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I had an insurance repair that needed to be fixed but waited over a year to address it. Service department got me in loaner went through process trying... to get it approved although it was approved a year ago. Insurance denied claim. During this time I was in a loaner for almost 10days. Instead of me having to pay out of pocket for loaner/rental, they worked with insurance company to cover the rental so I did not have to come out of pocket. Kudo's to this service team!
Diana Castenda made me feel so welcome and my experience painless. Thank you for taking the initiative to make my purchase expensive great. Word Class... Customer Service with a smile.
We are happy you had such a positive experience with us, Winnie! If you ever need help, just give us a call. Happy motoring!
We called before going just to make sure that they had the color and the package that I wanted on a TLX model, Andrew Jasienski was extremely helpful,... he called to notify that the car that I wanted was there, he stayed really late so we were able to see the car, I ended up getting the car and leaving the dealer almost close midnight, I really appreciated the fact that he allowed me to go so late, I ended up getting the car and I am very happy, what I liked the most is that we were able to agree on payment quickly and prices were reasonable not like other acura dealers in the area that were asking way too much
We won all change Kelly was very helpful and explained everything get out in a nice and timely matter
Excellent service by Kelly Gilbertson, explained everything in detail and kept me advice of progress. Keep up the good work.
Perfect experience. Alex and management was very welcoming and made my process very smoothe and relaxing.
No haggle buying and no pressure selling you the extra stuff. Took about one hour to look over the car and test drive, another hour with finance and that... was it. Car buying experience should all be like this.
Customer service was good and service was fast and efficient.
We are glad you chose our dealership, Aileen! Don't hesitate to call us if you ever need anything. Be safe on the road!
From the time I walked into the door until I left with the keys Ricky, Lance, Rahi we’re attentive to my concerns. I’ve bought a lot a cars,... and this sale was by far the easiest and enjoyable buying experience I’ve had! Thanks you guys!
Hello Frank, we are happy you had such a positive experience with the team! Don't hesitate to call us if you ever need anything. Be safe on the r...oad.
They tried to fix it, but couldn't. So they gave me a full refund of the shop fee. So nice of them. I would totally recommend this shop to a friend's.