Heritage Chrysler Jeep Dodge RAM Parkville

The Overall Customer Service of the employees that I came in contact yesterday was not pleasant they need a Customer Service course, but Martin stepped in & did an Awesome Job to improve my experience & fix my situation, I really appreciated him stepping his timing was on point!!

The dealership shows excellent customer service and care! That every customer deserves Mr Kuhn was very helpful and reliable

This is my second purchase from here - 2023 Gladiator the previous was a brand new 2017 Wrangler. Since I've experienced both new/used sides of the dealership I would refer them based on these experiences.

No fuss no muss. I did my research before hand and it took a grand total of 2.5 hours and I was driving away in a Gladiator.

Very shady unethical business practices. Will never do business with them again. I had my own financing and they were doing everything they could to.force me to use their finance company, including saying it could be weeks before they would release the car to me if I didn't use their finance company.

Terrible customer service!! Once you buy a car and complete the Carfax review, you’re a “ghost” They never respond back to communications.

My experience was great from beginning to end! Ms. I'esha was incredibly helpful, kind, and patient throughout the entire process. She was very knowledgeable about the different vehicles and made the buying process smooth and stress-free. Her hard work and dedication were truly appreciated. I highly recommend I'esha for anyone looking for a great car-buying experience!” #Team Atlas

My experience was great from the start of the process. I simply asked about bringing the vehicle to a closer location so that I could take it for a test drive, and within minutes they had me set up for the next morning. This was my 2nd purchase from Heritage and happy with my choice. They even personally delivered the car to me at my home that same evening, which included instructions on most features and even set up my cell phone to the car.

Would give a 0 if possible. I had work done on my car and picked it up on 10/8 after Heritage replaced a transmission selinoid. At the time it was fixed we had customer service issues and it took them 9 days to do a repair I was told would be done the next day. Less than 9 weeks later the check engine light came on and the car was making the same noise it did prior to being repaired. We only took it back to Heritage because they did the work to begin with and we wanted them to fix the issue we already paid for once. After waiting a week we finally heard from the tech claiming his test said the check engine light was on for the last 300 miles and we now needed a whole new transmission. I'm not even sure 300 Mike was out in the car in that 9 well period and we know this was a complete lie since the light only came on the day before. We told the tech we knew this was impossible since the light only came on the day before and that same day the car stopped being drivable. The damage was due to the poor repair work that was done. The tech says he would see what resolutions were available and now a week later we still never heard back. This dealership is not a good place to have a car repair done by any means. Tier customer service is the worst I've ever seen!!!

Would proved “0” if allowed. Talked to Nick ont he phone and we scheduled and appointment for 10am yesterday. I drove 90 minutes only to find out Nick never showed and the dealer was closed. I Have purchased 3 vehicle from Heritage in the past 4 years and never had been treated like this in the past.