Honda of Annapolis

Worst dealership ever! I wanted to give it zero stars. I checked in at 8:30 AM for a service appointment. At 5 PM I still had not heard anything about my car. When I called in they had to call me back because they “had to find my car”! They never even looked at it and never let me know! I came to pick up my car the next day and had to wait 20 more minutes because another car was parked too close to me and they “couldn’t find the keys”! Glory be! Avoid this place!

The actual sale of my new vehicle went fine. No issues. However, the titling and transfer of tags has been a nightmare. For a little context, today is 44 days after my purchase of a new vehicle. Initially the dealership said they could transfer my tags since they are Maryland. However, that is not the case as my tags are Disabled Veteran and have no expiration. It took them two weeks to figure this out. On August 7th, I was told to go to the MVA myself. I did so, but was told by the MVA that the dealership had not processed the title. When I called the dealership on Sept 3, I spoke with Steve Chase, the general manager, who first informed me that I had not sent them my lien release on my trade in. I called back and he said that they found it and that my new vehicle title was process now. Today, Sept 17th, I yet again went to the MVA to transfer my tags. I was told again that the dealership had not processed the title. When I called them, Brian told me that the MVA would send me the title and then I would have to go into the MVA to transfer the tags. I told him that is not how it works. While I stayed on the phone, Brian went to check with the office to see if there was something about my title. He returned and said that they found my title paperwork and were processing it to the MVA. However, after 45 minutes the MVA still had nothing. Upon leaving the MVA, Steve Chase, the general manager called me to apologize for taking so long. He said that the one lady that processes titles has been swamped. He then told me that she will process it now. At this point, I lost my cool. I asked him if I could speak to someone else. He said that the only person above him is the owner of the dealership and he does not accept calls from customers. I asked him if Honda cared about how they treated customers. His response was that corporate did not get involved with franchise issues. Then he said that I had mentioned before that if they couldn’t get it together, I would bring the vehicle back and park it on their lot. (I did say that). He said that is not how it works since I purchased the vehicle legally. He continuously spoke over what I had to say and was very condescending. Very disrespectful from a fellow Veteran. I forgot to mention that since the vehicle I traded in had my original license plates, and my insurance company reported to the MVA that my vehicle no longer had insurance, I have a fine of $200.

Terrible service from this dealership. I would give zero stars if I could! They sold us a Honda CR-V during COVID and right away it had issues with its cooling grill--this set off alarms and warning lights on a regular basis. It made the car very difficult to drive and had us worried for our son's safety. The salesman told my son he would take care of being sure it would get fixed--well, after two trips to the service department, the issue still isn't fixed. On the last trip, the service manager blame my son for the issue and said he didn't like that we were "blaming" them for the problem. There was no blame being assessed--we just wanted a working car! They essentially told us not to come back. No problem! Do not! Buy! From this dealership! The best part--the salesman told us he would sell this car to his parents --no problem! Well, he must not like his parents very much as this car has been nothing but a headache for us. I see from the reviews that this type of experience isn't unique. Don't say you weren't warned! Stay away!

Try not to go to this dealer if possible but needed wiper blades for my van and daughters truck, one blade for the van and one for the trick were wrong. Had to drive back to Annapolis from Shady Side, 45 min. each way. Not happy for the last time. Will go to Bowie, Annapolis does not have good service department or parts.

My Salesman Marcus Humes is one of the best salesman in all of Annapolis regardless of Dealership! Marcus contacted me, made the appointment on Monday and he had my White Accord Sport L Hybrid ready to go the next day! Marcus was very honest and up front about having to do the process when it came to selling the vehicle and I had to work that night so I tried to rush him along but he was calm and cool. The test drive went very well and I was shocked at how fast and quiet the Accord drove on the highway! I then met Steve Chase and we continued to negotiate the price of the car. This is what must be done on both sides, you should never go into a dealership to try to steal a vehicle, meet in the middle so that both parties win! I then went into the finance department and I initially tried to play cheap like most of us car buyers do and I ended up buying the most comprehensive warranty that I ever bought in my car buying history. But I will tell you this, I have nothing to worry about regarding any part of that car for the next 12 years and 110K miles! I then met the Dealership Owner who tied it all up and made me feel like family. I was so impressed with that experience that I would return that same week on Friday and buy another car for my Son from the Honda of Annapolis dealership with only one mile on it. I will write another review on how that buying experience went.

