Buerkle Acura

4.7
(1,071 reviews)
Visit Buerkle Acura
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–5:30pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2018 state dealer award View 10 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (763) 447-3253 (763) 447-3253
Used (763) 447-3245 (763) 447-3245
Service (763) 515-9044 (763) 515-9044

Inventory

See all 200 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2021.
Buerkle Acura is a family owned dealership that has been serving the Minneapolis area since 1986. We are an exclusive Acura dealership. Our mission is to provide an exceptional experience for our guests by adhering to strict standards of integrity and transparency in all of our business dealings.

Service center

Phone number (763) 515-9044

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–5:30pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

4.7
(1,071 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Bought my 7th Acura.

Bought my 7th Acura. Easy sales process every time. Will beat any price. Good value for my trade.

5.0

Bought my 7th Acura.

Bought my 7th Acura. Easy sales process every time. Will beat any price. Good value for my trade.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Wes from this dealership is the best.

Wes from this dealership is the best. Easy,simple,great communication. I was out of state and he made it very easy to understand what was going on and always kept me updated. He talked me through everything and did everything very quickly.

5.0

Wes from this dealership is the best.

Wes from this dealership is the best. Easy,simple,great communication. I was out of state and he made it very easy to understand what was going on and always kept me updated. He talked me through everything and did everything very quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

The Buerkle Acura Brooklyn Park family dealership,

The Buerkle Acura Brooklyn Park family dealership, service center and its entire staff with the exception of 1 person I’ve interacted with are dishonest, money hungry, aggressive, lack clarity and actual accountability when selling a used vehicle. I purchased a used 2017 Honda Fit from Mark Schiller in January. After purchasing noticed significant body damage, the battery wasn’t properly connected, and the wipers were extremely old. The body damage was never disclosed to me and when I asked about it, I was yelled at and argued with by Brian Peterson. Michael Murphy defended his dishonest staff, lied again about an interaction I had with Chue Vang in the service center, and offered no answers or help to my questions or frustrations. Please see photos. I have recorded audio of Brian Peterson arguing with me and apparently from other reviews, he has a history of arguing with customers. Michael Murphy clearly only cares about commission and profit for his own employees and the dealership, he has no regard to new car buyers of color.

1.0

The Buerkle Acura Brooklyn Park family dealership,

The Buerkle Acura Brooklyn Park family dealership, service center and its entire staff with the exception of 1 person I’ve interacted with are dishonest, money hungry, aggressive, lack clarity and actual accountability when selling a used vehicle. I purchased a used 2017 Honda Fit from Mark Schiller in January. After purchasing noticed significant body damage, the battery wasn’t properly connected, and the wipers were extremely old. The body damage was never disclosed to me and when I asked about it, I was yelled at and argued with by Brian Peterson. Michael Murphy defended his dishonest staff, lied again about an interaction I had with Chue Vang in the service center, and offered no answers or help to my questions or frustrations. Please see photos. I have recorded audio of Brian Peterson arguing with me and apparently from other reviews, he has a history of arguing with customers. Michael Murphy clearly only cares about commission and profit for his own employees and the dealership, he has no regard to new car buyers of color.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It is our goal to provide the highest levels of service to every customer regardless of what product or service we are providing. It is obvious from your email correspondence, our phone conversation and your numerous online reviews that we did not meet your expectations and for that we sincerely apologize. A purchase experience should not be this way. Our goal from the beginning is for you to have a vehicle that you truly enjoy every time you walk out and drive it and at this point I do not believe that can be achieved with the 2017 Honda Fit that was purchased from us. I think the best solution would be for you to return the vehicle for a full refund. This suggestion hopefully can bring this situation to a close as it has been clearly upsetting to you. The process would take about fifteen minutes. If you do not wish to return to our place of business that is understandable. We can mail the needed paperwork for you to sign and send back and have the vehicle picked up if that would make it easier.

Consumer response

I am hoping for some honest answers to the questions I have posed above, as I have yet to receive that from your team and dealership. I have restated them again for ease. Michael Murphy made it clear that he had no interest in trying to do honest business with a brand new customer after our phone conversation March 5, 2024. Mary and Dave Buerkle, are you in support of these unethical business tactics? Is it typical for your salespeople to threaten people that they will be calling another customer during a potential sale? Is it typical for them to get frustrated when a potential customer is asking questions about a major purchase they are about to make? Was the car looked over thoroughly in the first place? Body damage, battery connection, wiper blades show to me the car was not looked over properly. Do you have written record/documentation that the car was looked at and went through oil change/filter change/etc before the sale of the car? If so, I would like to see it. Please highlight to me, in writing, how any kind of further repairs to the car that was just sold to me by your dealership isn’t covered by any kind of warranty? Who is telling the truth at your dealership between Michael Murphy and Chue Vang in regards to giving me a business card for Collision Center Golden Valley?

