Prestige Cadillac

Dealership is a joke. They tell you one thing when you buy a car, used a-plan and they just got more money out of me. Buy a Lincoln I have that also,... great service.

Buying experience on the used car lot was excellent with the new used car manager . Service was great made sure we got everything we needed through the... whole process will buy another car here in the future

My sales person, Doug Buchanon, was thorough in showing me the 2017 ATS I found listed on Cars.com. The appraisal of my trade-in went quickly and we reached... a deal soon after. I was happy with the experience.

Bottom Line Up Front I'm a 53 year old retired Army Veteran They did body work on my car and I trusted them to stand behind their work. They gave me... their word. Their paint started peeling off my car, due to a known issue according to their very own painter. Their Service Manager told me we'll fix it, no problem. Paint Shop Manager, Eugene says, yes, we'll fix it Then some unknown Manager at the dealership tells the Paint Shop, no. The fun begins... General Manager, Jordan Jackson would not even talk to me or give me a call back and wasted 2 of my lunch hours. The Owner, Greg Jackson told me they would take care of me and then reneged and told the paint shop, No. They'll sell you a car and take your $$, but God help you if you need to use their Service Dept or Paint shop! DON'T TRUST PRESTIGE Cadillac!!

Let me start by saying I bought a vehicle last year July 2018. First off don't buy any extra warranty not worth it plus they will lie. Anyways, I went... to the service a few times since i bought the vehicle. Every single time and I mean it like everytime the customer service was very poor. I couldn't believe it! The service employees at the desk each time showed no kind of appreciation. I felt like they didn't care at all any time I went. Always made it hard for me with anything I asked or needed for service. After those few times I vowed to never return again. Recently in July 2019, I decided to give them one last chance. When I went in I noticed there was only one employee at the service area. His name, Brandon. His approach was different! Postivitly different! He showed respect and care from the get go. Instantly, I felt appreciated. He made the service time very helpful and with great care. It felt great to see this. I new there had to be a change because there was no way the service management was the same. Definitely going back and I would like to point out that Brandon is a beast and very respectful in the utmost way imaginable.

This man, Henry Flakes, is the most sincere and thoughtful sales person I have ever encountered. Very selfless and attentive. I really enjoyed the buying... experience at this dealership. Completely unique. Be careful, though. Mr Flakes is a video ham!!!

Awesome sales and service department! Brent B was my salesman, his attention to detail made me a customer for life! The leasing process was so smooth,... it made the entire visit to their dealership really enjoyable.

I met my Sales Expert, Aaron Thomas, at the Dealership 6 months prior to my purchase. He was very informative and took time to understand what I wanted.... He was not pushy and did not try to sell me something I didn't want. When I was ready, I reconnected with him and purchased my dream car, an XTS. In a couple of years I will be ready to upgrade and I will be returning to Prestige. I first came to Prestige to have my Enclave serviced. I am also very happy with my service experience and will continue to use Prestige to service my Enclave. I am actually getting new tires for that vehicle now. Thank you Aaron Thomas and thank you Prestige.

Would definitely recommend. Beautiful dealership. Came in without an appointment for service. Thanks to Eric Burgess he was able to get my vehicle right... in and got out very quickly.

Walked into Prestige Cadillac looking for a new vehicle and did not know what to expect. Their New Car sales team surprised me by giving me the best deal... in town. It was a pleasure dealing with all their staff to accomplish getting us into a new vehicle. When we took delivery they even simplified the delivery by bringing it to our home. Sales and Services deserves a pat on the back.