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Honda of Downtown Chicago

(431 reviews)
Visit Honda of Downtown Chicago
Sales hours: 9:00am to 8:00pm
Service hours: 6:00am to 10:00pm
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Sales Service
Monday 9:00am–8:00pm 6:00am–10:00pm
Tuesday 9:00am–8:00pm 6:00am–10:00pm
Wednesday 9:00am–8:00pm 6:00am–10:00pm
Thursday 9:00am–8:00pm 6:00am–10:00pm
Friday 9:00am–6:00pm 6:00am–10:00pm
Saturday 9:00am–6:00pm 7:30am–6:00pm
Sunday Closed Closed

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New (866) 475-6292 (866) 475-6292
Used (866) 475-6298 (866) 475-6298
Service (866) 475-8777 (866) 475-8777

Inventory

See all 230 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since June 2002.
Thank you for making your way to Honda of Downtown Chicago your certified dealer serving drivers throughout Chicago and the surrounding areas. At our dealership you'll find a solid selection of new Honda vehicles for sale as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts who can help you get the right loan or lease in a quick easy and transparent manner.

Our commitment to our customers continues well beyond the date of purchase.
Welcome to Honda of Downtown Chicago

Service center

Phone number (866) 475-8777

Service hours

Monday
6:00am–10:00pm
Tuesday
6:00am–10:00pm
Wednesday
6:00am–10:00pm
Thursday
6:00am–10:00pm
Friday
6:00am–10:00pm
Saturday
7:30am–6:00pm
Sunday
Closed

Meet our employees

Reviews

(431 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Honda of Downtown Chicago from DealerRater.

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Had a delightful recent experience with their service

Had a delightful recent experience with their service department . Darius took great care of my son n his car. He was very professional , helpful and friendly — quickly pinpoint the problem with our car AC n promtly took care of it . Darius even took the time to help my son get an uber ride and called me to update with the progress. I’m one happy customer and would recommend Honda of Downtown Chicago and particularly Darius 1000%. Thank you Darius!

Had a delightful recent experience with their service

Had a delightful recent experience with their service department . Darius took great care of my son n his car. He was very professional , helpful and friendly — quickly pinpoint the problem with our car AC n promtly took care of it . Darius even took the time to help my son get an uber ride and called me to update with the progress. I’m one happy customer and would recommend Honda of Downtown Chicago and particularly Darius 1000%. Thank you Darius!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

We're grateful for your kind words. It’s great to hear our team provided such a positive experience with the service department at Honda of Downtown Chicago. Wishing you and your son safe travels ahead.

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My daughter and I came into the dealership last week to

My daughter and I came into the dealership last week to purchase a used 2017 CRV. We purchased the car, drove it home, and the next day the service engine soon light came on. We called the dealership to have them look at it, and we were told we would be charged for the service visit. Clearly their used vehicle department not only does not stand behind the products they sell, but I also believe their service team reset the light so it would not pop on during a test drive - and they sold a bum vehicle by misleading the customer. DO NOT BUY A USED VEHICLE FROM THIS DEALERSHIP!

My daughter and I came into the dealership last week to

My daughter and I came into the dealership last week to purchase a used 2017 CRV. We purchased the car, drove it home, and the next day the service engine soon light came on. We called the dealership to have them look at it, and we were told we would be charged for the service visit. Clearly their used vehicle department not only does not stand behind the products they sell, but I also believe their service team reset the light so it would not pop on during a test drive - and they sold a bum vehicle by misleading the customer. DO NOT BUY A USED VEHICLE FROM THIS DEALERSHIP!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Not a horrible experience with day-of service by Giovanni

Not a horrible experience with day-of service by Giovanni BUT after a 600mi trip to my hometown, I found out that although my oil change was completed, this downtown Chicago dealership managed to leave my coolant reservoir empty when part of the service includes top ups. Perhaps an honest oversight…. But when I called to speak to a service manager they insisted I leave a message no one bothered to call me back. EPIC customer service fail and possibly damaging if I didn’t happen to be getting my wipers changed. For the prices they charged, they need to do better.

