Larry Roesch Volkswagen

Was in this dealership to have my leased car in for its 30K mile service. Patrick greeted me and was top notch with his customer service through my appointment.... I highly enjoyed my experience. Thank you!

Absolutely the worst dealership I've ever worked with the salesman said I was approved,for a loan turns out the car was two years too old to get the... loan I wasted a day at work when I was really in a bad way at that time I tried to explain the situation they didn't care they just said goodbye then when I test drove the car he said that American Brakes were always squishy I said they were all the way to the floor he said well that happens which we all know is not true I end up looking under the hood find out that the thing has no brake fluid absolutely the worst dealership I have ever seen in my entire life they knew nothing about the car at all horrible horrible people there they didn't even know Illinois passed a state law 500 miles 15 day lemon law I had to actually Google it and show it to him unbelievable unprofessional

I actually had a pleasant car shopping experience at Larry Roesch VW last Sat! The Sales Associate, Allan Guevarra, was so professional and pleasant. He... has worked for VW for 17 years and he clearly knew his product inside and out. He wasn't pushy at all, and he answered every one of my questions. I was comparing several different models, and instead of just overloading me with all the features of every car, he could summarize the differences in the features that were most important to me. Imaging that, a car salesman who listens, and is interested in helping you buy the car that fits your needs. If all car salesmen treated customers like this, no one would dread the car shopping experience.

I purchased a certified pre owned 2014 VW Passat today. Eric Lee was great to work with regarding the purchase of the car prior to my over 3 hr drive.... Marijana made the paperwork part of the purchase a breeze. We will more than likely buy here again!!!

Big shout out to Todd Jones for helping me get a great deal on a new 2018 Tiguan. He made my trade in process easy, he was fun and great to work with.... Make sure you ask for him in the future. Great experience.

I called told them car I was looking at and I'd be there. It takes me hour to drive I'll be there at five. Got there at 4:45 sold the car 30... min before I got there. He had my number too he could have called me to let me know............bad customer service Alex.

I'd like to recognize Ken Richardson for his outstanding customer service skills. As a salesman, Mr. Richardson was very well informed about the car and... was able to answer all my questions. There was no 'pushy salesman' atmosphere and he didn't play any games that we all hate when it comes to buying cars. We treated each other as partners and closed the deal fast. I just purchased my new "Passerati" and my experience was positive. I highly recommend Mr. Richardson, you will be pleased with his interpersonal skills and the way he treats his customers! Marijana from their finance department went above and beyond to make sure I left with a smile on my face. She was very professional and created a great atmosphere.

Very glad that my son and I bought a nice used car for a good price at your dealer. Sales associate Ken Richardson was very helpful in our car selection... and Marijanna Malencic in finance was very easy to work with to find a good loan rate and payment to fit my son's budget. So thanks to Larry Roesch and company for a good deal.

After having a horrible experience with a dealer very close to home, who claimed they couldn't find the car we wanted at any other dealer, we found the... car at Larry Roesch. From the first call to the dealer, until we drove off the lot, we had the best customer service experience. Thanks to Eric, Ryan and Marijana for doing everything you could to get my daughter in to her first choice, first car purchase. No pressure, honest pricing and a real desire to get my daughter what she wanted, not just make a sale. Thank you!!

The sales associate, Ryan Crooks, made my car buying experience so smooth and enjoyable. He was super knowledgeable about the car and really listened... to my needs and wants. The team in finance were also great to work with. Strongly suggest if you are in the market for a car that you visit this dealership!