Honda of Downtown Chicago

Don't waste your time. I drove a long way to spend a lot of money. They did not disclose that the "Honda Certified" vehicle had significant damage on almost... every panel prior to driving three hours. I would have been more keen on buying it if they had disclosed derogatory prior and actually repaired it by a body shop. Tires were not in good shape. Not flexible on price even one dollar. Staff was very nice but not very experienced in customer service, communication techniques, or the sales process. Just repetitive robots. They also hold your car hostage in a way through a valet service. Valet was friendly and prompt once you can break away from the pressure providing closer who was nice as well and very professional. Just be real and truthful is my recommendation. Don't pass me to another salesman like I'm secondary to you. I expected higher standards from Honda in an upscale downtown location.

Guillermo Vasquez was exceptionally good in showing us around and helping us make a decision. He was with us the whole time and probably had to skip his... lunch

I would recommend to choose this option while selecting many to choose the right car for you. Once you'll visit here, you may not anywhere ----this is... what happened to me. From sales caller to Sales Executive Clinton and Manager Nick -----------very good team I will buy my next vehicle from this place only.

Great sales team! Outstanding customer service!!!! I would definitely recommend this Honda dealership. It was once again an effortless process to buy a... car from Chicago Honda!!!

It was my first time buying a car, so it was not bad. I didn't know what to expect but they worked with me and made sure I got a good deal

Buying a car was easy and Marticus explained everything. We had a little hitch due to the trade in but they were patient and very helpful.

My time was well spent with great customer service, care, and concern about my process of making such a big decision. I couldn’t have asked for a more... professional and comfortable setting whilst at the dealership.

Had a fantastic customer experience when trying to lease a new Civic. Worked with Carlos and he really took care of us. Was able to finalize all paperwork... in a short time and left the dealership with a new car! Would highly recommend this place.

My experience at Honda of Downtown Chicago was great. Michael was very helpful and answered all of my questions well. He made me feel comfortable during... the entire process. Other employees that I encountered in the dealership were friendly and welcoming as well. Thanks for a wonderful experience.

Gilbert was the best. I'll definitely be recommending Honda of Downtown Chicago from now on. The facilities were nice, the price was right, and the customer... service was exceptional.