Not a horrible experience with day-of service by Giovanni

Not a horrible experience with day-of service by Giovanni BUT after a 600mi trip to my hometown, I found out that although my oil change was completed, this downtown Chicago dealership managed to leave my coolant reservoir empty when part of the service includes top ups. Perhaps an honest oversight…. But when I called to speak to a service manager they insisted I leave a message no one bothered to call me back. EPIC customer service fail and possibly damaging if I didn’t happen to be getting my wipers changed. For the prices they charged, they need to do better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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What a mediocre experience.

What a mediocre experience. Buying my Honda certified used car not good. The buying process was OK. What happened after I purchased my car was disappointing. I drove maybe 1 block then looked up at the top driver’s side of my windshield to find a crack in the window. I Immediately pulled over and called the dealership/ sales person. I told them what I found. The sales person said you’re out of luck because you drove the car off the lot. Then talked to a “manager” that said that because it was certified used there is no way it left with a cracked windshield. Come on!! The manager said he would “look into it and get back to me. 5 days later no update. And my car insurance is being blah. Because they think the dealership should pay. So if I don’t want to drive a car with a broken windshield I might have to pay the $1100 out of pocket. No sympathy. After they get that check they just become completely not dependable. Don’t recommend. .

What a mediocre experience.

What a mediocre experience. Buying my Honda certified used car not good. The buying process was OK. What happened after I purchased my car was disappointing. I drove maybe 1 block then looked up at the top driver’s side of my windshield to find a crack in the window. I Immediately pulled over and called the dealership/ sales person. I told them what I found. The sales person said you’re out of luck because you drove the car off the lot. Then talked to a “manager” that said that because it was certified used there is no way it left with a cracked windshield. Come on!! The manager said he would “look into it and get back to me. 5 days later no update. And my car insurance is being blah. Because they think the dealership should pay. So if I don’t want to drive a car with a broken windshield I might have to pay the $1100 out of pocket. No sympathy. After they get that check they just become completely not dependable. Don’t recommend. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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What a mediocre experience.

What a mediocre experience. Buying my Honda certified used car not good. The buying process was OK. What happened after I purchased my car was disappointing. I drove maybe 1 block then looked up at the top driver’s side of my windshield to find a crack in the window. I Immediately pulled over and called the dealership/ sales person. I told them what I found. The sales person said you’re out of luck because you drove the car off the lot. Then talked to a “manager” that said that because it was certified used there is no way it left with a cracked windshield. Come on!! The manager said he would “look into it and get back to me. 5 days later no update. And my car insurance is being blah. Because they think the dealership should pay. So if I don’t want to drive a car with a broken windshield I might have to pay the $1100 out of pocket. No sympathy. After they get that check they just become completely not dependable. Don’t recommend. .

What a mediocre experience.

What a mediocre experience. Buying my Honda certified used car not good. The buying process was OK. What happened after I purchased my car was disappointing. I drove maybe 1 block then looked up at the top driver’s side of my windshield to find a crack in the window. I Immediately pulled over and called the dealership/ sales person. I told them what I found. The sales person said you’re out of luck because you drove the car off the lot. Then talked to a “manager” that said that because it was certified used there is no way it left with a cracked windshield. Come on!! The manager said he would “look into it and get back to me. 5 days later no update. And my car insurance is being blah. Because they think the dealership should pay. So if I don’t want to drive a car with a broken windshield I might have to pay the $1100 out of pocket. No sympathy. After they get that check they just become completely not dependable. Don’t recommend. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Knowledgeable and communicative.

Knowledgeable and communicative. Let you know upfront how much everything was gonna be and kept you updated on the process while the service was going on.

Knowledgeable and communicative.