The service department SUCKS!!! My brand new Pilot was sold to me with a bad battery. I live in western New York and my wife and I were taking the Pilot for our first road trip. Luckily the battery died at our Maryland destination and not along the way. The staff at Annapolis Honda that I dealt with had NO sense of urgency and absolutely not a bit of compassion for a stranded out of state new Pilot owner. I felt like since the car was not purchased at that dealership, they didn't care how things went with my transaction. I have nothing good to say except it finally got fixed. During the process it left me with a lot of anguish and frustration.

Today I went to the dealer with offer down payment ready to buy the car the sales gentleman very nice explaining everything about the car I take the car for test drive but wen he went to the manager cam back with 8 thousands + dollars in charges so they no respect my offer I get on line I left very disappointed this never happen before on other dilers i purchase car the price on line is what you pay

Bought my Honda Pilot from Honda of Annapolis in 2014. Have been taking it there for service since then. Always received a 10% discount on major work until a few weeks ago. My regular service representative, Michael, was not there when I took my vehicle in for service. It was just over $1,000 and I wasn’t given a 10% discount. At checkout, another service rep reviewed the bill and ended by saying, “….and with the discount, the bill comes to $x,xxx.xx.” I paid the bill without looking at the bill total. When I got into the car I checked the bill and noticed that the discount had not been deducted. I went back in to see about the discount, I was told that I couldn’t get a discount because I hadn’t asked for one beforehand. The service manager, David Tennant, got involved and became very unprofessional. I wrote a complaint to Honda Corporate and was told that because HOA is an independent dealership, I would need to complain to,the, directly. I’d did complain in writing and was told that I would received an email response from an Administrator. It has been 9 days without a response. I didn’t expect a response at this point. I will no longer be giving my business to Honda of Annapolis.

This dealer is absolutely unreliable. The dealer asks for a hidden amount of around $4000 from the price originally posted here, which excludes taxes, licensing, title fees, and dealer installed options. I feel like I've been scammed. I never recommend this dealer.

Please be careful! We took our car here for routine maintenance and we now have a nightmare. They returned our car back to us not once but TWICE in a condition that was unsafe to drive. The first time my wife went to drive it home and could not accelerate when she pulled out. So dangerous! She could have been in an accident. We returned the car immediately and they gave it back to us stating it was a software issue. Again, we tried to leave the lot and the car would not accelerate and making noises. This time we couldn't even get out of the parking spot. They gave us a rental as they were closing and called us in the morning claiming the tech filled the transmission fluid over 2 quarts low. Based on the noises and performance, I'm skeptical there was any fluid at all. We are now concerned they have done damage to the transmission by allowing it to be driven with low fluid. We brought our concerns to the manager but they have offered nothing to fix their mistake other than saying no damage was done, expecting us to take their word for it and quoting us the factory warranty. They responded to our requests for an extended warranty on their work or to cover costs of an independent inspection by letting us know that they will no longer cover the rental and that we needed to pick up the car. So, we are now without a car since we had to return the rental and have had to pay to have our car towed off their lot so it can be inspected by a transmission specialist. Our kids ride in this car and we don't want to take any chances trusting them... they have already returned an unsafe car to us twice - we won't take a third chance on them. I guess it's on us for our bad luck choosing to take our car to this shop. I strongly recommend choosing another shop. Mistakes happen and maybe a tech was having a bad day. But to return a car in a dangerous condition to us twice, possibly causing permanent damage and then refusing to rectify in any way is totally unacceptable.