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5.0

Excellent customer service.

Excellent customer service. Provided detailed explanation of charges and answered all my questions. Recooked dealership without hesitation.

5.0

Excellent customer service.

Excellent customer service. Provided detailed explanation of charges and answered all my questions. Recooked dealership without hesitation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

I want to recognize Terry Rehm and Buerkle Acura for

I want to recognize Terry Rehm and Buerkle Acura for their incredible customer service. We had an issue with our MDX while we were out of town and Terry made sure that everything was addressed when we returned. I highly recommend Buerkle Acura and Terry and his team.

5.0

I want to recognize Terry Rehm and Buerkle Acura for

I want to recognize Terry Rehm and Buerkle Acura for their incredible customer service. We had an issue with our MDX while we were out of town and Terry made sure that everything was addressed when we returned. I highly recommend Buerkle Acura and Terry and his team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Wonderful dealership with great inventory.

Wonderful dealership with great inventory. Mark Schiller was so kind, patient and helpful. It was a great car buying experience.

5.0

Wonderful dealership with great inventory.

Wonderful dealership with great inventory. Mark Schiller was so kind, patient and helpful. It was a great car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

My wife and I purchased a 2023 RDX from Buerkle Acura.

My wife and I purchased a 2023 RDX from Buerkle Acura. Our sales consultant Sandy Nobbe was extremely accommodating and knowledgeable about the Acura line. She spend a tremendous amount of time with us on the vehicle's features and their function. Sandy is a first class sales consultant. The business manager, Kameron Krumrey presented several financial options. He was extremely to questions and any of our concerns. We would highly recommend Buerkle Acura to any of our friends and family.

5.0

My wife and I purchased a 2023 RDX from Buerkle Acura.

My wife and I purchased a 2023 RDX from Buerkle Acura. Our sales consultant Sandy Nobbe was extremely accommodating and knowledgeable about the Acura line. She spend a tremendous amount of time with us on the vehicle's features and their function. Sandy is a first class sales consultant. The business manager, Kameron Krumrey presented several financial options. He was extremely to questions and any of our concerns. We would highly recommend Buerkle Acura to any of our friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

The service was very successful and the customer service

The service was very successful and the customer service was very good and friendly . He is very helpful and very nice to work with .

5.0

The service was very successful and the customer service

The service was very successful and the customer service was very good and friendly . He is very helpful and very nice to work with .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Had a wonderful experience with Tyler Koens at Buerkle

Had a wonderful experience with Tyler Koens at Buerkle Acura. It was my first time buying a new car from a dealership and he made the whole thing very smooth. Wasn't too aggressive or pushy like some dealers can get. I told him exactly what model, trim, and color combo I wanted and held out until it arrived. We had been communicating for a while before the transaction took place. He asked me if the one I'm looking for came along, would it be okay to contact me if I was still interested. I said yes. And not too long after, I received a text from Tyler letting me know they had the exact car I wanted. I had no reason to say no. I am very happy with my purchase and would highly recommend him.

5.0

Had a wonderful experience with Tyler Koens at Buerkle

Had a wonderful experience with Tyler Koens at Buerkle Acura. It was my first time buying a new car from a dealership and he made the whole thing very smooth. Wasn't too aggressive or pushy like some dealers can get. I told him exactly what model, trim, and color combo I wanted and held out until it arrived. We had been communicating for a while before the transaction took place. He asked me if the one I'm looking for came along, would it be okay to contact me if I was still interested. I said yes. And not too long after, I received a text from Tyler letting me know they had the exact car I wanted. I had no reason to say no. I am very happy with my purchase and would highly recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Great dealership with exceptional customer service.

Great dealership with exceptional customer service. Communication is great. It was a pleasure to work with Matt and Kameron. Highly recommend

5.0

Great dealership with exceptional customer service.

Great dealership with exceptional customer service. Communication is great. It was a pleasure to work with Matt and Kameron. Highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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