Prestige Cadillac

We had the best sales man at prestige Cadilac mr Henry flakes he welcomed us from outside and was very friendly helpful knowledgeable and did his best... to give us best deal ever and patient with explaining every single detail about the car and explaining everything about the car and paperwork and even helped calling the insurance and bank lady to get everything done fast and smooth .never had a great salesman and honest one like him and made us feel as family and after done with sale he even gave us a tour in the dealership and showed us all departments.very smart friendly patient honest and knowledgeable person and highly recommend him to any family and friends.thank you again for the beautiful car and best service ever God bless you all.

I came in not knowing what to expect until I met Henry Flakes. Amazing skills. Very good listener. I end up leaving with a great vehicle...just by saying... I need HELP! VERY nice and respectful individual that treats you like Family. I would Definitely recommend this very nice gentleman to every family member and friend.

My sales person, Doug Buchanon, was thorough in showing me the 2017 ATS I found listed on Cars.com. The appraisal of my trade-in went quickly and we reached... a deal soon after. I was happy with the experience.

I drove all the way from SW Michigan for an Escalade, and it was well worth the drive. I have purchased probably 40 or so cars from different dealers around... the country, and thought the buying experience from Prestige with Sandra and Jim was the best I’ve had. The pricing was excellent, and I actually had a fun time buying a vehicle. No high pressure sales, and I felt the entire time like they were more concerned with getting me in the right vehicle, than making a quick buck. I tried to deal with suburban Cadillac in Ann Arbor first, but the Escalade they had was knocking! If your looking for an honest Cadillac dealership in the greater Detroit area that actually has GOOD prices, reach out to Sandra at prestige.

Mr.Henry Flakes is hands down the best sales person I’ve ever encountered. He was friendly, prepared, and helpful. My experience was like no other .

Prestige Cadillac has had a 2020 GMC Yukon Denali Advertised on car gurus for nine days. I called this morning at 7:30 to purchase the car. I was told... that the listing was in error. The advertisement was for a 2020 GMC Dinali with 7100 miles on it. It was listed for $49,750. I was informed that the listing was an error and they were “ trying“ to delete the erroneous listing. The sales person immediately tried to sell me a variety of other vehicles. This is “Bait and switch” pure and simple. The listing could be deleted in less than 15 minutes if they had simply wanted to be honest. Don’t buy from this dealership!

Dealership is a joke. They tell you one thing when you buy a car, used a-plan and they just got more money out of me. Buy a Lincoln I have that also,... great service.

Buying experience on the used car lot was excellent with the new used car manager . Service was great made sure we got everything we needed through the... whole process will buy another car here in the future

Bottom Line Up Front I'm a 53 year old retired Army Veteran They did body work on my car and I trusted them to stand behind their work. They gave me... their word. Their paint started peeling off my car, due to a known issue according to their very own painter. Their Service Manager told me we'll fix it, no problem. Paint Shop Manager, Eugene says, yes, we'll fix it Then some unknown Manager at the dealership tells the Paint Shop, no. The fun begins... General Manager, Jordan Jackson would not even talk to me or give me a call back and wasted 2 of my lunch hours. The Owner, Greg Jackson told me they would take care of me and then reneged and told the paint shop, No. They'll sell you a car and take your $$, but God help you if you need to use their Service Dept or Paint shop! DON'T TRUST PRESTIGE Cadillac!!

Let me start by saying I bought a vehicle last year July 2018. First off don't buy any extra warranty not worth it plus they will lie. Anyways, I went... to the service a few times since i bought the vehicle. Every single time and I mean it like everytime the customer service was very poor. I couldn't believe it! The service employees at the desk each time showed no kind of appreciation. I felt like they didn't care at all any time I went. Always made it hard for me with anything I asked or needed for service. After those few times I vowed to never return again. Recently in July 2019, I decided to give them one last chance. When I went in I noticed there was only one employee at the service area. His name, Brandon. His approach was different! Postivitly different! He showed respect and care from the get go. Instantly, I felt appreciated. He made the service time very helpful and with great care. It felt great to see this. I new there had to be a change because there was no way the service management was the same. Definitely going back and I would like to point out that Brandon is a beast and very respectful in the utmost way imaginable.