Extremely rude staff. Walked off to another dealer
To put it brief: Avoid Bob Smith BMW, they are rude and useless! => Go to Center BMW, they are professional and helpful! Asking why? read below. My wife and I had decided to purchase a 530 we had seen elsewhere. Before heading out, a friend (who is also looking for a 5 series) pointed out three 540i options available at Bob Smith. We said fine, let’s go there and check. We tested the first one, and man we loved it! So, already decided to check the two others to choose the one with cleaner interior and smoother drive. As soon as we sat in the SECOND car, the sale manager, Alex Rustamov, opened the driver door and yelled at us: GUYS YOU CANNOT DRIVE EVERY SINGLE CAR! Really?? Who buys a car without test-driving? Is 2-3 cars “every single car?” After explaining, he allowed us a “few minutes” to test a second one. But not anymore! He said because he pays the person who accompanies us for test drive. (Surprise, surprise!) We had a short conversation on prices, but long story short, we didn’t even waste more time and went directly to Center BMW in Van Nuys. It was around 5:00pm on a Sunday then. They were nice enough to allow us to test-drive the one we had chosen (for a second time, just for a peace of mind) and were super nice to stay OVERTIME a couple of hours to finalize the sale and finance process. We drove home happily with a beautiful car! At Center BMW, staff were helpful and professional. They spent quite a bit of time to adjust price and rate to help us out and to make the buying experience easy for us. Highly recommended! Thinking of what happed at Bob Smith, I am seriously wondering who gave the guy ‘Alex Rustamov’ his job!! We faced the rudest and the most unprofessional sales manager ever. He basically lost clients who had already made their mind to purchase. And also lost a potential client! I can imagine not all staff at Bob Smith are like him. Otherwise the dealership would have gone out of business already! I already shared the story with close friends/colleagues. I am writing this review so that any future client knows there are far better BMW dealerships with staff who not only know how to talk like a human being, but also exceed expectations in meeting customer needs.
Best overall experience
One thing I will say the price on the vehicle is set there is no wiggle room they are already priced low, I agree. What got me was no one was pushing me to buy the guy Alec who helped me take it out for a spin was freaking awesome and showed me some cool features. Antonio the sales rep got me a mind blower 2.49 financing I was sold.
Antonio knows what he's doing!
It was a seamless and great experience for me purchasing my 4th BMW, on top of a great service dept. I have had a great experience with the maintenance dept as well! thanks again Antonio
Amir was a very professional, friendly and helpful. He helps us choose the right car at the right price. Purchasing our new car was pleasant and very easy. Thank you Amir!
The only reason i purchase car in Bob Smith BMW Wass one guy his name Amir he gives you High quality customer service and for me service it’s everything . We all know Bmw it’s also quality car!!!
Best customer service I have ever had!
I recently bought an m3 from Bob Smith and had probably one of the best car buying experiences ever! First off Greg Huber is incredible, from his easy going personality to his knowledge about bmw and cars in general. I called the dealer and was in touch with Greg about what I was looking for, he made it stress free and very easy going which is almost never the case when buying a new car... long story short I told him what I wanted and he found it! The experience was so incredible that I have had three friends reach out to him including my father and he made it happen for all of them. I will definitely buy another car from Greg, I would recommend him over and over again!!! Go see him and get your car!!!! Thanks Greg!!!! Peter S.B
If You Want To Die Then Come Service Your Car Here
I went for a recall and they installed the part wrong, which caused exhaust fumes and CO2 gas to blow into my car for over 2 weeks. Had to go there 3 times and they kept telling me it was something else and I needed to pay to fix the other issue and that's what the smell was. I then had to go there and show them exactly what they installed wrong and they admitted that it could have killed me and was blowing exhaust fumes into the car. So if you want to die then take your car here to get fixed. All the people there want to do is sell you on more repairs and not take responsibility for what they do.
New BMW purchase
The entire car buying experience was great. Both Wayne Lewis and Justin Deleon handled our deal with honesty and integrity! Definitely call one of them if you are looking for a BMW!
Happy experience with Antonio from Bob Smith BMW
Usually it takes hours to buy a car Not this time! Antonio guided so well in all aspects! Everything went very nice and smooth VERY HAPPY! Highly recommend Antonio to everyone who wants to buy BMW! Thank you Antonio! Of course, will buy a car from him again!
terrible servicers, taught to scam you for all
The service advisors will try to sell everything to you. They charge $200 just to read a code. You shouldn't even go into the dealer if your check engine light comes on... they periodically just come on so that the dealer gets to earn $200. The ENTIRE TEAM of service advisors treated me poorly. I addressed them, asking for a supervisor or a manger... They looked incredibly puzzled "why would you want to talk to our boss?" ... "we dont have a manager" ... mmhmm sure. sounds like a great business.
We're concerned about the type of experience you described and we would like to make sure we get the details about this. We strive to give our customers great customer service and your feedback will allow us to help meet our goals. Please contact Catherine Hodac, our Service Director at firstname.lastname@example.org to discuss this further.