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Reviews
I had a very disappointing experience during my recent
I had a very disappointing experience during my recent vehicle service. I dropped my vehicle off for servicing and arrived at the service center an hour after receiving the service completion message. Upon arrival, I was asked to wait for 5 minutes—but that wait extended to over an hour. Eventually, I realized that the staff member who had acknowledged me had already left for the day without letting me know of delay. I have contacted another employee to handle my case, and I came to the frustrating conclusion that I had waited for over an hour unnecessarily. This level of miscommunication and lack of responsibility is unacceptable and reflects poorly on your customer service standards.
I had a very disappointing experience during my recent
I had a very disappointing experience during my recent vehicle service. I dropped my vehicle off for servicing and arrived at the service center an hour after receiving the service completion message. Upon arrival, I was asked to wait for 5 minutes—but that wait extended to over an hour. Eventually, I realized that the staff member who had acknowledged me had already left for the day without letting me know of delay. I have contacted another employee to handle my case, and I came to the frustrating conclusion that I had waited for over an hour unnecessarily. This level of miscommunication and lack of responsibility is unacceptable and reflects poorly on your customer service standards.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We understand your frustration regarding the miscommunication and the delay during your recent vehicle service at Stevens Creek Subaru. Your feedback is important, and we truly appreciate you bringing this to our attention. We invite you to contact us directly so we can discuss this matter further. We value your input and hope to improve your experience in the future. Thank you again for your feedback.
Worked with Alelie Espiritu.
Worked with Alelie Espiritu. She was wonderful from start to finish. Helped me look for what I wanted and was very open and transparent. Wonderful. Great smile and pleasant to talk with. I left feeling good and still do. Thank you. To Alelie, William, and Bas. Thanks, Al
Worked with Alelie Espiritu.
Worked with Alelie Espiritu. She was wonderful from start to finish. Helped me look for what I wanted and was very open and transparent. Wonderful. Great smile and pleasant to talk with. I left feeling good and still do. Thank you. To Alelie, William, and Bas. Thanks, Al
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Al! We truly appreciate your kind words about Alelie and the positive experience you had at Stevens Creek Subaru. It's great to hear that she was able to assist you in finding exactly what you wanted while providing a pleasant atmosphere. We will certainly pass along your compliments to Alelie, William, and Bas. We look forward to welcoming you back next time!
Me and my whole Family had a Great Experience purchasing
Me and my whole Family had a Great Experience purchasing our First brand new car @ Steven's Creek Subaru.The whole Team was Amazing & of course,A special Shoutout to Alelie Espiritu who is working tirelessly to make our Buying Experience worth.Thank you Alelie,your the Best & special thanks to Mr Cruz.God bless
Me and my whole Family had a Great Experience purchasing
Me and my whole Family had a Great Experience purchasing our First brand new car @ Steven's Creek Subaru.The whole Team was Amazing & of course,A special Shoutout to Alelie Espiritu who is working tirelessly to make our Buying Experience worth.Thank you Alelie,your the Best & special thanks to Mr Cruz.God bless
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We’re thrilled to hear that you and your family had such a great experience purchasing your first brand new car at Stevens Creek Subaru. Alelie and the entire team strive to provide an amazing buying experience, and we’re glad you felt that. We appreciate your kind words and hope to see you again soon. Enjoy your new car!
Extremely friendly and helpful when it comes down to
Extremely friendly and helpful when it comes down to customer service. Thank You very much
Extremely friendly and helpful when it comes down to
Extremely friendly and helpful when it comes down to customer service. Thank You very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you found our team at Stevens Creek Subaru to be extremely friendly and helpful. Your satisfaction means a lot to us. We look forward to assisting you again in the future!
Professional employees good customer service past
Professional employees good customer service past service. The service Department 2 thumbs up great job.
Professional employees good customer service past
Professional employees good customer service past service. The service Department 2 thumbs up great job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words about our professional employees and customer service at Stevens Creek Subaru. It's great to hear that you had a positive experience with our service department. We're looking forward to seeing you again!
I’m absolutely thrilled with my new car!
I’m absolutely thrilled with my new car! The entire experience at your dealership was top-notch—excellent service, knowledgeable staff, and a smooth process from start to finish. Thank you for making this such a great experience!
I’m absolutely thrilled with my new car!
I’m absolutely thrilled with my new car! The entire experience at your dealership was top-notch—excellent service, knowledgeable staff, and a smooth process from start to finish. Thank you for making this such a great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that you had a top-notch experience at Stevens Creek Subaru and that you're happy with your new car. Our team strives to provide excellent service, and your feedback truly means a lot to us. We look forward to assisting you again in the future!
I had a great experience at Stevens Creek Subaru, thanks
I had a great experience at Stevens Creek Subaru, thanks to Paul! He was friendly, knowledgeable, and made the whole process easy. I'd definitely recommend him to anyone looking for a new car.
I had a great experience at Stevens Creek Subaru, thanks
I had a great experience at Stevens Creek Subaru, thanks to Paul! He was friendly, knowledgeable, and made the whole process easy. I'd definitely recommend him to anyone looking for a new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Stevens Creek Subaru and that Paul was able to assist you. His friendly and knowledgeable approach makes all the difference. We appreciate your recommendation and look forward to seeing you again for your next car purchase!
All employees are very welcoming,attentive &professional.
All employees are very welcoming,attentive &professional. Made my purchase enjoyable &non- stress. Answered everything I needed and more. Very knowledgeable staffs&managers .
All employees are very welcoming,attentive &professional.
All employees are very welcoming,attentive &professional. Made my purchase enjoyable &non- stress. Answered everything I needed and more. Very knowledgeable staffs&managers .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that our team at Stevens Creek Subaru made your purchase enjoyable and stress-free. It's great to know that you found our staff and managers to be welcoming and knowledgeable. We appreciate your feedback and look forward to assisting you again in the future!
The procedure was very smooth.
The procedure was very smooth. There were a few errors in the paperwork, but they were quickly resolved and we had no problems. I am very satisfied.
The procedure was very smooth.
The procedure was very smooth. There were a few errors in the paperwork, but they were quickly resolved and we had no problems. I am very satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We're delighted to hear that your experience at Stevens Creek Subaru was smooth and that any paperwork issues were resolved quickly. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts. We look forward to assisting you again in the future!
Fixing moonroof on my 2023 Outback moonroof.
There was an issue with my 2023 Outback moonroof. I took it to Steven Subaru dealer. The stuff were very professional. They gave a loaner car while I was waiting for my car to be fixed. I was very happy with customer service.
Fixing moonroof on my 2023 Outback moonroof.
There was an issue with my 2023 Outback moonroof. I took it to Steven Subaru dealer. The stuff were very professional. They gave a loaner car while I was waiting for my car to be fixed. I was very happy with customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Al, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care!