Stevens Creek Subaru

Sales Manager Andreas raised his voice on me while challenged on a simple fact. His own staff told me that I could pay op to 2K in Credit Card and the... rest with Cash for down payment. But while finalizing my purchase, Andreas refused to take 2K in CC but just the cash. He insisted its their policy whereas I was told by his own associate otherwise. Instead of checking with his associate he raised his voice. That turned me off and I left immediately. I went to Fremont Premier Subaru the next day and made my purchase, using the same downpayment method. Andreas is not a polished sales manager, avoid him. There are way better options for you out there. BTW Fremont Premier Subaru not only matched the price, they gave a little more discount. Their courtesy and manner of treatment is way above these guys in Stevenscreek Subaru.

Our Impreza has 2 recalls pending. This dealer was happy to make an appointment 2 weeks in advance but when we took the car for the service there were... no parts. That is OK, but what is not OK is that we did not get any heads-up, so 2 people, 2 cars and a half-day wasted. A healthy disregard for the service customer seems to be the attitude at Stevens Creek Subaru. This was our 3rd service visit and last if we can find another dealer to do the recalls.

Efficient use of time, even on busy days, quality repairs, advisement of potential problems, very nice facility, great customer service.

The guys in service area are friendly and didn’t so wait long , they approach me what I need or the need to do .

The service team is very cool. The coffee, the ease in which to get the vehicle in for service and definitely the rental car.

My service advisor was very friendly and professional. I am always very pleased with the service at Stevens Creek Subaru.

Premium service, with top quality parts and done with speed. Great coffee machine too, much respect there :) Pleased to have my Subaru maintained by these... service professionals.

I finally managed to jump start my car as the battery had failed and couldn't hold charge... I need to get it replaced asap before the engine is switched... off. It was already late in the afternoon when I called subaru. I drove in and the bettery was replaced before I could finish my coffee. It was almost like a pit stop. Thank you subaru.

Fast, friendly service. Always a pleasure to come back but this was my first time getting service at Stevens Creek Subaru.

Overall process was smooth and fast. Wait area was clean and warm. Payment was at the advisor’s place instead of going to finance as it once was, more... convenient this way.