Reviews
Bought a brand new 2025 VW ID4 in February 2026. Steering wheel slightly off center to the right. Brought in with about 1300 miles, they told me alignment was not off, that I would have to pay for them to take the steering off and realign, since I didn't purchase extended warranty. Doesn't make sense since I bought the car new. Brought the car back at under 4000 miles to check again, because after more than 4 months of driving, the steering wheel is DEFINITELY slightly off center. After a couple hours, one technician told me they did an alignment and they were taking it for a test drive with a level attached to the steering wheel to make sure it was center. When they came back, a second technician told me they didn't do an alignment, didn't do anything except test drive it with the level and it was not off center. Completely dismissed me. Every time I drive this car, I notice the off center steering wheel and it drives me bonkers. I've bought 2 brand new cars from Napleton in just under a year, but will never return. Done with Napleton.
Bought a brand new 2025 VW ID4 in February 2026. Steering wheel slightly off center to the right. Brought in with about 1300 miles, they told me alignment was not off, that I would have to pay for them to take the steering off and realign, since I didn't purchase extended warranty. Doesn't make sense since I bought the car new. Brought the car back at under 4000 miles to check again, because after more than 4 months of driving, the steering wheel is DEFINITELY slightly off center. After a couple hours, one technician told me they did an alignment and they were taking it for a test drive with a level attached to the steering wheel to make sure it was center. When they came back, a second technician told me they didn't do an alignment, didn't do anything except test drive it with the level and it was not off center. Completely dismissed me. Every time I drive this car, I notice the off center steering wheel and it drives me bonkers. I've bought 2 brand new cars from Napleton in just under a year, but will never return. Done with Napleton.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Here’s my story. I purchased a CPO 2018 Boxster GTS in Houston. My closest dealership is Napleton Porsche in Springfield, MO. I had a problem with the driver’s side blind spot warning light turning on when there was nothing there. I took the 1½ hour drive to Springfield twice to have it fixed and Napleton Porsche was unable to fix it. They even insisted that I remove a small vinyl decal of Hallett Motor Racing Circuit to try to fix it because they obviously didn’t have a clue. Before I could return a third time to try to get it fixed the CPO expired and they refused to honor getting it fixed. I will never return to Napleton Porsche again because their service department is not only incompetent, but extremely expensive even for a Porsche dealer.
Here’s my story. I purchased a CPO 2018 Boxster GTS in Houston. My closest dealership is Napleton Porsche in Springfield, MO. I had a problem with the driver’s side blind spot warning light turning on when there was nothing there. I took the 1½ hour drive to Springfield twice to have it fixed and Napleton Porsche was unable to fix it. They even insisted that I remove a small vinyl decal of Hallett Motor Racing Circuit to try to fix it because they obviously didn’t have a clue. Before I could return a third time to try to get it fixed the CPO expired and they refused to honor getting it fixed. I will never return to Napleton Porsche again because their service department is not only incompetent, but extremely expensive even for a Porsche dealer.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for sharing your experience with us. We apologize for the inconvenience and the unsatisfactory service you received. We value your feedback and will use it to improve our services. We would be happy to assist you with any future needs.
Here’s my story. I purchased a CPO 2018 Boxster GTS in Houston. My closest dealership is Napleton Porsche. I had a problem with the driver’s side blind spot warning light turning on when there was nothing there. I took the 1½ hour drive to Springfield twice to have it fixed and Napleton Porsche was unable to fix it. They even insisted that I remove a small vinyl decal of Hallett Motor Racing Circuit to try to fix it because they obviously didn’t have a clue. Before I could return a third time to try to get it fixed the CPO expired and they refused to honor getting it fixed. I will never return to Napleton Porsche again because their service department is not only incompetent, but extremely expensive even for a Porsche dealer.
