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Dealers  /   Baltimore, MD  /  Heritage Chrysler Jeep Dodge RAM Parkville

Heritage Chrysler Jeep Dodge RAM Parkville

4.8 out of 5 4.8
1541 reviews
9219 Harford Rd Baltimore, MD 21234
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Heritage Chrysler Jeep Dodge RAM Parkville Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 3:00 PM

Sunday

Closed
Dealer website
Dealer website
New (888) 903-1269
Used (888) 928-4123
Service (866) 979-5587

Inventory

NEW
$41,262 MSRP $52,840
2020 RAM 1500
  • Exterior Color: Red
  • Interior Color: Diesel Gray/Black
  • Transmission: Automatic
  • Drivetrain: 4WD
NEW
$21,664 MSRP $28,890
2020 Jeep Cherokee
  • Exterior Color: Diamond Black
  • Interior Color: Black
  • Transmission: 9-Speed Automatic w/OD
  • Drivetrain: FWD
NEW
$24,041 MSRP $27,430
2020 Jeep Cherokee
  • Exterior Color: Diamond Black
  • Interior Color: Black
  • Transmission: 9-Speed Automatic w/OD
  • Drivetrain: FWD
NEW
$23,708 MSRP $32,375
2019 Jeep Renegade
  • Exterior Color: Black Clearcoat
  • Interior Color: Black
  • Transmission: Automatic
  • Drivetrain: 4WD
NEW
$40,305 MSRP $50,200
2019 RAM 2500
  • Exterior Color: Patriot Blue Pearlcoat
  • Interior Color: Diesel Gray/Black
  • Transmission: 8-Speed Automatic w/OD
  • Drivetrain: 4WD
NEW
$35,210 MSRP $51,580
2019 RAM 1500
  • Exterior Color: Diamond Black
  • Interior Color: Black
  • Transmission: Automatic
  • Drivetrain: 4WD

Our Employees

5.0 out of 5
(5.0) 102 reviews

Jeremy Cooney

Sales Associate
5.0 out of 5
(5.0) 171 reviews

Brian Perry

Sales Associate
5.0 out of 5
(5.0) 132 reviews

Michael Lanci

Sales Associate
5.0 out of 5
(5.0) 19 reviews

Brad Scammell

General Manager
4.8 out of 5
(4.8) 50 reviews

Dave Phelps

Service Advisor
5.0 out of 5
(5.0) 18 reviews

Bridget Holliday

Finance Manager
5.0 out of 5
(5.0) 18 reviews

Jason Cox

Counterperson
5.0 out of 5
(5.0) 12 reviews

Ken Gower

Sales Manager
5.0 out of 5
(5.0) 114 reviews

Shawn Jeffries

Sales Consultant
5.0 out of 5
(5.0) 34 reviews

Jeffrey Webber

Sales Associate

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since March 2000

You can be driving around the streets of Baltimore, MD in a new vehicle as soon as today after a visit to Heritage Chrys

...

ler Jeep Dodge RAM Parkville. Our sales representatives have the knowledge to match you to your perfect Chrysler, Dodge or Jeep. We also have highly capable technicians and financial experts to help you in other areas.

"From beginning to end, Heritage Chrysler Jeep Dodge RAM is by your side."

Photos & Videos

10
Photos

Service

Brake Inspection

Complimentary

Multi-Point Inspection

Complimentary

Tire Rotation

$19.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1541 lifetime reviews. Includes reviews of Heritage Chrysler Jeep Dodge RAM Parkville from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews service dept jeremy helpful jeremy help process simple timely service salesman knowledgeable knowledgeable purchase professional friendly purchase experience happy customer assist purchase process of buying sell jeep
All Reviews service dept jeremy helpful jeremy help process simple timely service salesman knowledgeable knowledgeable purchase professional friendly
All Reviews service dept jeremy helpful jeremy help process simple timely service salesman knowledgeable knowledgeable purchase professional friendly purchase experience happy customer assist purchase process of buying sell jeep
  • 5.0 out of 5
    Great Experience
    by Tstras from DealerRater.com
    October 17, 2019

    Had to get some minor warranty work done. Everything was completed quickly and professionally. Won't hesitate to go back for service. Dave Phelps always... takes great care of me and my car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us... for all your automotive needs! Take care!

    Worked with:
    Dave Phelps

    Service Advisor

    (4.8) 50 reviews
  • 5.0 out of 5
    Service 10/14/19
    by EricF from DealerRater.com
    October 16, 2019

    Service received on 10/14/19 was excellent. Dave Phelps service advisor had all the parts on site. The vehicle was ready as promised and all work was completed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Eric, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or question...s, we will be more than happy to assist you! Safe travels!

