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Auction Direct (Raleigh)

(1,946 reviews)
Visit Auction Direct (Raleigh)
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 8:00am–5:00am
Tuesday 9:00am–9:00pm 8:00am–5:00pm
Wednesday 9:00am–9:00pm 8:00am–5:00pm
Thursday 9:00am–9:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–8:00pm 9:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 11 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,946 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auction Direct (Raleigh) from DealerRater.

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Excellent Customer Service x

Jahiem Boyd was the epitome of excellence in customer service. He made the experience as simple as it could be, listened to all my questions and responded thoughtfully, explained plainly every step of the process, ensured my comfort in the vehicle, and ensured I was satisfied before I left the parking lot. He surveyed the vehicle, checking the cleanliness of the vehicle and even adjusted the seat for me. He gave me the best deal for my situation but if you could assure me that I could have a Jahiem Boyd experience each and every time I purchase a car then I would be completely satisfied.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your business and feedback is greatly appreciated Brice396. Auction Direct USA and JB are happy to serve you.

my experience

Bryan Holt helped me with my purchase took his time to find the right information and was very helpful in finding the right vehicle for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Was negative when I walked on..Was positive when I walked ou

Myou daughetto was in desperate need for a second car...We walked in auction direct expecting to walk back out disappointed..We met Antonio Brewer....Well we were working with someone else...Not sure what happened we were introduced to Antonio & the magic began...We didn't get the vehicle we wanting but we got the vehicle we needed....Could'nt be well my daughter was very happy with the choice...I was very impressed..Antonio was very professional..I can't wait until it's my turn. So if you are in need of a reliable vehicle, you I advise you to go service Antonio Brewer at Aution direct..You will not regret it..Thanks again Antonio.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My experience here was so awesome

I have given a 5 star rating to Auction Direct USA because I have never been taken care of in such grace at a car company. I usually feel rushed and unsatisfied. Everyone here was nice and friendly and also made sure that I was satisfied. I would definitely do business with this company again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your business and feedback is greatly appreciated Tyejour28. Auction Direct USA team is happy to serve you.

Willie Duncan mustang

Had the best experience buying car I have every had thanks to WD he went above and beyond thanks again for the fellowship may God bless you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your business and feedback is greatly appreciated Sammy and Jennifer. Auction Direct USA team is happy to serve you.

My first experience buying

Antonio made my first time buying a car a great experience. He went above and beyond to make sure I got into something that fit me and my needs. I highly recommend him as your go to person when buying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your business and feedback is greatly appreciated Mona. Auction Direct USA team is happy to serve you.

First Time Buyer at Auction Direct

My first time experience at Auction Direct was awesome. Mr.Antonio Brewer helped out tremendously and didn't pressure me into anything which was what I liked..I left there with a 2013 Honda Accord that I'm still enjoying to this day. I have recommended a lot of my friends and I will definitely be back in the future!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Awsome

Antonio made the entire process very easy, and excellent. The Customer service was awesome. I would defiantly recommend auction direct to my family and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your business and feedback is greatly appreciated. Our Auction Direct USA team is happy to serve you.

Best car buying experience ever!

Working with JB was the best car buying experience ever! Most knowledgeable and professional salesman I had ever did business with. Never once did I feel forced or pressured to purchase a car just because he wanted a sale. JB made sure that I drove off the lot with the car I wanted and would be satisfied with my decision I made in the morning. I would recommend him to all my friends in need of a new vehicle. As a matter of fact I have referred several of my friends and they all left just as happy as I did! Thank you,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your business and feedback is greatly appreciate Lewis Glaspie. We appreciate your referrals with family and friends.

Quick, Easy, Happy Day

It's been 12 years since I needed to shop for a car. I was actually dreading the whole process because of previous experiences. I actually went a month without a working car because I just didn't want to deal with it. I had heard about Auction Direct from a few friends and as I searched autotrader for cars, I noticed the AD cars were always priced better. I went into the dealership and in a matter of minutes I was driving a car that I had found through their online site. I had already secured a loan and the AD process worked seamlessly. The salesperson I dealt with was awesome. He was straightforward and honest about everything. The whole experience was quick and a pleasure. I think his name was Antonio or Anthony. Anyways I drove away in less than an hour in a car I love. Thanks Auction Direct!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your business and feedback is greatly appreciated Haxoba. The Auction Direct USA team is happy to serve you.