James Hatchet took care of a tire problem I had. Professional, no hassle, got it done. James is a credit to BMW Orland. Well deserved pat on the back.
Michael - Providing a seamless service appointment is our goal, so we are thrilled James took great care of you. Thank you for choosing BMW of Orland Park and we hope you drive safe. Have a wonderful day!
A Luxury car without any customer satisfaction
Buying an expensive luxury cars , this can be the last dealership you should have as an option. They may have your inventory but they will sneak additional charges and there proposed price will not match your final price , whether its on MSRP , taxes additional services etc. etc. In case you don't have any options make sure you get the all the pricing upfront with all savings , exclusions and inclusions . They will not give any additional benefits that other dealers cannot give. For me personally it has been a horrible experience. Except the car i bought everything else on the dealership was pathetic. They added 2.5K additional which after my constant follow up for one week they reimbursed and they did not even accepted there mistake. They don't answer your phone calls once your payment is done and you take the car delivery. So BEWARE !! Don't get trapped and prefer some other dealership. I cannot quote about other Ziegler dealers like audi,nissan etc... but this is not worth.
Adam - we try to find the best option for shoppers so it was surprising to see this feedback. I am sorry if our communication fell short and I'd like to step in here to address your outstanding concerns. I will look for your contact information but please don't hesitate to call me as well. Joe Digiovanni - Sales Manager - 708-460-4545
Service was excellent! I would recommend them to anybody. LaToya was very professional. Her communicating to me the problem on my car helped me a lot.
Kevin - thank you for leaving BMW of Orland Park a review! We look forward to taking care of you during your next service visit!
Best service techs ever
They listen and work to get you the best for the best cost. Work to get you in and out quickly. They perform quality service and return a clean car. Also make best recommendations for repair needs..
We are very happy to hear that you can depend on our team to take excellent care of you and your vehicle. Thank you for being such a great BMW of Orland Park customer! We look forward to our continued relationship.
Great experience! Brendan Cherry made the car buying process seamless! Thanks for your help. I will recommend dealership to my friends. Love the new car.
Hi Kristen - Congratulations on your new car! We are thrilled that you had such a positive experience working with Brendan and the team. Thank you for taking the time to recommend BMW of Orland Park!
New X3 SUV
Great price and a wonderful low key dealership. This is the only place to buy a new BMW. Farther from my home but well worth the drive. This is the way car buying should be.
This feedback makes our day! We appreciate you making the trip to work with us and your loyal business means a lot to us. Thank you and safe travels from all of us at BMW of Orland Park!
2019 Used Jeep Wrangler
Zach Radecki was the salesman that answered all my questions via text until negotiations moved further along. He promptly returned phone calls if he was with another customer. He picked me up at the airport and made the whole process run very smooth with no surprises at closing of the deal. Zach has a professional and polite attitude which made me comfortable as I was dealing from out of state. I would recommend Zach and Ziegler of Orland Park, Ill dealership to anyone. Kudos Zach, my wife loves her 2019 Jeep Wrangler.
Will, thank you for taking the time to leave us a review! We couldn't be happier to hear that Zach took such good care of you here at BMW of Orland Park, and we will certainly let him know that you appreciate his help. We are grateful that we got the opportunity to assist you, and we hope that you and your wife continue to enjoy the 2019 Jeep Wrangler!
BMW 228 xi
Timely and courteous. Very pleasant experience. Waiting area is well appointed, and spacious. Social distancing is respected. Personnel all wear masks and are very respectful to customers.
Thank you, Bruce, for sharing your feedback! It is a privilege to have earned your business at BMW of Orland Park and we look forward to taking care of you next time!
Good dealership, bad salesman
My salesman re: the Mini I just bought was the worst car salesman I've ever had. He did nothing on his own. I always had to initiate action, ask questions. And he neglected to explain a lot of things. I was assigned the salesman after putting in an online inquiry. I should have asked to change, but didn't. I'm really sorry I didn't. The managers I dealt with were excellent, as has been the service department re: my previous Mini. Wasn't keen on the manner/style of the finance guy, but I bought the car outright so didn't have to have too much to do with him. He didn't push too hard to get me to get extended warranties, etc. I'd recommend this dealer overall, but they do need to improve communication with customers. (I hope the lousy salesman I had is a fluke.) One thing: I lived in another state when I bought my other Mini. The dealer there was stellar in every way -- and I walked out of there with a couple of nice gifts as a thank you for buying the car. Nothing of the kind at BMW of Orland Park.
Josie - This review is a bit disappointing to read. We do strive for exceptional service here, and I would be more than willing to speak with you directly about what happened to ensure we address this feedback with the appropriate people. Please don't hesitate to give me a call. Thank you, Joe Digiovanni - Sales Manager - 708-460-4545
Great Service, Great People
Excellent place! I’ve bought 2 suvs from them. Service is great! We were very pleased with Joe McFadden and today I was very pleased with Toya and the service department.
We couldn't be happier to have you as a returning customer! Thank you for choosing BMW of Orland Park and sharing your kind words about Joe and Toya. We look forward to welcoming you back next time!