    Worked with:
    Dave Phelps

    Service Advisor

    (4.8) 50 reviews

  • FEATURED REVIEW

    5.0 out of 5
    Wonderful experience
    by Vickie from Randallstown, MD
    July 1, 2015

    I had a wonderful experience buying my 2014 Nissan Maxima. Herb Randolph, Uncle Brucey and all the guys were great. :-) They found my car online and Uncle... Brucey went to pick it up as soon as they found it. Wow, what service!!! I have already recommended family and friends to get their cars from Heritage. I want to thank everyone involved!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Vickie - We would like to congratulate you on your new 2014, Nissan Maxima! It was a great experience for our team to introduce you to your new veh...icle. If you should have any questions about your new Nissan, please do not hesitate to contact us! Thank you again Vickie and have a great day.

  • 5.0 out of 5
    Would do it again
    by johnm from DealerRater.com
    October 15, 2019

    This past month we visited Nick and this dealership for the second time in 12 months, picked up our second lease...was an easy experience both times

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. ...We hope to be of service to you again! Take care!

    Worked with:
    Nik Bratton

    Sales Associate

    (4.9) 42 reviews
  • 5.0 out of 5
    Ordering a jeep was easy
    by GraceMonica from DealerRater.com
    October 15, 2019

    My husband and I have been researching the perfect wrangler for a while now. We knew exactly what we wanted and we couldn't find anything on the lot. This... meant factory ordering a jeep. When Mike approached us we got straight to business and told him we knew exactly what we wanted and intended on factory ordering our jeep. He plugged in all the stuff we wanted and did one finally search of jeeps in the area before giving us the print out of how much this thing was going to cost us. We knew how much MSRP was going in and were pleased to see he offered us lower than that. A quick credit check to make sure we were good to buy this expensive jeep and we had successfully factory ordered our vehicle. 13 days after we ordered we got the call. Our jeep was shown as shipped and we could expect it soon. It was on the lot 3 days later. We know we got extremely lucky with how quickly our jeep came in. The whole experience from ordering the jeep with Mike to signing the financial papers with Jason was a positive experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to y...ou again! Take care!

    Worked with:
    Mike Kydd

    Sales Consultant

    (4.7) 66 reviews
  • 5.0 out of 5
    Jeep of my dreams
    by hamcdan from DealerRater.com
    October 11, 2019

    Nick was instrumental in helping me actually obtain my dream Bikini Blue Sahara. From start to finish he was patient, determined and responsive. He connected... with me on a personal level and was super professional in answering my questions and helping me to get the best deal possible.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available shou...ld you require any extra help.

    Worked with:
    Ken Gower

    Sales Manager

    (5.0) 12 reviews
    Nik Bratton

    Sales Associate

    (4.9) 42 reviews
  • 5.0 out of 5
    Jeremy was great to work with he was very knowledgeable....
    by Angela from DealerRater.com
    October 8, 2019

    Jeremy was great to work with he was very knowledgeable. He helped me with deciding both financing or leasing. Thank you for all your help.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Angela, thank you for your support! We're happy we could help. Thank you so much for choosing Heritage Chrysler Dodge Jeep RAM Parkville as your first... choice for service!

    Worked with:
    Jeremy Cooney

    Sales Associate

    (5.0) 102 reviews
  • 5.0 out of 5
    My recall was handled in an efficient manner and I didn't...
    by ssmith21 from DealerRater.com
    October 7, 2019

    My recall was handled in an efficient manner and I didn't have to wait for days in order for the job to be completed. Thanks for a job well done

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your support! We're happy we could help. We want all our customers to feel this way when leaving our dealership! Thank you so muc...h for choosing Heritage Chrysler Dodge Jeep RAM Parkville and we hope to see you again soon!

    Worked with:
    Tommy Citro

    Service Advisor/ASM

    (4.6) 51 reviews
  • 4.0 out of 5
    I had a pretty good experience at the dealership...
    by Kevin from DealerRater.com
    October 7, 2019

    I had a pretty good experience at the dealership maintenance facility. The only complaint I have is the mechanic added windshield washer fluid to the coolant... reserve reservoir. I took it back and the situation was resolved but I'm not sure if that could cause a potential problem down the road.

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kevin, thank you for your positive review. We're glad to hear we were able to help you out and correct that for you. We hope you continue to choose us... for all your automotive needs! Take care!

    Worked with:
    Alexander Downey

    Service Advisor

    (4.9) 23 reviews
  • 5.0 out of 5
    My experience was wonderful. Mike my salesman found...
    by Rose from DealerRater.com
    October 3, 2019

    My experience was wonderful. Mike my salesman found exactly what I wanted and was very patient and professional. I'm very very happy and will refer all... my friends

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rose, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! ...Safe travels!

    Worked with:
    Michael Lanci

    Sales Associate

    (5.0) 132 reviews
    Jason Cox

    Counterperson

    (5.0) 18 reviews
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