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Brilliance Honda in Crystal Lake

(1,918 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 6:30am to 9:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 6:30am–9:00pm
Tuesday 9:00am–9:00pm 6:30am–9:00pm
Wednesday 9:00am–9:00pm 6:30am–9:00pm
Thursday 9:00am–9:00pm 6:30am–9:00pm
Friday 9:00am–9:00pm 6:30am–9:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(1,918 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brilliance Honda in Crystal Lake from DealerRater.

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Darrell and the entire staff were helpful, informative,...

Darrell and the entire staff were helpful, informative, knowledgeable, but not overbearing. We went into the dealership to purchase one car and walked out purchasing 2. They were great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Darrell was very accommodating and courteous. He handled...

Darrell was very accommodating and courteous. He handled the purchase process in a most professional manner. The pickup process was painless and Darrell was most helpful in the teaching of the "computer" system in the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The internet special on leasing is what attracted to this...

The internet special on leasing is what attracted to this dealsership. Overall the dealership was efficient and timely regarding answering questions and working thru the lease arrangements. Good people to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was easy to complete the transaction, the salesman and...

It was easy to complete the transaction, the salesman and finance man were very knowledgeable and efficient. We were happy with our experience at Brilliance Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was very happy with my overall experience. I got the...

I was very happy with my overall experience. I got the exact car I wanted at an excellent price. All my questions were answered and obtaining financing was a breeze. Very friendly staff and wonderful showroom.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have always been treated with friendliness and...

I have always been treated with friendliness and politeness. The quality of their service department is terrific....always finishing the work on time, and the pricing is fair. It is, however, tough to purchase a new car at times because the buyer is usually bombarded with "extras": clear-coating, accessories, different warranty and maintenance packages, etc. Despite that, it is an excellent dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

From the moment we arrived at the dealership the service...

From the moment we arrived at the dealership the service was great. Max was not pushy and he showed us many different vehicles. the financing and everything went smooth and was very organized. I would recommend max and this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was very pleased with Max Ring's responsiveness and...

I was very pleased with Max Ring's responsiveness and timeliness of response. Max answered all my questions and made sure I was completely satisfied. I will recommend Max Ring and Brilliance Honda to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership did a nice job, friendly to work with and...

This dealership did a nice job, friendly to work with and no sales BS. I am not happy with Honda Financing. Their rates are high and my wife and I have extremely good credit. I am going to refinance through a credit union to get 2% versus the 4.54% Honda offered. If you are going to finance, then make sure you have other options. We bought an Insight and after a week there are no problems and the wife loves her new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Darrell was wonderful with helping us purchase our new...

Darrell was wonderful with helping us purchase our new Honda Odyssey EX-L. We knew what car we wanted when we arrived - it was just a matter of putting the deal all together and Darrell was great through the whole process! We would recommend Brilliance Honda to everyone because of the high level of service we received in our new purchase! Thank you for such a fabulous experience!! Linda Hehn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.