Reviews
Ed Morse Cadillac Service
Scott in Maintenance gives excellent customer service. Your service department is the reason I will buy my next Cadillac from your dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to hear of your great experience with Scott! Thanks for taking the time to share it with us. Ed Morse Corporate Offices
Drive away while you still can
They do not honor and perform warranty work on cars. they lie about not being able to duplicate problem. Mike Byrnes, service directors or whatever title he holds, totally ignores customer complaints. One of the worse dealerships. Get your car serviced elsewhere, do not waste your time and money with this dealership. In my opinion don't waste your time purchasing GM cars period.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Worst Cadillac service department, I have been a customer...
Worst Cadillac service department, I have been a customer of Ed Morse since 1978. The sales department is great, service department rates are as dependable as the chevy vega. Vera Cadillac here I come.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your business over the years! We are sincerely sorry for any inconvenience you faced with our service department. We take customer satisfaction seriously and we are disappointed that you did not experience that thus far. We would appreciate the opportunity to speak with you in order to work towards a resolution. If you are willing, please reach out to our Service Manager, Mike Byrne, via email at MikeByrne@edmorse.com to discuss this further. Ed Morse Corporate Offices
Superb service
I appreciate Todd and his team for your superb service. My 2006 car runs likes like new. Amazing. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the excellent review! We are so pleased to hear about your experience with Todd and the team. Please let us know if you need anything. Ed Morse Corporate Offices
I needed to downsize my 2019 Cadillac lease to sav
I loved the 'no nonsense' way the saleslady presented herself and how she knew my problem and could get me into a car that day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression! Ed Morse Corporate Offices
Good service - clean facility
Professional have information available on history of vehicle; scheduling of appointments lean facility, friendly staff. Easy access to Dade, broward and north broward.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review! We appreciate it and hope to do business with you again in the future. Ed Morse Corporate Offices.
Best car buying experience
We were approached immediately upon arriving. The whole process took about 3 hours and that was fast!! Our sakes guy was awesome!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression! Ed Morse Corporate Offices
Great Service team!
Anther great experience. The Service Advisor was AWESOME. Aldo listened to my concerns and took care of all of them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for sharing your quality experience with Aldo. We appreciate your business and hope to see you again soon! Ed Morse Corporate Offices
Great Service
Bought my car on the first visit, an enjoyable car buying experience. Really enjoying the drive of my new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow, we are so happy to hear about the great experience you had at our dealership! It was an immense pleasure to work with you and help find your perfect vehicle. We sincerely appreciate your business, and hope to see you again in the future! Ed Morse Corporate Offices
I shouldn't have left a bad review.
Sawgrass Cadillac isn't to blame. Bayview Cadillac body shop is to blame. Can't imagine why they won't send me a survey:( Bayview Cadillac body shop makes macco paint and body look good.
- Customer service 5.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review. Please let us know if you need anything! Ed Morse Corporate Offices