The guys do not return my money for cancelled maintenance plan which was cancelled half year ago. Probably they are just incompetent, but over time it looks like they have an intention to just steal the money. Around 20 calls and emails lead to nothing - their answer is "call later", "we will try", "we will call you back"(it never happens), "there is no one here" and so on. They say whatever but do not return the money. This is an expensive lesson for me to avoid doing any kind of business with people like that, and don't just trust an agreement.
Hi, we are so disappointed to learn of this situation you have described. Please reach out to us at (408) 984-2001 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Poor Customer Service
Sales Manager Andreas raised his voice on me while challenged on a simple fact. His own staff told me that I could pay op to 2K in Credit Card and the rest with Cash for down payment. But while finalizing my purchase, Andreas refused to take 2K in CC but just the cash. He insisted its their policy whereas I was told by his own associate otherwise. Instead of checking with his associate he raised his voice. That turned me off and I left immediately. I went to Fremont Premier Subaru the next day and made my purchase, using the same downpayment method. Andreas is not a polished sales manager, avoid him. There are way better options for you out there. BTW Fremont Premier Subaru not only matched the price, they gave a little more discount. Their courtesy and manner of treatment is way above these guys in Stevenscreek Subaru.
Mohammed, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (408) 984-2001 and we will do our best to make this better.
Impreza Recall Service
Our Impreza has 2 recalls pending. This dealer was happy to make an appointment 2 weeks in advance but when we took the car for the service there were no parts. That is OK, but what is not OK is that we did not get any heads-up, so 2 people, 2 cars and a half-day wasted. A healthy disregard for the service customer seems to be the attitude at Stevens Creek Subaru. This was our 3rd service visit and last if we can find another dealer to do the recalls.
Robert, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (408) 984-2001 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Pretty good .
The guys in service area are friendly and didn’t so wait long , they approach me what I need or the need to do .
The service team is very cool. The coffee, the ease in which to get the vehicle in for service and definitely the rental car.
Loree, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
My service advisor was very friendly and professional. I am always very pleased with the service at Stevens Creek Subaru.
speedy, and done with care and premium parts.
Premium service, with top quality parts and done with speed. Great coffee machine too, much respect there :) Pleased to have my Subaru maintained by these service professionals.
Alex, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!
Great, Timely Service.
I finally managed to jump start my car as the battery had failed and couldn't hold charge... I need to get it replaced asap before the engine is switched off. It was already late in the afternoon when I called subaru. I drove in and the bettery was replaced before I could finish my coffee. It was almost like a pit stop. Thank you subaru.
Sudhir, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Fast, friendly service. Always a pleasure to come back but this was my first time getting service at Stevens Creek Subaru.
Danette, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Stevens Creek Subaru as your first choice for service! Take care.
great customer service
By answering all of my questions made me feel at ease that my car was in good hands. They also took time to answer them, not just brush me off with can replies.
Phillip, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Brian Bakhtiari, 408-984-2001