Skip to main content

Heritage Chrysler Jeep Dodge RAM Parkville

(2,284 reviews)
Visit Heritage Chrysler Jeep Dodge RAM Parkville
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00am 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–5:00pm Closed
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 21 awards
2024 state dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (888) 903-1269 (888) 903-1269
Used (888) 928-4123 (888) 928-4123
Service (866) 979-5587 (866) 979-5587

Inventory

See all 268 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since March 2000.
You can be driving around the streets of Baltimore MD in a new vehicle as soon as today after a visit to Heritage Chrysler Jeep Dodge RAM Parkville. Our sales representatives have the knowledge to match you to your perfect Chrysler Dodge or Jeep. We also have highly capable technicians and financial experts to help you in other areas.
From beginning to end Heritage Chrysler Jeep Dodge RAM is by your side.

Service center

Phone number (866) 979-5587

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
Closed
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(2,284 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Chrysler Jeep Dodge RAM Parkville from DealerRater.

Want to share your experience with this dealership?

Write a review

The Overall Customer Service of the employees that I came

The Overall Customer Service of the employees that I came in contact yesterday was not pleasant they need a Customer Service course, but Martin stepped in & did an Awesome Job to improve my experience & fix my situation, I really appreciated him stepping his timing was on point!!

The Overall Customer Service of the employees that I came

The Overall Customer Service of the employees that I came in contact yesterday was not pleasant they need a Customer Service course, but Martin stepped in & did an Awesome Job to improve my experience & fix my situation, I really appreciated him stepping his timing was on point!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please contact us so we can discuss the details of your visit, in hopes of restoring your confidence back in our dealership. You can reach us our Service Director, Matt Beckmann at mbeckmann@mileone.com or 410.663.7270.

Show full review

The dealership shows excellent customer service and care!

The dealership shows excellent customer service and care! That every customer deserves Mr Kuhn was very helpful and reliable

The dealership shows excellent customer service and care!

The dealership shows excellent customer service and care! That every customer deserves Mr Kuhn was very helpful and reliable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Thank You Sir & Please do enjoy that Brand New Jeep !

Show full review

This is my second purchase from here - 2023 Gladiator the

This is my second purchase from here - 2023 Gladiator the previous was a brand new 2017 Wrangler. Since I've experienced both new/used sides of the dealership I would refer them based on these experiences.

This is my second purchase from here - 2023 Gladiator the

This is my second purchase from here - 2023 Gladiator the previous was a brand new 2017 Wrangler. Since I've experienced both new/used sides of the dealership I would refer them based on these experiences.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate your honest feedback. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would like to discuss your experience in more detail, please give us a call at your earliest convenience. General Manager, Floris Chaumat, floris.chaumat@mileone.com, 410.663.7210

Show full review

No fuss no muss.

No fuss no muss. I did my research before hand and it took a grand total of 2.5 hours and I was driving away in a Gladiator.

No fuss no muss.

No fuss no muss. I did my research before hand and it took a grand total of 2.5 hours and I was driving away in a Gladiator.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Show full review

Very shady unethical business practices.

Very shady unethical business practices. Will never do business with them again. I had my own financing and they were doing everything they could to.force me to use their finance company, including saying it could be weeks before they would release the car to me if I didn't use their finance company.

Very shady unethical business practices.

Very shady unethical business practices. Will never do business with them again. I had my own financing and they were doing everything they could to.force me to use their finance company, including saying it could be weeks before they would release the car to me if I didn't use their finance company.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please contact us so we can discuss the details of your visit, in hopes of restoring your confidence back in our dealership. You can reach us. General Manager, Floris Chaumat, floris.chaumat@mileone.com, 410.663.7210

Consumer response

Obviously an AI response since this guy was an active participant in the scam.

Show full review

Terrible customer service!

Terrible customer service!! Once you buy a car and complete the Carfax review, you’re a “ghost” They never respond back to communications.

Terrible customer service!

Terrible customer service!! Once you buy a car and complete the Carfax review, you’re a “ghost” They never respond back to communications.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Dennis, we are so disappointed to learn of this situation you have described. If you would like to discuss your experience in more detail, please give us a call at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. General Manager, Floris Chaumat, floris.chaumat@mileone.com, 410.663.7210

Show full review

My experience was great from beginning to end!

