Lexus of Louisville

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4.8
(782 reviews)
Visit Lexus of Louisville
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–7:00pm
Tuesday 7:00am–6:00pm 9:00am–7:00pm
Wednesday 7:00am–6:00pm 9:00am–7:00pm
Thursday 7:00am–6:00pm 9:00am–7:00pm
Friday 7:00am–6:00pm 9:00am–6:00pm
Saturday 7:30am–4:00pm 9:00am–6:00pm
Sunday Closed 12:00pm–4:00pm
New (877) 252-2846 (877) 252-2846
Used (877) 251-4298 (877) 251-4298
Service (877) 335-5077 (877) 335-5077

Inventory

See all 88 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2004.
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus to have your vehicle serviced or to arrange to finance we are committed to providing a Lexus experience that keeps you coming back.
Experience Amazing

Service center

Phone number (877) 335-5077

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

4.8
(782 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Louisville from DealerRater.

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5.0

Service is great and quick.

Service is great and quick. Very prompt in and out! Service techs very helpful in keeping us updated on progress of service.

5.0

Efficient friendly staff provided a comprehensive update

Efficient friendly staff provided a comprehensive update on the condition of the various systems of my vehicle and performed requested services in a reasonable amount of time. Waiting area is second to none, providing multiple options for comfortable seating and use of electronic devices.

5.0

Very reliable service center.

Very reliable service center. Quality work and only place I trust for major repairs for my Lexus

5.0

Outstanding dealership because they have the best staff:

Outstanding dealership because they have the best staff: courteous, friendly, knowledgeable, patient and overall excellent! This is my third Lexus and I could not be happier with this dealership and their staff.

5.0

Always a great experience and service.

Always a great experience and service. I never worry about my RX 350 being serviced properly. I’ve used Lexus of Louisville for many years. Very happy.

5.0

This is the most accommodating dealership I have ever

This is the most accommodating dealership I have ever done business with. Looking forward to future service.

1.0

I contacted this dealership on 10/17/22 when my husband

I contacted this dealership on 10/17/22 when my husband and I found a used Kia Sorento for sale online. This vehicle had an immaculate, very detailed, one owner CarFax, low miles and was listed at a great price. It was going to be a perfect fit for our growing family. I inquired about a test drive, when I was told it was in maintenance and would not be available to be driven until Friday 10/21/22. I went ahead and made an appointment with the salesman (Tom) for Friday afternoon. We made arrangements to leave work early and had childcare lined up so we could meet at the car lot. Fast forward to Friday. I received a text from Tom that the car had sold on Thursday night and was no longer available! When I reminded him what he said, he replied with, "That's what I was told as well. I am sorry too. I would have really liked to earn your business. I guess it was sold while it was coming out of service." First off, if it was coming out of service early, why was I not notified? Second, why did he automatically sever the opportunity of earning my business? In my opinion, he could have offered to make things right and organize another vehicle on the lot for me to drive instead. He did not seem very eager to sell a vehicle to us at all. I had not felt that deep gut feeling of disappointment in a long time and it put a terrible taste in my mouth about car buying.

Dealer response

Hello Mrs. Drake, I am so sorry to hear about your experience here at Lexus of Louisville. I took the time to look at the history of the Kia you were interested in and did notice that the car did sell before it was out of our service department and before the customer saw the car in person. Unfortunately we had no idea that this would happen and I assure you that we are happy to help find you a car that will fit your growing family's needs. If we can assist you in any way at all please let me know. I am happy to help. Simom

1.0

SCAM DEALERSHIP

Lexus of Louisville is an unprofessional and disgusting dealership. We were trying to purchase this LX600 on 10/11/2022, they sent us the buyers order and I sent them the wire amount of $163,608.39 on 10/13/2022, they never tell me the car is demo and it has 3200 miles on it, on the buyer’s order and purchase agreement it all says 0 miles, we thought they are brand new car with less than 10 miles on it. Salesman just sent me the picture of the car exterior and interior and want me to figure out it has miles myself, I guess? However, it was Thursday, and they supposed to send me the contract the second day. The salesperson says they are busy going to send it out on Saturday, then pushed to Monday. On Monday, the finance manager Jerry called me and brings up something about I can't sell this car after I buys it, xxxxxxxxx like this, and tells me they were going to put a lien on the title for 6 months. They never mentioned anything about the lien before Monday. I called my credit union and decided to cancel the deal because it doesn't make sense to me. Salesperson said sorry and he says that was his fault that never tell me that they would put lien on the title. They wired me the money back on 10/20/2022 with $163,558.93 which short $50, I asked why, on 10/22/2022, I called the salesman again he starts to push everything on me and tell me the $50 is fees which is xxxxxxxx, I wired 163,608.93 and that is how much you should wire back, then he tells me that it is my responsibility that I didn't see the lien charge on the buyers order. I need someone give me a satisfying answer!

1.0

Lexus of Louisville is an unprofessional and disgusting

Lexus of Louisville is an unprofessional and disgusting dealership. We were trying to purchase this LX600 on 10/11/2022, they sent us the buyers order and I sent them the wire amount of $163,608.39 on 10/13/2022, they never tell me the car is demo and it has 3200 miles on it, on the buyer’s order and purchase agreement it all says 0 miles, we thought they are brand new car with less than 10 miles on it. Salesman just sent me the picture of the car exterior and interior and want me to figure out it has miles myself, I guess? However, it was Thursday, and they supposed to send me the contract the second day. The salesperson says they are busy going to send it out on Saturday, then pushed to Monday. On Monday, the finance manager Jerry called me and brings up something about I can't sell this car after I buys it, xxxxxxxxx like this, and tells me they were going to put a lien on the title for 6 months. They never mentioned anything about the lien before Monday. I called my credit union and decided to cancel the deal because it doesn't make sense to me. Salesperson said sorry and he says that was his fault that never tell me that they would put lien on the title. They wired me the money back on 10/20/2022 with $163,558.93 which short $50, I asked why, on 10/22/2022, I called the salesman again he starts to push everything on me and tell me the $50 is fees which is xxxxxxxx, I wired 163,608.93 and that is how much you should wire back, then he tells me that it is my responsibility that I didn't see the lien charge on the buyers order. I need someone give me a satisfying answer!

5.0

Cameron was helpful, knowledgeable and much above the

Cameron was helpful, knowledgeable and much above the normal service tech. Keeps me at the dealership

See all 782 reviews