Here’s my story. I purchased a CPO 2018 Boxster GTS in Houston. My closest dealership is Napleton Porsche. I had a problem with the driver’s side blind spot warning light turning on when there was nothing there. I took the 1½ hour drive to Springfield twice to have it fixed and Napleton Porsche was unable to fix it. They even insisted that I remove a small vinyl decal of Hallett Motor Racing Circuit to try to fix it because they obviously didn’t have a clue. Before I could return a third time to try to get it fixed the CPO expired and they refused to honor getting it fixed. I will never return to Napleton Porsche again because their service department is not only incompetent, but extremely expensive even for a Porsche dealer.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Cragin, my apologies that your service experience did not meet your expectations. We are open to discuss your issue with your vehicle. We appreciate your feedback. Porsche Springfield
I hope you realize my frustration. After the second failure to fix the issue, I asked Mike what the plan was for a third visit. I just wanted to know that there was a plan. But he deferred. I did send an email that is copied below and got no response from Mike or Porsche NA. If you want to try again at no charge, I will let you give it another try. Otherwise, I will be getting my Boxster serviced in Tulsa. Mike, There may be nothing you can do about warranty coverage, but you can provide proper service to a customer. I’ve driven my car to Springfield twice for the same problem, which you have failed to repair. All I have to show for it is the removal of a tiny vinyl Hallett Motor Racing Circuit decal, which had no bearing on the problem as it was attached to a bumper of much thicker plastic and plastic is transparent to radar. That was just an indication you were grasping at straws on solving the problem. I asked repeatedly if there was a plan for my next visit since you had failed on the two prior attempts and it seems like you should have a plan for the third attempt. You did not respond until my CPO had expired An organization focused on service would have replied that you would certainly do everything in your power to repair the defect at no cost to me regardless of warranty status because of your two previous failed attempts. Since I have reason for little confidence in your ability to fix the problem, particularly if you are going to charge me, there appears to be no point in ever seeking service from you again. My solution will have to be a piece of electrical tape over the defective light and a blindspot mirror. Sincerely, Scott Cragin
They were knowledgeable and easy to work with and we worked out a good deal.
They were knowledgeable and easy to work with and we worked out a good deal.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
"Thank you for your kind words! We strive to provide excellent knowledge and seamless transactions for our customers. We're happy to hear that we were able to work out a great deal for you!" #HappyCustomers #ExcellentService
Bill in finance and Sean on the sales floor were fast, friendly, and awesome with the experience! Would totally recommend when buying a car, couldn't have asked for better people! Thank you!
Bill in finance and Sean on the sales floor were fast, friendly, and awesome with the experience! Would totally recommend when buying a car, couldn't have asked for better people! Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words! We're thrilled to hear that Bill and Sean provided you with a fast, friendly, and awesome car buying experience. We pride ourselves on our exceptional staff and will be sure to pass along your compliments. Thank you for choosing us and we hope you enjoy your new car!
Bill and Sean were fast, friendly, and awesome with the experience! Would totally recommend these two when buying a car!
Bill and Sean were fast, friendly, and awesome with the experience! Would totally recommend these two when buying a car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Sean was a great salesperson and they gave the best deal for a Porsche 911
Sean was a great salesperson and they gave the best deal for a Porsche 911
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I was treated with respect. I felt like I was among friends. A shuttle was provided so I could enjoy a burger for lunch at a nearby restaurant, while I waited for the service work to be completed. The waiting room was clean and the TV made my wait seem almost like nothing. I also had my questions answered clearly.
I was treated with respect. I felt like I was among friends. A shuttle was provided so I could enjoy a burger for lunch at a nearby restaurant, while I waited for the service work to be completed. The waiting room was clean and the TV made my wait seem almost like nothing. I also had my questions answered clearly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service provided is always outstanding, and the customer interaction is exceptionally positive! The dealer service recommendations are followed consistently. The biodegradable windshield washer hose is vulnerable to being eaten by rodents. Rodent-proof hose should be used.
The service provided is always outstanding, and the customer interaction is exceptionally positive! The dealer service recommendations are followed consistently. The biodegradable windshield washer hose is vulnerable to being eaten by rodents. Rodent-proof hose should be used.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I just brought my car in for servicing and everything was done without any hassle. The service staff was friendly and professional. They asked questions and made sure everything was done right the first time.
I just brought my car in for servicing and everything was done without any hassle. The service staff was friendly and professional. They asked questions and made sure everything was done right the first time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase