Reviews
The Overall Customer Service of the employees that I came
The Overall Customer Service of the employees that I came in contact yesterday was not pleasant they need a Customer Service course, but Martin stepped in & did an Awesome Job to improve my experience & fix my situation, I really appreciated him stepping his timing was on point!!
The Overall Customer Service of the employees that I came
The Overall Customer Service of the employees that I came in contact yesterday was not pleasant they need a Customer Service course, but Martin stepped in & did an Awesome Job to improve my experience & fix my situation, I really appreciated him stepping his timing was on point!!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please contact us so we can discuss the details of your visit, in hopes of restoring your confidence back in our dealership. You can reach us our Service Director, Matt Beckmann at mbeckmann@mileone.com or 410.663.7270.
The dealership shows excellent customer service and care!
The dealership shows excellent customer service and care! That every customer deserves Mr Kuhn was very helpful and reliable
The dealership shows excellent customer service and care!
The dealership shows excellent customer service and care! That every customer deserves Mr Kuhn was very helpful and reliable
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You Sir & Please do enjoy that Brand New Jeep !
This is my second purchase from here - 2023 Gladiator the
This is my second purchase from here - 2023 Gladiator the previous was a brand new 2017 Wrangler. Since I've experienced both new/used sides of the dealership I would refer them based on these experiences.
This is my second purchase from here - 2023 Gladiator the
This is my second purchase from here - 2023 Gladiator the previous was a brand new 2017 Wrangler. Since I've experienced both new/used sides of the dealership I would refer them based on these experiences.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hello, we appreciate your honest feedback. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would like to discuss your experience in more detail, please give us a call at your earliest convenience. General Manager, Floris Chaumat, floris.chaumat@mileone.com, 410.663.7210
No fuss no muss.
No fuss no muss. I did my research before hand and it took a grand total of 2.5 hours and I was driving away in a Gladiator.
No fuss no muss.
No fuss no muss. I did my research before hand and it took a grand total of 2.5 hours and I was driving away in a Gladiator.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Very shady unethical business practices.
Very shady unethical business practices. Will never do business with them again. I had my own financing and they were doing everything they could to.force me to use their finance company, including saying it could be weeks before they would release the car to me if I didn't use their finance company.
Very shady unethical business practices.
Very shady unethical business practices. Will never do business with them again. I had my own financing and they were doing everything they could to.force me to use their finance company, including saying it could be weeks before they would release the car to me if I didn't use their finance company.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please contact us so we can discuss the details of your visit, in hopes of restoring your confidence back in our dealership. You can reach us. General Manager, Floris Chaumat, floris.chaumat@mileone.com, 410.663.7210
Obviously an AI response since this guy was an active participant in the scam.
Terrible customer service!
Terrible customer service!! Once you buy a car and complete the Carfax review, you’re a “ghost” They never respond back to communications.
Terrible customer service!
Terrible customer service!! Once you buy a car and complete the Carfax review, you’re a “ghost” They never respond back to communications.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Dennis, we are so disappointed to learn of this situation you have described. If you would like to discuss your experience in more detail, please give us a call at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. General Manager, Floris Chaumat, floris.chaumat@mileone.com, 410.663.7210
My experience was great from beginning to end!
My experience was great from beginning to end! Ms. I'esha was incredibly helpful, kind, and patient throughout the entire process. She was very knowledgeable about the different vehicles and made the buying process smooth and stress-free. Her hard work and dedication were truly appreciated. I highly recommend I'esha for anyone looking for a great car-buying experience!” #Team Atlas
My experience was great from beginning to end!
My experience was great from beginning to end! Ms. I'esha was incredibly helpful, kind, and patient throughout the entire process. She was very knowledgeable about the different vehicles and made the buying process smooth and stress-free. Her hard work and dedication were truly appreciated. I highly recommend I'esha for anyone looking for a great car-buying experience!” #Team Atlas
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
My experience was great from the start of the process.
My experience was great from the start of the process. I simply asked about bringing the vehicle to a closer location so that I could take it for a test drive, and within minutes they had me set up for the next morning. This was my 2nd purchase from Heritage and happy with my choice. They even personally delivered the car to me at my home that same evening, which included instructions on most features and even set up my cell phone to the car.
My experience was great from the start of the process.
My experience was great from the start of the process. I simply asked about bringing the vehicle to a closer location so that I could take it for a test drive, and within minutes they had me set up for the next morning. This was my 2nd purchase from Heritage and happy with my choice. They even personally delivered the car to me at my home that same evening, which included instructions on most features and even set up my cell phone to the car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Congratulations on your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Would give a 0 if possible.
Would give a 0 if possible. I had work done on my car and picked it up on 10/8 after Heritage replaced a transmission selinoid. At the time it was fixed we had customer service issues and it took them 9 days to do a repair I was told would be done the next day. Less than 9 weeks later the check engine light came on and the car was making the same noise it did prior to being repaired. We only took it back to Heritage because they did the work to begin with and we wanted them to fix the issue we already paid for once. After waiting a week we finally heard from the tech claiming his test said the check engine light was on for the last 300 miles and we now needed a whole new transmission. I'm not even sure 300 Mike was out in the car in that 9 well period and we know this was a complete lie since the light only came on the day before. We told the tech we knew this was impossible since the light only came on the day before and that same day the car stopped being drivable. The damage was due to the poor repair work that was done. The tech says he would see what resolutions were available and now a week later we still never heard back. This dealership is not a good place to have a car repair done by any means. Tier customer service is the worst I've ever seen!!!
Would give a 0 if possible.
Would give a 0 if possible. I had work done on my car and picked it up on 10/8 after Heritage replaced a transmission selinoid. At the time it was fixed we had customer service issues and it took them 9 days to do a repair I was told would be done the next day. Less than 9 weeks later the check engine light came on and the car was making the same noise it did prior to being repaired. We only took it back to Heritage because they did the work to begin with and we wanted them to fix the issue we already paid for once. After waiting a week we finally heard from the tech claiming his test said the check engine light was on for the last 300 miles and we now needed a whole new transmission. I'm not even sure 300 Mike was out in the car in that 9 well period and we know this was a complete lie since the light only came on the day before. We told the tech we knew this was impossible since the light only came on the day before and that same day the car stopped being drivable. The damage was due to the poor repair work that was done. The tech says he would see what resolutions were available and now a week later we still never heard back. This dealership is not a good place to have a car repair done by any means. Tier customer service is the worst I've ever seen!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thanks for speaking with our Service Director and giving us the opportunity to correct this for you.
Would proved “0” if allowed.
Would proved “0” if allowed. Talked to Nick ont he phone and we scheduled and appointment for 10am yesterday. I drove 90 minutes only to find out Nick never showed and the dealer was closed. I Have purchased 3 vehicle from Heritage in the past 4 years and never had been treated like this in the past.
Would proved “0” if allowed.
Would proved “0” if allowed. Talked to Nick ont he phone and we scheduled and appointment for 10am yesterday. I drove 90 minutes only to find out Nick never showed and the dealer was closed. I Have purchased 3 vehicle from Heritage in the past 4 years and never had been treated like this in the past.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please contact us so we can discuss the details of your visit, in hopes of restoring your confidence back in our dealership. Director of Operations, Hal Perez hperez@mileone.com 443.341.8645