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Lisa was the sales person on the deal I was trying to do.
Lisa was the sales person on the deal I was trying to do. The manner in which she communicates is disturbing to say the least. The texts and communication is not professional. I felt they were adding in fees that were garbage, she told me she would pay those fees out of “her own pocket” and do me a favor. Gee thanks.
Terrible customer service from Joel Adames and Gary
Terrible customer service from Joel Adames and Gary Wexler. Avoid this dealership. They are irresponsible.
This was the absolute WORST experience that I’ve ever
This was the absolute WORST experience that I’ve ever gone through with a dealership. I wanted to come downtown because I wanted a better quality experience and professionalism, but what I received was far from that. The salesmen here are literally con artists just like everyone says about car salesmen. They will make you feel like they are there to help you but, ultimately they just want a check! They will rob you for every penny you have! They will force you to leave with the worst deal than can get for you! I repeat do not, DO NOT DO BUSINESS HERE! They will take advantage of you regardless if you have a higher down payment and/or higher credit score! I’m referring to the general sales manager Gary Wexler, salesman Gerardo Marines, and financial manager Jonathan Wilson to be specific. They are not careful in doing business and I’m here to tell you guys that you will be unsafe doing business here. Even if you tell you don’t want certain warranties they will still charge you for things you don’t need. I cannot believe this but I want everyone to know how terrible this experience was so that it at least will never happen again!
There are better dealerships
Horrible waste of a day. My son and I drove 3.5 hours to get to the dealership to look at a Honda Civic. When we started discussion purchase the quote had a $900 inspection fee, and the CPO warranty was another $1,500 that was listed on Cars.com as included but we would have to pay for. When we met with the manager he was incredibly rude - he didn't introduce himself, and when we told him the car didn't have a muffler (deleted) he actually said "How do you know it doesn't have a muffler? I can't certify it with out a muffler!" We knew it didn't have a muffler because of the sound and, yeah we looked. Our sales rep and the valet staff were however very good to work with. Even they said the managers are rude.
I got a quote for Honda Touring Hybrid 2022. Below is the quote from Lisa Pagan Market Value Selling Price 37,555.00 Honda Protection Package 1795.00 Market Adjustment 5000.00 Total Purchase 44,350.00 Taxable Fee (Estimated) 25.00 Cook County Fee 15.00 Doc.Fee 324.24 Tax 3688.00 Non Tax Fees. 301.00 Net Price 48,703.24
Terrible. The dealership had the same car with same...
Terrible. The dealership had the same car with same mileage and cost the day after they said the first one was sold. They are using this as a ploy to get. People to call in and visit the store. Had my son’s hopes up and I took a day off of work to experience this awful customer service. Make me not want to buy a Honda again (I am a 2013 new Honda Civic owner.
Worst experience Stay Away! Saw a lease deal in their...
Worst experience Stay Away! Saw a lease deal in their site for $179 a month nothing down. They added a bunch of different fees and the total was working out to $4,300 down and monthly of $182. I repeatedly questioned how this is different from their site and if they could give me a detail breakdown of the costs, they refused to do so. I kept asking they finally showed me some level of detail not to level of transparency I would have liked and they had added additional random fees, paint protection fee etc. I told them to take it off they wouldnt, I also asked to see the finance manager and he would not come out of his office. Was a terrible experience, save your time and go to another Honda dealer! Ended up getting a car from Honda on Grand, better service there!
Drove 6 hours to purchase used vehicle, went based off of pricing info on cars.com. Filled out loan app, went in approved, test drove the car and loved it. DEaler tried to raise price $2000, placing in $4000 over highest fair market value. When shown the screen shot price advertised they would not honor the price. Unethical and dishonest way of doing business.
Great online buying experince
I found the car I wanted online and wanted it delivered to buy. Honda of Downtown made it happen it that very evening. Habeeb was not only really helpful (this was my first time buying a car on my own) he was also extremely personable and made the whole process fun. Docking a star because it took 2 days and 3 follow ups to get my copy of the paperwork.
I have my worst experience in this dealership, I have...
I have my worst experience in this dealership, I have lease twice from this dealer and about to do a third time. I have inquired ahead of time to bring in my car for appraisal and was talking to Diandre but unfortunately he was not around when we got there. Was interested on 21 CRV EX advertised at 259 monthly with 259 due at signing. When we start to discuss the terms salesman came out with hoopla that in order for the CRV to be at 259 monthly we have to put a 10k down and reminded me to read the disclaimer when it clearly say 259 monthly with 259 due at signing. Stay away from this dealership, they are not honest on their advertising. I did have a pleasant experienced with Lisa Pagan on my first deal and I think she was very transparent. the manager that approach us today was arrogant and no customer service skills. I will never deal with this dealership again, you don’t value a repeat customer.