Reviews
Bob Smith BMW
Paul, my service advisor was amazing and efficient. I asked to be dropped off at Calabasas library during my service and he as well as my two drivers Willie and Alicia were professional and kind. I had my car back within a few hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service of BMW X1
Brian was my support person at Bob Smith BMW. Everything was quick and smooth. Despite them going through renovations the environment was very comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Overall very impressive
Wonderful drop off service (had my car taken care of for scratches and small bumps). The rep, I dealt with, Ash was extremely friendly and helpful. Pick up process was easy, even with the construction going on at the site.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience
Found an amazing deal on an Executive Demo 5 Series GT at Bob Smith and John Burch guided me through a painless and seamless transaction. He is a true professional who loves what he does and respects his customers. The entire dealership is staffed with helpful friendly people and the car shopping process is a true pleasure there. Highly recommend both John and Bob Smith.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The most amazing wonderful experience I have ever had.
Hans and Lorelai were the most professional managers I have ever worked with. Amazing service. I had visited other dealers prior for 3 days and interested in getting an BMW I3. They put an amazing package deal for me. I highly recommend this. 10 Stars if I could !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Christina Langosh is fantastic
I would highly recommend working with Bob Smith if you are interested in a BMW. Their staff has been professional and efficient, understanding schedules and timing and communication. Christina provides excellent service, communication and delivers it all with kindness and warmth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service!
Great customer service by Mr.Ash and the entire team! My car runs perfectly now thanks to Calabasas BMW! I would definitely recommend this dealership to any family member or friend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
An excellent customer service company. Fine job.
Great job and tremendous customer service. It was and is a joy working with this BMW dealer. No question I will be back.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I love Paul
He is always attentive and thoughtful in helping me understand things on my car. And Bmw really does know the price point for things so they are right in there . They really do get my car back when they say and the estimate is accurate.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good to go again
It was comfortable time even if i was nervous about car deal. He was very straight forward to deal but same time he didn't forget about providing comfortness. It was a pleasant time for me. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car