King Windward Nissan

The worst service I?ve ever had since 2015 when I bought my first car there I don?t know what the xxxx happened to the servers when it comes to getting another car I will never ever send anybody there. I will tell people not to go there. It sucks. I got two lemons and they won?t do anything about it under the guys up as is you pay everything else and we don?t pay a xxxx thing now get out the xxxx out of the door

Told my salesman Joe that my goal was to have them write me a check after I buy a new truck from them. He said okay skeptically but then I told him I have a 2025 ram rebel level 2 with the title in hand. Long story short I got a 2026 Nissan frontier and got wrote a check for trading in my Ram. Yes it?s a downgrade in truck but it?s what we need at the moment. Joe was on it every step of the way. He had everything ready and the process was streamlined. Mahalo Joe and Windward Nissan!

We have bought a lot of card and King Windward Nissan was one of our best experiences ever buying a car.

Sales and management team were great! They know how to work with customers and make their experience the best possible. Thank You, Wally!

Thomas Kondo was my sales representative. I was very impressed by his knowledge, professionalism and courteous mannerisms. I appreciate his patience with my indecisions and because of this I was able to finally decide. I will be sharing my experience with Thomas widely. Thank you Windward Nissan!

I bought a 2014 Nissan Sentra from King Windward Nissan on June 3, 2026. I needed a new car because someone crashed into my parked car overnight and totaled my car. I worked with Jessica and Lisa throughout the process. During the test drive I heard a creaking sound when turning the steering wheel so I asked what was making that sound; Jessica said she would have the mechanic check it out. Previously to the test drive they did not perform a safety inspection or full inspection on the car. I then had to wait several hours for them to do the safety inspection. Before they finished the safety inspection they kept pressuring me into signing documents to purchase the vehicle. They wanted me to buy a vehicle before the results of the safety inspection came back. The mechanics then said there was no issues and the car passed the safety inspection. I had to ask again about the creaking sound and had to wait even longer because they didn't even look at that issue. They said the creaking sound was the struts so they need to be replaced and there was nothing else wrong with the vehicle. I asked to look at the car again and noticed the front tires were extremely bald and would need to be replaced very soon. Lisa said she would replace the two front tires but will not replace the bad struts. They all kept saying this is a very good reliable vehicle that will last a long time. This whole process was over 9 hours. Jessica ensured that they are selling me a good vehicle and if I ever have problems I can come back and they will take care of me, especially since this was my first time buying a car. The very next day the check engine light came on. I immediately contacted Jessica and she said no problem just bring the car back to the shop and they will get it fixed. When I brought the car back they said they were too busy to fix it. I asked if it was safe to continue to drive. The mechanic then said he would look at it to see the severity of the issue. He told me it is okay to drive but he will call me to set up an appointment to get it fixed and took my number. I never received a phone call from the mechanic. I also was told in writing that once my tires and registration documents arrived at the dealership they would call me to set up an appointment to finish the safety inspection. I never received a phone call. Over a month later I reached out to Jessica asking about the service appointment for the check engine light, registration, tires, and safety inspection. She instructed me to email their service center. I sent an email on July 17th to Emily in the service center and it took 5 days for her to respond with an appointment time. I also was told that my tires and documents had been shipped in a while ago and they were waiting for me to call. Again, I was told in writing that the dealership would call me when the tires and documents arrived. I was also told they are not going to pay for the diagnostic fee for the check engine light even though it came on the day after I purchased the vehicle. I was promised car washes every time I came in for service and did not get a car wash when I came in to get my tires and safety inspection completed yesterday. The paperwork I received yesterday said the registration expires in 7 days when during the sale Jessica told me they were taking care of that and I wouldn't have to renew it for a year. Due to the dealership not calling me when my tires and registration came in and the delay in their response to give me an appointment time that left me very little time to renew my registration. There were several things that did not match what they said during the sales process.

Wally was great! Felt like family there. There?s a reason we continue to lease cars from Kings. Everything from the explanation, offers, hospitality, patience, and process was great. We were in and out very quickly.

We had a great experience at King Windward Nissan in Oahu, Hawaii. Christian Stevens helped us purchase a 2023 Nissan Rogue, and he made the whole process smooth, friendly, and stress-free. He was polite, accommodating, and easy to work with, and he really took the time to make sure we felt comfortable with everything. One of the reasons we chose this dealership was the excellent value they offer, including free key replacements, free car washes, and a 100% market value purchase/buy-back program on used cars, along with other helpful perks. Those benefits really set them apart and made the deal even better. Overall, we’re very happy with our purchase and the service we received. If you’re looking for a dealership that treats customers well and stands behind what they sell, I’d definitely recommend King Windward Nissan and ask for Christian Stevens.

Jessica Kondo was really professional, kind and knowledgeable. I made a purchase because of her. She follows through with her actions and keeps her word.

Jessica Kondo was excellent in customer service. I would not have made a purchase if not for her helpfulness. She was punctual, knowledgeable and professional