a call at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Store Manager, Cristan Taylor, ctaylor@mileone.com, 410.818.2108

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Derrick was easy to talk to and was very helpful

Derrick was easy to talk to and was very helpful throughout the process. Would definitely buy another vehicle from Heritage in the future. Thanks, Derrick!

Derrick was easy to talk to and was very helpful

Derrick was easy to talk to and was very helpful throughout the process. Would definitely buy another vehicle from Heritage in the future. Thanks, Derrick!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

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He is very knowledgeable and professional.

He is very knowledgeable and professional. He goes beyond and above for his customers. He is also very warm and friendly

He is very knowledgeable and professional.

He is very knowledgeable and professional. He goes beyond and above for his customers. He is also very warm and friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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Great character and good in communication.

Great character and good in communication. Best deals on every car you’ll ever want

Great character and good in communication.

Great character and good in communication. Best deals on every car you’ll ever want

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Professional and willing to work with client to resolve

Professional and willing to work with client to resolve issues and concerns prior to finalizing the vehicle sale!

Professional and willing to work with client to resolve

Professional and willing to work with client to resolve issues and concerns prior to finalizing the vehicle sale!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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See all 1932 reviews