Lexus of Louisville

Normally, I'd rather have a root canal than deal with a car dealer. But I found, if not the car of my dreams, the one that fit my needs at Lexus of Louisville.....a 2012 Jetta Sportwagen. This transaction turned out to be way less painful than dental work. It was quick and easy. Salesman Bill and sales manager Simon were both pros. I never even got a hint of something shady that I always feel at dealerships. I honestly feel like I got a good deal. I usually feel like I got suckered. BTW: Bill texted me that the car threw a code and said they would take it to a VW dealer to get fixed if I wished. (under powertrain warranty) To me that is stand up service. I don't buy a lot of cars...tend to drive till they fall apart, but would not hesitate to go back to this dealer. Highly recommend. Oh....props to the fellow who processed the paperwork, but I'm sorry I didn't catch his name. Very nice guy. This is not a car review, but I love it. Way better than I hoped. It was in near showroom shape. One tiny door ding....and that's it. Not another mark or scratch. So looks like they offer top shelf used vehicles.

My overall experience was absolutely FABULOUS! Bill Maetschke was awesome. He was very patient with me and made sure my questions were answered completely. Matt and Kevin were also amazing. I truly love Lexus vehicles and to add I simply love the customer service that I experienced at Lexus of Louisville from the beginning of selecting the car that was just right for me to the end of the purchasing process. Top of the line all the way around.

Worked with them to find a used car and ended up buying one that exceeded my expectations. This is my first Lexus with the hope for a long relationship