My experience was great from beginning to end! Ms. I'esha was incredibly helpful, kind, and patient throughout the entire process. She was very knowledgeable about the different vehicles and made the buying process smooth and stress-free. Her hard work and dedication were truly appreciated. I highly recommend I'esha for anyone looking for a great car-buying experience!” #Team Atlas

My experience was great from beginning to end!

My experience was great from beginning to end! Ms. I'esha was incredibly helpful, kind, and patient throughout the entire process. She was very knowledgeable about the different vehicles and made the buying process smooth and stress-free. Her hard work and dedication were truly appreciated. I highly recommend I'esha for anyone looking for a great car-buying experience!” #Team Atlas

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Show full review

My experience was great from the start of the process.

My experience was great from the start of the process. I simply asked about bringing the vehicle to a closer location so that I could take it for a test drive, and within minutes they had me set up for the next morning. This was my 2nd purchase from Heritage and happy with my choice. They even personally delivered the car to me at my home that same evening, which included instructions on most features and even set up my cell phone to the car.

My experience was great from the start of the process.

My experience was great from the start of the process. I simply asked about bringing the vehicle to a closer location so that I could take it for a test drive, and within minutes they had me set up for the next morning. This was my 2nd purchase from Heritage and happy with my choice. They even personally delivered the car to me at my home that same evening, which included instructions on most features and even set up my cell phone to the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, Congratulations on your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Show full review

Would give a 0 if possible.

Would give a 0 if possible. I had work done on my car and picked it up on 10/8 after Heritage replaced a transmission selinoid. At the time it was fixed we had customer service issues and it took them 9 days to do a repair I was told would be done the next day. Less than 9 weeks later the check engine light came on and the car was making the same noise it did prior to being repaired. We only took it back to Heritage because they did the work to begin with and we wanted them to fix the issue we already paid for once. After waiting a week we finally heard from the tech claiming his test said the check engine light was on for the last 300 miles and we now needed a whole new transmission. I'm not even sure 300 Mike was out in the car in that 9 well period and we know this was a complete lie since the light only came on the day before. We told the tech we knew this was impossible since the light only came on the day before and that same day the car stopped being drivable. The damage was due to the poor repair work that was done. The tech says he would see what resolutions were available and now a week later we still never heard back. This dealership is not a good place to have a car repair done by any means. Tier customer service is the worst I've ever seen!!!

Would give a 0 if possible.

Would give a 0 if possible. I had work done on my car and picked it up on 10/8 after Heritage replaced a transmission selinoid. At the time it was fixed we had customer service issues and it took them 9 days to do a repair I was told would be done the next day. Less than 9 weeks later the check engine light came on and the car was making the same noise it did prior to being repaired. We only took it back to Heritage because they did the work to begin with and we wanted them to fix the issue we already paid for once. After waiting a week we finally heard from the tech claiming his test said the check engine light was on for the last 300 miles and we now needed a whole new transmission. I'm not even sure 300 Mike was out in the car in that 9 well period and we know this was a complete lie since the light only came on the day before. We told the tech we knew this was impossible since the light only came on the day before and that same day the car stopped being drivable. The damage was due to the poor repair work that was done. The tech says he would see what resolutions were available and now a week later we still never heard back. This dealership is not a good place to have a car repair done by any means. Tier customer service is the worst I've ever seen!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for speaking with our Service Director and giving us the opportunity to correct this for you.

Show full review

Would proved “0” if allowed.

Would proved “0” if allowed. Talked to Nick ont he phone and we scheduled and appointment for 10am yesterday. I drove 90 minutes only to find out Nick never showed and the dealer was closed. I Have purchased 3 vehicle from Heritage in the past 4 years and never had been treated like this in the past.

Would proved “0” if allowed.

Would proved “0” if allowed. Talked to Nick ont he phone and we scheduled and appointment for 10am yesterday. I drove 90 minutes only to find out Nick never showed and the dealer was closed. I Have purchased 3 vehicle from Heritage in the past 4 years and never had been treated like this in the past.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please contact us so we can discuss the details of your visit, in hopes of restoring your confidence back in our dealership. Director of Operations, Hal Perez hperez@mileone.com 443.341.8645

Show full review
See all 2284 reviews