Lexus of Louisville

Horrible and horrible!!! First started with sales lying to me about down payment to put down on new car and said it couldn’t be done, but went to another... Lexus dealership that same day and put 7000 less down and interested rate went from 5.8 to a 5.1 from the same financial institution that supposedly said they couldn’t do anything!!!! Next is don’t any of you trust your car with there service department as they have no reguards to how they take care of your car by putting it up on the car racks and lifting it up.. Had my 1 month 3 week 52000 vehicle damage on both sides of the side skirts and underneath due to there carelessness!! Apparently according to the service advisor this had been recently a problem!!! Really Lexus?? Suppose to be higher standard.. If you still take your car there, make sure u get it back and look all 4 corners of the underneath of your vehicle, cause more and likely you will see damage on the lower moldings due to improper placement of the lift racks being placed under the car!! Never again

Fritz Bauer made the buying process very easy. He was honest and found the right car at the right price. Ask for him for very best car buying experience

have purchased many cars but this was the best experience that I have had. . The entire transaction was online. Since I could not come to Louisville they... drove the car to Owensboro, brought the paperwork and it was all completed in 20 minutes. They gave me the price I wanted and did everything they could to ensure I had a good experience. They are even going to come back to Owensboro to add the accessories that I wanted that had to be ordered. The car of course is such a great car. Thank you Brian Bean.

Fritz Bauer best salesman ever! Professional, kind, and enjoyable to work with! Highly recommend him! Go see Fritz at Lexus of Louisville! Austin great... set up guy!

I have worked with Fritz Bauer on the lease of two vehicles. His kind attention to our questions was aboveboard. He was very professional and timely in... his responses. John Dean has been my service advisor and has also been extremely professional and helpful to me in maintaining my cars.

Thought I was bringing my 16 year old car in for repairs and ended up buying a 2015 450h . The process could not have been easier or more pleasant. Fritz... Bauer did a great job in showing us what we asked for and then in answering all our questions. Thank you Fritz and Lexus.

Bryan was very professional, knowledgeable and personable. Bryan assisted me with my purchase to insure that I got the options that I wanted in my new... car. I would recommend Bryan for any purchase and plan on Bryan for my future purchases.

Bryan was super from speaking on the phone to spending time with him at the dealership! Very nice, down to earth and so friendly! Couldn’t have asked... for a better person to work with my car selection.

This was my first experience with Lexus of Louisville but will not be my last! Bryan was awesome throughout the entire experience. No high pressure just... an honest and easy going guy. I purchased a used vehicle that had some pretty significant curb rash on the wheels. Bryan did not hesitate to have the service department refinish the wheels. They did an amazing job and the wheels look brand new! He didn’t have to do that, just the kind of guy he is. I will definitely be doing my business with him in the future. I couldn’t be more pleased.

Fritz was very knowledgeable and friendly during the sales process. We have never had a Lexus in the past but feel confident in the product we’re getting.