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Jeremy Franklin Automotive

(1,422 reviews)
Visit Jeremy Franklin Automotive
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,422 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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Outlander Sport

Great experience! TJ Clark was my first contact with the dealership and was very professional and friendly! They helped get me into the exact car I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

I went into Jeremy Franklin the other day wanting to purchase a car. I was very nervous about shopping for a car because I didn't want to make a mistake and upsold to something I didnt want. Sam greated me right when I walked in and took the time to get to know my likes and dislikes in cars and what I did for a living. I work in sales and it was great to feel like my interests were put first instead of hearing bs an sales speachs (which you expect walking into a dealership). I ended up buying a Brand New Outlander Sport, and I am in love. Thank you Sam for everything, and thank you, to the whole team. Joseph, and Josh did the financial part and I thank you so much for everything. I would recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Another satisfied customer

Deron Tatum was a very good listener & attentive to my needs & wants. He found the perfect car & made the process easy going & fast. He turned a "just looking" process into a sale. Overall he was awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing experience

Jesse was amazing to work with. He made the process fast and painless. Truly appreciate it his time and effort. I will return to him for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2016 Outlander

Positive environment. Jesse went above and beyond our expectations. Very helpful, courteous and went out of his way to get us in the vehicle we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

amazing experience

I was well taken care of. My father referred me. TJ made sure i understood everything. I didn't feel overwhelmed. Even the other reps that walked by were very courteous. Job well done. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

another satisfied customer

I have bought several vehicles from Deon over the years and he has always been wonderful and helpful. When ever I need another car he will be the first person I will call

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

AWESOME

Definition of a Good quality dealership. Awesome customer service!! Bought a 2013 charger!.Had a great time there and INLOVE with my car Jacobsen Laumoli

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The Perfect Car dealership has been discovered!!

Car buying has FINALLY been revolutionized, well, at one dealership Like NONE other that is. My experience with this "family" I've just recently purchased a vehicle from has me feeling as though I've made a discovery of the "MODEL" in which all dealerships both big, and small should almost be required to emulate and an apprenticeship of "X" amount of time made mandatory for all getting into or existing in the industry. This is a free country so regardless of the positive effect this would have in changing the entire culture and put to bed decades worth of negative info and all around perception of the car business both new and pre-owned divisions, This will never be made mandatory. Good news is I've uncovered the "holy grail" of car dealerships and am now sharing for all to finally enjoy the car buying experience. Jeremy Franklin Mitsubishi is impossible to articulate in words what not only makes this the most professional, courteous, honest, knowledgeable and comfortable place to buy EXACTLY the car u want, but the intangibles u HAVE TO SEE TO BELIEVE are absolutely indescribable and put them in a class never thought attainable for an industry whose suffered negative publicity going back decades. I could literally write for hrs attempting to describe what sets them apart and the incredible gap that exists between them and whoever is #2 but u really just need to b here to experience the atmosphere that is ABSOLUTELY one of a kind and feels as though ur buying a car from ur best friend with sincerity and care as u relax with you're new "friends and family". Sincerely, James "Dawayne " Barnett

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

everything was AWESOME

This was an excellent experience and detailed process. The employees and everyone throughout the dealership was professional and patient . The process was smoothed and allowed my husband and I to go through and decide if this was really what we wanted . I would recommend Mitsubishi to any one. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.