Prestige Cadillac

3.9 out of 5 3.9
Rectangle 48
Sales
Service Closed

Prestige Cadillac Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 6:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

10:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

9:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2004

A family owned and operated business that treats each customer as if they were a guest in our home.

...



We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.

Prestige Cadillac located on Van Dyke between 12 and 13 Mile RD in Warren MI 48093, DIRECTLY ACROSS FROM THE GM TECH CENTER.

"Luxury has a NEW HOME!"

Service

Oil, Filter Change

$39.95 and up*

Tire Rotation

$19.95

Car Wash

Complimentary

Fuel Filter Replacement

$79.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.9 out of 5 3.9
162 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 26, 2019

    Dealership is a joke. They tell you one thing when you buy a car, used a-plan and they just got more money out of me. Buy a Lincoln I have that also,... great service.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your... visit.

  • 5.0 out of 5
    October 11, 2019

    Buying experience on the used car lot was excellent with the new used car manager . Service was great made sure we got everything we needed through the... whole process will buy another car here in the future

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We want all our clients to have a comfortable and stress-free experience with us!

  • November 12, 2018

    My sales person, Doug Buchanon, was thorough in showing me the 2017 ATS I found listed on Cars.com. The appraisal of my trade-in went quickly and we reached... a deal soon after. I was happy with the experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Prestige Cadillac! If there ...is anything else we can do for you, please feel free to give us a call. Thank you, Prestige Cadillac Customer Care - wecare@prestigeautomotive.com - (586) 758-1800

  • 1.0 out of 5
    August 19, 2019

    Bottom Line Up Front I'm a 53 year old retired Army Veteran They did body work on my car and I trusted them to stand behind their work. They gave me... their word. Their paint started peeling off my car, due to a known issue according to their very own painter. Their Service Manager told me we'll fix it, no problem. Paint Shop Manager, Eugene says, yes, we'll fix it Then some unknown Manager at the dealership tells the Paint Shop, no. The fun begins... General Manager, Jordan Jackson would not even talk to me or give me a call back and wasted 2 of my lunch hours. The Owner, Greg Jackson told me they would take care of me and then reneged and told the paint shop, No. They'll sell you a car and take your $$, but God help you if you need to use their Service Dept or Paint shop! DON'T TRUST PRESTIGE Cadillac!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sir, we regret that your experience has been less than pleasant. However, Prestige Cadillac has no affiliation with the Toyota facility where your veh...icle was originally serviced several years ago. Thus, as we have never performed work on your vehicle, we are unable to accommodate your request for a warranty of service. If you have any other vehicle or service needs, we will be more than happy to assist.

  • 4.0 out of 5
    July 13, 2019

    Let me start by saying I bought a vehicle last year July 2018. First off don't buy any extra warranty not worth it plus they will lie. Anyways, I went... to the service a few times since i bought the vehicle. Every single time and I mean it like everytime the customer service was very poor. I couldn't believe it! The service employees at the desk each time showed no kind of appreciation. I felt like they didn't care at all any time I went. Always made it hard for me with anything I asked or needed for service. After those few times I vowed to never return again. Recently in July 2019, I decided to give them one last chance. When I went in I noticed there was only one employee at the service area. His name, Brandon. His approach was different! Postivitly different! He showed respect and care from the get go. Instantly, I felt appreciated. He made the service time very helpful and with great care. It felt great to see this. I new there had to be a change because there was no way the service management was the same. Definitely going back and I would like to point out that Brandon is a beast and very respectful in the utmost way imaginable.

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    3.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Thank you, Prestige Customer C...are 586.758.1800 Office PrestigeCadillac.com

  • 5.0 out of 5
    July 17, 2018

    This man, Henry Flakes, is the most sincere and thoughtful sales person I have ever encountered. Very selfless and attentive. I really enjoyed the buying... experience at this dealership. Completely unique. Be careful, though. Mr Flakes is a video ham!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have... a great day! Thank you, Prestige Cadillac Customer Care - wecare@prestigeautomotive.com - (586) 758-1800

  • 5.0 out of 5
    April 24, 2018

    Awesome sales and service department! Brent B was my salesman, his attention to detail made me a customer for life! The leasing process was so smooth,... it made the entire visit to their dealership really enjoyable.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words about both our sales and service department! Brent is a great salesman and we're happy he could make the experience great... for you. We appreciate you taking the time to leave this awesome review and we hope to see you again soon. Thank you, Prestige Cadillac Customer Care - wecare@prestigeautomotive.com - (586) 758-1800

  • 5.0 out of 5
    December 20, 2017

    I met my Sales Expert, Aaron Thomas, at the Dealership 6 months prior to my purchase. He was very informative and took time to understand what I wanted.... He was not pushy and did not try to sell me something I didn't want. When I was ready, I reconnected with him and purchased my dream car, an XTS. In a couple of years I will be ready to upgrade and I will be returning to Prestige. I first came to Prestige to have my Enclave serviced. I am also very happy with my service experience and will continue to use Prestige to service my Enclave. I am actually getting new tires for that vehicle now. Thank you Aaron Thomas and thank you Prestige.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Donna, thank you for the great review! I am happy that our staff was informative during your visit. Feel free to call or stop by if there is anything ...else we can do for you. Thank you, Prestige Cadillac Customer Care - wecare@prestigeautomotive.com - (586) 758-1800

  • 5.0 out of 5
    November 6, 2017

    Would definitely recommend. Beautiful dealership. Came in without an appointment for service. Thanks to Eric Burgess he was able to get my vehicle right... in and got out very quickly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Maria and thanks for your kind words! We appreciate Eric as well as the rest of our staff and we are thrilled that they have taken care of you and ...accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, JoAnne Conlan, Prestigecadillac@eleadtrack.net, 989-714-1857

  • 5.0 out of 5
    October 23, 2017

    Walked into Prestige Cadillac looking for a new vehicle and did not know what to expect. Their New Car sales team surprised me by giving me the best deal... in town. It was a pleasure dealing with all their staff to accomplish getting us into a new vehicle. When we took delivery they even simplified the delivery by bringing it to our home. Sales and Services deserves a pat on the back.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and this review, Brian. I am happy to hear that our team was able to serve you and demonstrate how we do business here. If... there is anything we can assist you with in the future, please let us know. Sincerely, JoAnne Conlan, Prestigecadillac@eleadtrack.net, 989-714-1857

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