Reviews
Great and friendly service from the moment you walk in.
Great and friendly service from the moment you walk in. I have been going here for years and always have had a pleasant experience
Great and friendly service from the moment you walk in.
Great and friendly service from the moment you walk in. I have been going here for years and always have had a pleasant experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Appointment is easy to make and the service is good but a
Appointment is easy to make and the service is good but a little bit pricey.
Appointment is easy to make and the service is good but a
Appointment is easy to make and the service is good but a little bit pricey.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas Acura is THE best Acura dealership in Southern
Thomas Acura is THE best Acura dealership in Southern California. Honest and knowledgeable. They service all of the Acura's in our family. My last visit was a tire road hazard issue. Drove in unexpected. They fit me in and had me on my way in two hours. Road hazard warranty covered it. This dealership always has the solutions to any Acura issue from routine maintenance, warranty work and recalls. Friendly staff in sales, service writers and the mechanics. Can’t go wrong here.
Thomas Acura is THE best Acura dealership in Southern
Thomas Acura is THE best Acura dealership in Southern California. Honest and knowledgeable. They service all of the Acura's in our family. My last visit was a tire road hazard issue. Drove in unexpected. They fit me in and had me on my way in two hours. Road hazard warranty covered it. This dealership always has the solutions to any Acura issue from routine maintenance, warranty work and recalls. Friendly staff in sales, service writers and the mechanics. Can’t go wrong here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jordan was helpful in negotiating a deal quickly on a
Jordan was helpful in negotiating a deal quickly on a trade-in vehicle. Thank you for the quick turn-around. Dealership gets bonus points for the showroom condition Acura NSX in the lobby.
Jordan was helpful in negotiating a deal quickly on a
Jordan was helpful in negotiating a deal quickly on a trade-in vehicle. Thank you for the quick turn-around. Dealership gets bonus points for the showroom condition Acura NSX in the lobby.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I have a car service department review that was not very
I have a car service department review that was not very pleasant. I made an online appointment and showed up on time. The experience felt very upsale. The representative was trying to sell more services and then said a new motor for my sun roof was covered under my extended warranty. It was not and costed $1900! I do have a 100,000 warranty but he insisted I did not. I had my purchase contract but he said I had to call to dispute and get reimbursed. This is not good customer service in my view. I love Acura cars and service for the past 30 years but I’m so disappointed by this one experience.
I have a car service department review that was not very
I have a car service department review that was not very pleasant. I made an online appointment and showed up on time. The experience felt very upsale. The representative was trying to sell more services and then said a new motor for my sun roof was covered under my extended warranty. It was not and costed $1900! I do have a 100,000 warranty but he insisted I did not. I had my purchase contract but he said I had to call to dispute and get reimbursed. This is not good customer service in my view. I love Acura cars and service for the past 30 years but I’m so disappointed by this one experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I had a great experience.
I had a great experience. Everyone was kind and friendly. I would recommend them to anyone looking to purchase an Acura.
I had a great experience.
I had a great experience. Everyone was kind and friendly. I would recommend them to anyone looking to purchase an Acura.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome job as always.
Awesome job as always. My friend Alan was out that day but JC was there to take care of me. Also salute to Dave Rangel who has been taking care of my car since I have been involved with Thomas Acura(15 yrs or so?) Accommodating, Honest, Friendly and Efficient top to bottom. Keep up the great work.
Awesome job as always.
Awesome job as always. My friend Alan was out that day but JC was there to take care of me. Also salute to Dave Rangel who has been taking care of my car since I have been involved with Thomas Acura(15 yrs or so?) Accommodating, Honest, Friendly and Efficient top to bottom. Keep up the great work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service.
Great service. Clean and quiet waiting area with tables to get some work done. Highly recommended
Great service.
Great service. Clean and quiet waiting area with tables to get some work done. Highly recommended
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Another pleasant visit to Thomas Acura.
Another pleasant visit to Thomas Acura. Just had the 5k service performed on my ‘23 TLX. JC and the rest of the staff here are the best! Thank you for the outstanding service.
Another pleasant visit to Thomas Acura.
Another pleasant visit to Thomas Acura. Just had the 5k service performed on my ‘23 TLX. JC and the rest of the staff here are the best! Thank you for the outstanding service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good service center department!
Good service center department! will definitely be back for some services in near future very soon
Good service center department!
Good service center department! will definitely be back for some services in near future very soon
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase