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Jeremy Franklin Automotive

(1,425 reviews)
Visit Jeremy Franklin Automotive
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 14 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 230-5271 (877) 230-5271
Used (888) 853-4858 (888) 853-4858
Service (888) 330-4468 (888) 330-4468

Reviews

(1,425 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeremy Franklin Automotive from DealerRater.

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LIARS AND CROOKS

I signed up with Crazy 88 and Jeremy FRANKLIN salesmen started blowing up my ? everyday stating they can Guarantee me approval due to my credit. Before i wasted my time and theirs I advised them of this. They put me in a 2015 Mit. Mirage for 2 weeks then wanted they car back. I think they wanted the Rebate off the ??. I lost ?? buying Insurance etc. Thank you for pulling me out if debt. i am going to buy a cash ??. Fake, Liars. Come get the car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

November 12, 2015 Janice Wesley Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. We here at Jeremy Franklin Mitsubishi always appreciate feedback from our valued customers. Thank you for taking the time to create a review for your experience. We strive to provide every customer 100%, regardless of their previous credit situation. It is unfortunate when you have challenging credit, such as garnishments, charge offs and repossessions to overcome. However, we did give 100%. Under your circumstance, we exhausted all revenues in assisting you. We are truly sorry you have to return the vehicle and for any inconveniences. We did appreciate the opportunity and wish you the best. Sincerely, Hector Espinosa General Manager

MutherJ

Was very patient, and helped me get my payments where I wanted them to be, excellent he deserves a raise, worth his weight as a car dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Another satisfied customer

Who was Deon on my vehicle purchase you got me a vehicle that I really enjoyed that I can afford and I will continue to buy my vehicles from Deon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

BKaye

Everyone made me feel very welcome. I've grinned from ear to ear and cried happiness. The entire experience was fantastic. Neda was awesome and put me in the exact car I wanted. Can't get better than that!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

ABSOLUTELY AWESOME

Jesse was VERY helpful and positive through the whole experience. When our faith would falter, Jesse held it for all of us. He went above and beyond his call of duty to get us in a car. We had always been denied at dealerships....not here. They helped us realize a life long dream.....to own a brand new car!!!! You cant ask for anyone better!!??

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

TheLoves

Nehda was very knowledgeable on vehicles . Her presentation , demonstratiom and overall just very awesome to Ron and myself . Very pleasant . We would definitely recommend Jeremy Franklin Mitsubishi to whoever needed a vehicle . Linda Love

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Winsteads

Came in for free car giveaway. Nehda found us a brand new car with offer we could not pass up. She's amazing if you want a fun, friendly car buying experience see Nehda...She was great!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New England patriot's fan

Nehda tooyserkani just MIT be the best xxxx saleswomen in the world She gave myself and my women everything we needed with a smile and now we have a brand new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

THE BEST IN KCMO

I had the best Salesman TC CLARK. Thank you TC for showing me the up and down radio button on the steering wheel...lol. This is the only dealership that helped me when all else failed...Love you guys!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

November 12, 2015 Janice Wesley Responded Privately on 11.12.15 @ 4:46 P.M. Dealer Rater Our Dealership participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. We here at Jeremy Franklin Mitsubishi always appreciate feedback from our valued customers. Thank you for taking the time to create a review for your experience. We strive to provide every customer 100%, regardless of their previous credit situation. It is unfortunate when you have challenging credit, such as garnishments, charge offs and repossessions to overcome. However, we did give 100%. Under your circumstance, we exhausted all revenues in assisting you. We are truly sorry you have to return the vehicle and for any inconveniences. We did appreciate the opportunity and wish you the best. Sincerely, Hector Espinosa General Manager

Consumer response

After TJ Clark had me write this review he called me to bring the car back after I had it for 2 weeks. I brought all my paperwork in the got the Rebate 💰 of $1250.00. They were aware of my credit 24hrs in advance before i picked up the 🚗. Now KANSAS CITY lets see what they are gonna respond back with. They are some lying, no good CROOKS. I was told by a former employee NOT to even DEAL with them, but I didn't listen. KC DON'T DEAL HERE!!! M.O.N.E.Y is what they are after and will do or say anything to get it, they are Trained.

Consumer response

After TJ Clark had me write this review he called me to bring the car back after I had it for 2 weeks. I brought all my paperwork in the got the Rebate 💰 of $1250.00. They were aware of my credit 24hrs in advance before i picked up the 🚗. Now KANSAS CITY lets see what they are gonna respond back with. They are some lying, no good CROOKS. I was told by a former employee NOT to even DEAL with them, but I didn't listen. KC DON'T DEAL HERE!!! M.O.N.E.Y is what they are after and will do or say anything to get it, they are Trained.

Consumer response

After TJ Clark had me write this review he called me to bring the car back after I had it for 2 weeks. I brought all my paperwork in THEY GOT the Rebate 💰 of $1250.00. They were aware of my credit 24hrs in advance before i picked up the 🚗. Now KANSAS CITY lets see what they are gonna respond back with. They are some lying, no good CROOKS. I was told by a former employee NOT to even DEAL with them, but I didn't listen. KC DON'T DEAL HERE!!! M.O.N.E.Y is what they are after and will do or say anything to get it, they are Trained.

Consumer response

After TJ Clark had me write this review he called me to bring the car back after I had it for 2 weeks. I brought all my paperwork in THEY GOT the Rebate 💰 of $1250.00. They were aware of my credit 24hrs in advance before i picked up the 🚗. Now KANSAS CITY lets see what they are gonna respond back with. They are some lying, no good CROOKS. I was told by a former employee NOT to even DEAL with them, but I didn't listen. KC DON'T DEAL HERE!!! M.O.N.E.Y is what they are after and will do or say anything to get it, they are Trained.

Consumer response

This was before they made a Fool outta me and i feel sorry for the rest of you that deal with them

My baby girls first car

We came to the dealership to view one care and left a fabulous car that was much newer and nicer thanks to Ms. Nehda!! She was absolutely wonderdful and very knowledgeable to insure that my baby drive off with not just nice car in looks but sound, "SAFE" and economical for us all!! THANK YOU SO MUCH MS. NEHDA!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.