AutoNation Chevrolet Arrowhead

Sales process with Michael Grahn was outstanding. The service department does not answer their phones or return calls when a message is left requesting a return call. Very poor customer service after the sale.

Buying process was excellent. The service after the sale is poor. Phones go unanswered and they do not return calls. I purchased 2 vehicles before I realized how poor the after sales service was. Had I known I would not have purchased either vehicle from them and I will not purchase a 3rd.

Made an appointment to have battery tested and possibly replaced on July 7. Received two e-mail reminders of appointment. Showed up 15 min early on July 11. After 1 hr 15 min, asked if battery had been tested....it had not. Requested to have car returned. Went elsewhere to have the work completed including a new battery. They have no comprehension of their customers time. Bottom line: My last visit to this dealership!

Mark, Chuck and Debbie are extremely knowledgeable and very helpful. Painless car purchase

The customer service from my Service Provider was non existent. I had to point out that my vehicle was not repaired fully, when I went in to pick it up. When I went back this morning someone left a soda can which had exploded all over the inside of my vehicle. You cant even find an email address on there website to send a letter of complaint. I cant speak to the quality of the repairs yet, it seams to be fixed.

While I bought my 2014 Impala at Sands, I preferred going to Autonation Chevrolet because of the proximity to my home. I arrived at 7:30 for my 7:40 appointment. I was greeted immediately and told it would only take 40 minutes for the oil change so no need to have the shuttle take me home. The agent then came and told me that my 4 free oil changes, which I had had done at your shop without incident in the past, were now used up and it would cost $39.99 to have that done including the tire rotations. After waiting for well over an hour I got the bill for $49.33. The bill showed labor, $19.82, parts $25.80 misc charges (unexplained) $1.50 and tax $2.21. Neither the cashier or the agent could explain what happened to the $39.99 special.My three year lease is up in December and I will have to give some thought as to where Iwill purchase my new car. .

Tomas Lopez was a dream to work with. After visiting numerous dealerships in the span of four weeks and being hounded, tricked, and haggled by a dozen and a half salesmen - I finally found Tomas. He did not pressure me and even encouraged me to go out and check out my options, which I most certainly did. In the end, no one came close to Tomas' customer service or AutoNation Chevrolet's fantastic deals. He understood my out the door price point and helped me get there without even the slightest bit of hassle. It felt like I was buying my car from an old family friend, and Tomas even convinced my usually stern father to laugh, smile, and consider trading in his Chevy for a new one! I am extremely grateful for his help and would absolutely recommend anyone looking for a new vehicle to ask for Tomas Lopez. Trust me, you won't regret dealing with him.

My Daughter went into the purchase a used car. She was very interested in the Chevy Cruse. She is a single mom and had planned her budget accordingly. We viewed many cars and found a couple in her price range. Our sales representative was quite aware of her budget and assured her he would work with her. After test driving the car she was interested in, they went began the lengthy paperwork. What happened next was opposite anything I have ever witnessed or heard of, the price of the car kept increasing. She was told that she would have to pay for tinting of the windows, which they apparently do to all cars that are traded in, then pass on the cost to the consumer (she did not ask for or request tinting). Ultimately she was charged extra for several different items. Truth be told, the sticker price on the car was no where near what the ultimate price of the car would be. I recommend anyone who has a strict budget to stick to (and most of us do), this is not the place for you. Not only would I call this false advertising, but I also believe that the salesman was more interested in selling whatever car he could rather than helping a potential customer. Unfortunately for the salesman he unknowingly lost more than one sale, he lost several potential sales in the long run as well as the dealership itself.

I cannot recommend the sales manager Mike Choung enough when looking for a car. He was extremely helpful and knowledgeable when we were looking for a used truck. He did not try to pressure us or push anything on us we did not need. I told Mike I will keep him in mind when looking for my next car and I meant it.

Michael Martin was my sales person and he was very helpful in going through all the paperwork and explaining all the different new things involved with the vehicle. I would give him an A plus for all he did for me!