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Heritage Chrysler Jeep Dodge RAM Parkville

(4.9) 940 reviews

Dealer on Cars.com since March 2000

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.9
940 lifetime reviews. Includes reviews of Heritage Chrysler Jeep Dodge RAM Parkville from DealerRater.com
  • Wonderful experience
    July 1, 2015

    I had a wonderful experience buying my 2014 Nissan Maxima. Herb Randolph, Uncle Brucey and all the guys were great. :-) They found my car online and U...ncle Brucey went to pick it up as soon as they found it. Wow, what service!!! I have already recommended family and friends to get their cars from Heritage. I want to thank everyone involved!!!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Vickie - We would like to congratulate you on your new 2014, Nissan Maxima! It was a great experience for our team to introduce you to your new veh...icle. If you should have any questions about your new Nissan, please do not hesitate to contact us! Thank you again Vickie and have a great day.


  • Saturday Summary
    January 16, 2018

    It was pleasure to work with Mike Lanci who helped us with Jeep GC purchase. Heritage Team was very friendly, no rush and full support during whole pr...ocess. They also helped with car delivery and insurance. I have visited couple of Dealers in MD, but I was impressed only by Heritage

    Customer Service
    Quality of Repair
    Friendliness
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    Does recommend this dealer

  • " A Girl's Dream Came True"
    January 15, 2018

    This famous quote says it all for me to you.."YOU HAD ME AT HELLO", Mr Brian!!! There is not enough words that I can come up with and express about th...is past Saturday, Jan.13th, 2018 experience. From our first communication via the internet (and our inside joke about Timonium), to meeting over "spilled coffee" , to my confusion about the signing paperwork, to picking from the colors of the rainbow, the fondest and most endearing memory shared will be our personal tales and LAUGHTER together. You made me feel not like a buyer but a friend. I will forever be greatful for what you did in helping to make my teenage girl wish once I got my license to finally come true!!! I got my JEEP....and for all of this and so much more I will be seeing you again..:) Mr. Doug, the same goes as well for you above, just did not spend enough time but the time we did share will forever be cherished. Take Care, Erin V

    Customer Service
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    Does recommend this dealer
    Heritage Chrysler Jeep Dodge RAM Parkville

    Erin, we are delighted Brian and Doug provided such a wonderful and personal experience for you. If you have any further questions about your Jeep, pl...ease give us a call. We're always happy to help!


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Service & Repair

Service Reviews

4.9

34 lifetime reviews of the Service Department.
Includes reviews of Heritage Chrysler Jeep Dodge RAM Parkville from DealerRater.com

  • Appointment not honored & service not provided
    October 17, 2017

    Called at 7:30am on 10-16-17 to have my Jeep serviced. I was given an appointment for 10-17-17. As agreed, I dropped my car off the evening before my ...SCHEDULED APPOINTMENT. I???ve made arrangements to be transported to & from work while my car was supposed to be repaired. I just received a call from Tommy who informed me that my car wasn???t going to get to my car today. If I had a scheduled appointment, I need to know why my car wasn???t being serviced today! Now I???m inconvenienced for yet another day! This is unacceptable! I was told business from yesterday wasn???t completed, that???s not my problem! I need someone to contact me & explain to me why my time isn???t valued or my business also! If the car needs to be kept another day, then you need to provide transportation for me.

    Customer Service
    Not Applicable
    Quality of Repair
    Friendliness
    Not Applicable
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    Heritage Chrysler Jeep Dodge RAM Parkville

    Mrs. Travers, Thank you for taking the time to speak with me about the issues you have been having with our Service Department. We certainly appreci...ate you giving us the opportunity to continue servicing your vehicle and will do what it takes to finally resolve your intermittent No-Start concern. As discussed you have Kurt and my direct phone numbers and email. Please do not hesitate to call or email us if anything at all occurs with your vehicle. Thank you, Matt Beckmann 410-663-7270


  • Dominic Most Helpful
    September 22, 2017

    I went in for my 30-day pre-owned review, and Dominic Curreri in Service went out of his way to make sure I was completely satisfied with my service. ...We went over several concerns I had regarding my new Jeep, and informed the technician of each one. He listened sincerely to each question I had, and was also conscientious of my time. I recommend working with Dominic any time you need service at Heritage, and look forward to doing so myself in the future.

    Customer Service
    Quality of Repair
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    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

Read all Service & Repair reviews
Service Pricing

    Brake Inspection

    Complimentary

    Multi-Point Inspection

    Complimentary

    Tire Rotation

    $19.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 628 Offers on 16 Models

About Our Dealership

Dealer on Cars.com since March 2000

Top Reviewed Employees

Richard Holmes

Sales Associate

33 reviews

Jeremy Cooney

Sales Associate

43 reviews

Brian Perry

Sales Associate

37 reviews

Shawn Jeffries

Sales Consultant

103 reviews

Michael Lanci

Sales Associate

28 reviews
Heritage Chrysler Jeep Dodge RAM Parkville
9219 Harford Rd Baltimore, MD 21234
New (888) 903-1269
Used (888) 928-4123
Service (866) 979-5587
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