Knowledgeable and communicative. Let you know upfront how much everything was gonna be and kept you updated on the process while the service was going on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Es un dealer grande muy bonito, muy bien ubicado, con

Es un dealer grande muy bonito, muy bien ubicado, con excelente atención, servicio y amabilidad de sus empleados

Es un dealer grande muy bonito, muy bien ubicado, con

Es un dealer grande muy bonito, muy bien ubicado, con excelente atención, servicio y amabilidad de sus empleados

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Very unprofessional, did not even show us the car.

Very unprofessional, did not even show us the car. Made us sit there from 7:30pm till 9pm. Had all sorts of lies prepared. Forcing upon us fees and internal warranty's. First they said the car is on the way, the salesman said it was a great car and he drove it around earlier today, and that we will love the car. Then after an hour they come back saying we won't be able to bring the car because it's not here. Then they come back and say oh we checked and there is a suspension issue so you have to pay that out of ur pocket $2000 and we will certify the vehicle. Scammers, fraudulent, bait n switch tactics, only care of their pockets not the customer. And when the customer says something they come back making you feel like you are at fault. They only want people buying from them who they can hustle out of their money. Don't waste your time. Did not show car Worked on numbers Forcing to PAY $1000 for inspection fee Forcing to PAY honda warranty 100 days / 5000 miles for $2000 Changed the warranty to SUSPENSION issue for $2000 that we have to pay Removed the car from online and said its not available since this morning Made us drive from naperville to downtown for 2 hours by saying car was there. When we got there they couldn't show the car and said it was at millineum park. Very strange people working there. They say they are helping but it's all fraudulent tactics. Tell your friends and families don't waste time.

Very unprofessional, did not even show us the car.

Very unprofessional, did not even show us the car. Made us sit there from 7:30pm till 9pm. Had all sorts of lies prepared. Forcing upon us fees and internal warranty's. First they said the car is on the way, the salesman said it was a great car and he drove it around earlier today, and that we will love the car. Then after an hour they come back saying we won't be able to bring the car because it's not here. Then they come back and say oh we checked and there is a suspension issue so you have to pay that out of ur pocket $2000 and we will certify the vehicle. Scammers, fraudulent, bait n switch tactics, only care of their pockets not the customer. And when the customer says something they come back making you feel like you are at fault. They only want people buying from them who they can hustle out of their money. Don't waste your time. Did not show car Worked on numbers Forcing to PAY $1000 for inspection fee Forcing to PAY honda warranty 100 days / 5000 miles for $2000 Changed the warranty to SUSPENSION issue for $2000 that we have to pay Removed the car from online and said its not available since this morning Made us drive from naperville to downtown for 2 hours by saying car was there. When we got there they couldn't show the car and said it was at millineum park. Very strange people working there. They say they are helping but it's all fraudulent tactics. Tell your friends and families don't waste time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Downtown Honda is a rip off.

Downtown Honda is a rip off. They charge you fees to look at your and then give you a price to repair your car, and once they repair it , you have to take it back for them to repair it again. The sales agent won't return your calls. Someone from dealership cut my driver side seat and no one has returned my calls regarding this incident. Stay away from Downtown Honda.

Downtown Honda is a rip off.

Downtown Honda is a rip off. They charge you fees to look at your and then give you a price to repair your car, and once they repair it , you have to take it back for them to repair it again. The sales agent won't return your calls. Someone from dealership cut my driver side seat and no one has returned my calls regarding this incident. Stay away from Downtown Honda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Poor phone etiquette.

Poor phone etiquette. Drove almost 5 hours because used car manager said I was approved and I wasn’t. Wasted whole day on travel and time for nothing. I would never recommend this dealership!!!

Poor phone etiquette.

Poor phone etiquette. Drove almost 5 hours because used car manager said I was approved and I wasn’t. Wasted whole day on travel and time for nothing. I would never recommend this dealership!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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