Skip to main content

Jeff Wyler Eastgate Auto Mall

(4,303 reviews)
Visit Jeff Wyler Eastgate Auto Mall
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–7:30pm 7:30am–6:00pm
Saturday 9:00am–7:30pm 7:00am–12:00am
Sunday 11:00am–6:00pm Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2013 state dealer award 2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 241-7315 (833) 241-7315
Used (513) 812-4369 (513) 812-4369
Service (877) 648-4886 (877) 648-4886

Reviews

(4,303 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeff Wyler Eastgate Auto Mall from DealerRater.

Want to share your experience with this dealership?

Write a review

Pleasant Experience

Tyler did a great job at making me comfortable with my Nissan purchase. I am nervous when it comes to extreme costly purchase but I was able to make my purchase with ease and without feeling pressured. I am enjoying my new Nissas thanks to Tyler and Steve that helped me understand all paperwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome!

Very driven to finding you a vehicle! Excellent service! Recommended to all my friends and family. Will definitely be back for another vehicle in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Run, Don't stop until far away.

I put a car into the service center and was curious about a possible trade because they sent me a flyer saying they needed used cars like mine and were paying $2000 over blue book. I knew it wasn't true but thought what the heck I will get an appraisal because there were other end of year rebates and other discounts available. I called Cedrick Glover (sales manager) on Tuesday 2/17/15 to ask for info, sent straight to voice mail, no phone call returned. Wednesday 2/18/15 I called and talked to Keith telling him my car was there and asked if they would look at it and give me an appraisal. He said he would call me back with the info. He did not return my call. I called back later and talked to another salesmen who said he would have Keith call me. I didn't get a call back. On Thursday 2/19/15 I called and left another message for Cedrick Glover since the flyer had his business card. Again I get voice mail and no call back. On Friday 2/20/15 I finally get a call from Chris who says he will get my car looked at. Again no call back. I stopped in to pick up my car from service on Friday 2/20/15. I walked in and found Keith. I was there 2-1/2 hours looking at cars and in that time he took mine for appraisal and I kept waiting to get a trade in value. I kept telling them I needed to know that appraisal before I could know if I wanted to trade. However, they already wanted to pin me to a specific car and do the usual if I can get you in a car will you buy today nonsense. I left at 7:30 PM still without an appraisal on the trade in. I assumed the flyer was a scam. I finally got a call Saturday 2/21/15 and the guy gave me a number. It was laughable. It was about 30% of KBB trade in. The trade in was in very good condition, great body, clean interior, new tires, new brakes, new battery, new serpentine belt, new battery, new spark plug and even just had an oil change and throttle body cleaning and calibration. So it was not like it was a junker. I wasted 5 days dealing with these bozos that only wanted to get me into a cubical with a buy order. They flyer was full of lies. I won't deal with companies that have no integrity and try to cheat people. Run, On top of that they had a promotion to get a $25 Walmart gift card for stopping by. I filled out the online info. I inquired about the details when I visited. they told me they have to validate it online and it will be mailed. As of 2/25/15 the promotion link says not verified. Just another lying promotion. Don't stop until far away. I want to give 0 stars.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

We would like to express our apologies for the bad experience you received while dealing with our dealership. We are glad you found a vehicle and had a great experience even though it wasn't from us. Nothing we can say can make up for your experience, however, please be assured that we take your comments very seriously and we will look into the situation and do all we can to make sure that we learn from our mistakes and do all we can to make sure that those mistakes are not repeated. Thank you for your honesty and for taking the time to bring what happened to our attention. Once again, we are sorry for your bad experience.

Recalls

Chuck and Bill were very helpful and friendly. Thankful for the shuttle ride. Due to the weather appt was changed and yet reschedule was easy. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Great

Gene was very polite,Friendly and informative during my car buying experience.. We went back and forth several times on the price I was willing to pay, versus what they were trying to get. Even though that was annoying I'm completely satisfied with my car and the value I got.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Mazda Service at Jeff Wyler Eastgate is the Best!

I have been coming to the Mazda Service Center at Jeff Wyler Eastgate for close to ten years and have never had a bad experience. They are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your loyalty and your review. We are always here to help you in the future. We look forward to passing the ten year mark and working our way to 20 years. Thanks again.

Mazda Service at Eastgate is the Best!

I have been coming to the Mazda Service Center at Jeff Wyler Eastgate for close to ten years and have never had a bad experience. They are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

excellent visit.

Anthony was very helpful and nice. He made our visit very good and worked with our budget . he listen to our suggestions on what we was looking for and was not push us in our decision

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

incredible experience

I just bought me a new car and was a little nervous about the experience I was looking at. Kenton Lang was absolutely quick on the the draw to make me feel at home. He was polite yet could crack jokes and keep me from any boredom. He was well explanatory about all the vehicles I was interested in. He really is a genuine person all around and I would suggest to anyone that he be your salesman. I had a incredible visit at Jeff wyler thanks to Kenton lang

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

incredible experience

I just bought me a new car and was a little nervous about the experience I was looking at. Kenton Lang was absolutely quick on the the draw to make me feel at home. He was polite yet could crack jokes and keep me from any boredom. He was well explanatory about all the vehicles I was interested in. He really is a genuine person all around and I would suggest to anyone that he be your salesman. I had a incredible visit at Jeff wyler thanks to Kenton lang

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulations on your new vehicle. Thank you for your business and the compliments regarding Kenton. Kenton, and the entire Jeff Wyler Team are always here to make you feel at home. Thanks again and welcome to the Jeff Wyler Family.