Bob Smith BMW

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
298 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    February 23, 2020

    One thing I will say the price on the vehicle is set there is no wiggle room they are already priced low, I agree. What got me was no one was pushing me... to buy the guy Alec who helped me take it out for a spin was freaking awesome and showed me some cool features. Antonio the sales rep got me a mind blower 2.49 financing I was sold.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 4, 2020

    It was a seamless and great experience for me purchasing my 4th BMW, on top of a great service dept. I have had a great experience with the maintenance... dept as well! thanks again Antonio

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 8, 2016

    I had a very good overall experience here leasing my 228i here. The staff is friendly, low-pressure and they made the whole process hassle-free. I'd definitely... recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 4, 2019

    Amir was a very professional, friendly and helpful. He helps us choose the right car at the right price. Purchasing our new car was pleasant and very easy.... Thank you Amir!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 14, 2019

    The only reason i purchase car in Bob Smith BMW Wass one guy his name Amir he gives you High quality customer service and for me service it’s everything... . We all know Bmw it’s also quality car!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 29, 2019

    I recently bought an m3 from Bob Smith and had probably one of the best car buying experiences ever! First off Greg Huber is incredible, from his easy... going personality to his knowledge about bmw and cars in general. I called the dealer and was in touch with Greg about what I was looking for, he made it stress free and very easy going which is almost never the case when buying a new car... long story short I told him what I wanted and he found it! The experience was so incredible that I have had three friends reach out to him including my father and he made it happen for all of them. I will definitely buy another car from Greg, I would recommend him over and over again!!! Go see him and get your car!!!! Thanks Greg!!!! Peter S.B

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 24, 2019

    I went for a recall and they installed the part wrong, which caused exhaust fumes and CO2 gas to blow into my car for over 2 weeks. Had to go there 3... times and they kept telling me it was something else and I needed to pay to fix the other issue and that's what the smell was. I then had to go there and show them exactly what they installed wrong and they admitted that it could have killed me and was blowing exhaust fumes into the car. So if you want to die then take your car here to get fixed. All the people there want to do is sell you on more repairs and not take responsibility for what they do.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    May 23, 2019

    The entire car buying experience was great. Both Wayne Lewis and Justin Deleon handled our deal with honesty and integrity! Definitely call one of them... if you are looking for a BMW!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 15, 2019

    Usually it takes hours to buy a car Not this time! Antonio guided so well in all aspects! Everything went very nice and smooth VERY HAPPY! Highly recommend... Antonio to everyone who wants to buy BMW! Thank you Antonio! Of course, will buy a car from him again!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 14, 2019

    The service advisors will try to sell everything to you. They charge $200 just to read a code. You shouldn't even go into the dealer if your check engine... light comes on... they periodically just come on so that the dealer gets to earn $200. The ENTIRE TEAM of service advisors treated me poorly. I addressed them, asking for a supervisor or a manger... They looked incredibly puzzled "why would you want to talk to our boss?" ... "we dont have a manager" ... mmhmm sure. sounds like a great business.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We're concerned about the type of experience you described and we would like to make sure we get the details about this. We strive to give our custome...rs great customer service and your feedback will allow us to help meet our goals. Please contact Catherine Hodac, our Service Director at catherine.hodac@bobsmithbmw.com to discuss this further.

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