Honda of Downtown Chicago

(4.5) 229 reviews

Dealer on Cars.com since June 2002

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 6:30 AM - 8:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 6:30 AM - 8:00 PM
Tue 6:30 AM - 8:00 PM
Wed 6:30 AM - 8:00 PM
Thu 6:30 AM - 8:00 PM
Fri 6:30 AM - 8:00 PM
Sat 7:30 AM - 6:00 PM
Sun Closed

Reviews

4.5
229 lifetime reviews.
  • Great Customer Service
    August 4, 2015

    We bought our FIRST CAR from Fletcher Jones Honda.Our Sales representative was Travis. He really helped us to figure out the best suitable option for ...us. We bought a used Honda Civic 2012. Travis helped us in test drive of several cars. He also quoted a best price for us. As it was our first car, Travis helped us beyond his duties. We live in Deerfield. So Travis came to pick up us at Union Station in his own car & I must say his car was so coool (it was Audi):) .Our overall experience with the car is so good so far. Thank you Travis and also thanks to Bill.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • great customer service Inv. # 499231. BUT!
    July 20, 2017

    The service & repairs were great, & Darrius was great at the start, But fail in the follow up, I am from out of state now but was born and raised in c...hicago, same neighborhood that your dealer ship is in If you ck Inv. # 499231 you will see that I had new tires & a new battery installed + other items while I was in Chicago, But after 3 tries to have Darrius email me or mail me the tire & battery warranty, I feel that he is deliberately ignoring this request, also he told me that the dignostic charge ($78.14) would be wave if I purchase the battery there, it was not waved, I do believe that he might figure that we are from out of state, and that we don't count. He would be mistaken we have a heavy present's in chicago, family not to say our grown children. I am not concern about the $78.14, if he needs it he's most welcome to it I can afford it, But I would like to have the warranties. so that I can have the proper maintance done at the prescribed time it calls for, The service & people were great Sorry about this other problem that put me off. inv. 499231

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for taking the time to share your feedback. It is my understanding you Have been in contact with your service Advisor Darius and res...olved any outstanding Concerns. If I can be of any assistance, please feel free to contact me directly at 312-628-4411. Best, Christina Gorsline Guest Care Representative


  • Very Slow Service
    July 15, 2017

    Very slow closing. Took about 5 hours. Should have been maybe 2 hours. They changed the out the door price, added $300.00 for out of state purchase. N...ot a good experience.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Without I first and last name I am unable to locate you in our records and would welcome the opportunity to speak with you. I was surprised to see... your rating and interested to understand what transpired to lead you feel as you do. Our guests satisfaction is important to me. Please contact me at your earliest Convenience at 312-628-4411 Kind regards, Christina Gorsline


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Service & Repair

Service Reviews

4.5

128 lifetime reviews of the Service Department.

  • great customer service Inv. # 499231. BUT!
    July 20, 2017

    The service & repairs were great, & Darrius was great at the start, But fail in the follow up, I am from out of state now but was born and raised in c...hicago, same neighborhood that your dealer ship is in If you ck Inv. # 499231 you will see that I had new tires & a new battery installed + other items while I was in Chicago, But after 3 tries to have Darrius email me or mail me the tire & battery warranty, I feel that he is deliberately ignoring this request, also he told me that the dignostic charge ($78.14) would be wave if I purchase the battery there, it was not waved, I do believe that he might figure that we are from out of state, and that we don't count. He would be mistaken we have a heavy present's in chicago, family not to say our grown children. I am not concern about the $78.14, if he needs it he's most welcome to it I can afford it, But I would like to have the warranties. so that I can have the proper maintance done at the prescribed time it calls for, The service & people were great Sorry about this other problem that put me off. inv. 499231

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for taking the time to share your feedback. It is my understanding you Have been in contact with your service Advisor Darius and res...olved any outstanding Concerns. If I can be of any assistance, please feel free to contact me directly at 312-628-4411. Best, Christina Gorsline Guest Care Representative


  • Service Manager
    April 10, 2017

    I wrote a review on 4/09/17 . I was very upset!!!! Thank you Mr. Adams for working out my Situation Thank u PB

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Patricia, I am sorry to hear that your visit with us was unexpected during your out of town travels, and thrilled to know Joel Adams was available ...to offer you assistance and support during your service. I hope your travels concluded with a safe arrival home. Thank you for taking the time to share your feedback, and the opportunity to address your vehicle's needs. May I inquire what we could have done better to earn the last 2 stars even after Joel was able to provide a resolution? Best, Kim Camargo-Guest Experience Manager


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Service Pricing

    Tire Rotation

    $19.95 and up*

    Oil, Filter Change

    $37.52 and up*

    Wiper Blade Replacement

    $45 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since June 2002

We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Chicago, Illinois, the staff at Fletcher Jones Honda will help you find the new Honda vehicle or used car you want. At Fletcher Jones Honda we offer a searchable online inventory of new Honda cars in Chicago, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Honda or quality used car that you have been searching for.

"A Fletcher Jones Company Second to None"
Honda of Downtown Chicago
1111 N Clark St Chicago, IL 60610
New (312) 281-6426
Used (312) 235-6296
Service (312) 635-7343
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