Jerry's Chevrolet

I had been in touch with the internet sales manager for a bit with questions about a Chevy 2500. I made an offer on the truck via email. No response. I... emailed again to ask if there was any feedback or response on my offer. No response. I could understand if I had lowballed their price but my offer was less than $1k off their asking price. Not sure what's going on at this dealership but, I guess they are not interested in selling vehicles. The truck is still listed for sale as of this review too.

This was probably the worst car buying experience I’ve ever encountered! First an foremost Jerry’s Chevrolet has been reaching out to me for the past year... sending letters to my house about trading in my current 2013 Chevy Cruze. Being as though I’ve been having some car trouble when I got a letter this time I decided to see what’s this about. I called prior to even coming in because my situation was a little different (my current car is paid off however my title still has the lien holders name and where I brought my current car from is actually closed now) I first spoke with Jason he told me that’s not an issue and to still come in. I came in on Saturday an ending up spending my entire day there but I felt like it wasn’t for nothing because I got approved for a 2019 Chevy Cruze with trading in my current car. (After knowing what I know now these people completely wasted my time) My salesperson gave me the monthly payment amount, I called an put insurance on the new car. The process for me to go to financing got a little lengthily so I started trading all my things from the old car to the new car, got my tags taken off the old car. I’m really excited at this point about having a new car I’m ready to drive the car an get out the dealership. My salesperson decides to just put dealer plates on the car an have me comeback Monday because the finance person was still working with someone else. No worries, here it is Monday I come back to finish my paperwork get temp tags an leave so I’m thinking! No my title gets looked an they see I still have the lien on the title which I already told someone this via phone when I called Friday. Now it’s an issue of my car looking like it’s not worth anything because of the lien, an now need to go to MVA to have the title cleared. (MVA IS CLOSED TODAY) I feel played honestly! I told these people this prior to coming in the dealership! So if you knew this why not tell me via phone Friday I need to go to MVA to have my title cleared an then come in. Instead they wasted my whole day Saturday! Let me drive the car an take it home Sunday an then to work today! Just for me to be driving away in my 2013 Chevy Cruze an having to go through putting car insurance on this car AGAIN! THESE PEOPLE ARE AWFUL DO NOT COME HERE!!

We recently purchased a vehicle from Jerry's Chevrolet...We were treated with total respect and the buying experience could not have been more pleasurable.... Everyone at Jerry's is very professional and pleasant...They could not have been more helpful and are very well informed about the vehicles which they sell and service. From the moment we arrived we were treated as if we were the only customer they had, which made us feel perfectly comfortable and confident that we choose the right car dealership to purchase our vehicle...which is just perfect...The vehicle was delivered to us in a timely fashion and was impeccable in appearance inside and out...From the General Manager to the Car Sales Manager to the Finance Manager to the Service Manager and Service Staff, all were very professional and respectful. We highly recommend Jerry's Chevrolet for your car sales and service needs. You cannot please everyone, but at Jerry's Chevrolet if you are not pleased, then I'm sure no one else could please you either. Joe & Ginny, Edgewood, MD.

My fiance tried to get financing for a 2019 Chevy Malibu. She was turned down. The dealership never told us and applied for financing on a completely different... car that we don't want and are not interested in. When we finally got someone to respond to us we were simply given the VIN of a completely different car and when we asked about it the sales rep, who seemed like he couldn't care less, said we didn't get financing for the malibu so they went and financed a spark for us WITHOUT ASKING OUR PERMISSION. This is why people hate car dealerships. They abuse, manipulate, and lie. I already reported this business to the BBB. Practices like this should be illegal and those who continue to operate this way should be prosecuted. But, we don't like in a fair world; Only one where it's encouraged to manipulate and lie to a woman who wants to get a car.

I can not say enough good things about the Sales Department at Jerry's Chevrolet in Parkville, MD. From start to finish we had a wonderful experience.... This is our second car we have purchased from Larry Webb Sr. Everyone on the sales side and in Finance were a pleasure to work with.

I bought both of my Camaros at Jerry's Chevrolet and wouldn't go anywhere else. Larry Webb is the best. I just had my service done and my car was ready... in less time than I expected. Customer service cannot be beat!

On a recent visit for a basic oil change to my Camaro I had a horrible experience. I drop my car off and I’m told my car will be ready in 1.5-2 hours (I... didn’t have an appointment so that wasn’t a big deal). 5 HOURS LATER after not receiving a call, I show up only to find out the mechanic forgot to put the drain plug back in my car and all the oil fell onto the ground at the car pick-up area. They tell me it isn’t a big deal, they just have to take the car back into the garage and refill the oil. After refilling the oil I’m told everything is good to go. I pay the cashier, hop in my car, and proceed to leave. Upon leaving I realize my check-engine light is on (wasn’t on when I dropped my car off). So the mechanic takes my car back to the garage to “run a test to see what code the check-engine light is giving”, and miraculously this issue is remedied in less than 5 mins. I can only assume she disconnected my battery and reconnected it to clear the check-engine light. Now while mechanically everything is ok at this point, my aftermarket Viper autostart/alarm doesn’t work anymore (disconnects if battery is removed). I returned to the shop 4 days later to discuss this issue with Ms. Sue, she tells me I need to talk to Carol (who was currently in a meeting). I’ve called Carol multiple times and left voicemail and haven’t received and return correspondence. Knowing that Jerry’s wouldn’t be able to work on aftermarket parts, I just wanted to know if anything could be done to correct this issue or prevent it in the future. I haven’t had any major issues with Jerry’s before, but after this experience I will never do business there again.

I paid to have a tire repaired. Two days later, the tire went flat. I took it to hollandshades and they said the repair didn’t hold because it was to close... to the rim. I had to buy a new tire.

I have had nothing but problems with General Motors and Jerry's chevrolet reached out to GM in hopes they could help[ resolve the issues I was having with... the poor workmanship of Jerry's chevrolet but to no avail, my suggestion would be to never buy a General motors product if this is the way that customers are treated by them, what happened to customer service from this company

Great ! I am and is always satisfied with the service I receive from Jerry Chevrolet. I have two vehicles and I always have my vehicles maintained at... Jerry's both repairs and body work.