Reviews

4.8 out of 5 4.8
275 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 11, 2018

    This has been the best experience leasing a vehicle. Wayne and Justin took such great care of me from the moment I walked through the doors. I didn't... feel stressed or hassled. They made the dreaded process of going to a dealership easy. I don't ever want to lease from anywhere else!

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    Shopped for a new car
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  • 5.0 out of 5
    July 22, 2018

    Unreal! Bob Smith BMW in Calabasas led by Wayne Lewis, Katherine and Tim Smith elevation customer service to an new level. A fun, personal experience... that netted a beautiful BMW vehicle. Every member of their team from Amir in finance to Justin in technology patiently raised the excitement of a new car purchase to an extraordinarily high level. They surpass Concierge service for sure! We are now lifelong customers

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    Shopped for a new car
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  • June 8, 2016

    I had a very good overall experience here leasing my 228i here. The staff is friendly, low-pressure and they made the whole process hassle-free. I'd definitely... recommend this dealership.

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    Shopped for a new car
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  • 5.0 out of 5
    July 18, 2018

    For fantastic gracious service buy from Bob Smith from the fantastic team of Wayne Lewis Ray Urbano Kirsten Lobetta and Ruby Garcia Thank you !

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    Shopped for a new car
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  • 5.0 out of 5
    July 10, 2018

    Wayne Lewis at Bob Smith BMW is one of the best sales managers i have ever dealt with. Straight forward, no bs, honest and communicative. And a great... deal. What more could you ask for.

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    Shopped for a new car
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  • 5.0 out of 5
    March 29, 2018

    Wayne Lewis made the car buying experience smooth and professional. He thought outside the box and provided excellent service. I would not hesitate to... recommend him.

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  • 5.0 out of 5
    March 4, 2018

    I recently bought a 7 series from Bob Smith BMW & I am very pleased with the entire transaction. Wayne Lewis went out of his way to ensure all our questions... and concerns were addressed. If you are in Southern CA and are looking at a new or used BMW, I would get in touch with Wayne Lewis.

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    Shopped for a used car
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  • 5.0 out of 5
    February 25, 2018

    Excellent service. Great communication and clear direction. Even though I decided not to purchase this time, I will certainly consider for my purchase.... I appreciate their promptness

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    Shopped for a used car
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  • 5.0 out of 5
    February 22, 2018

    I just leased a 2018 BMW 330i and it was the best car experience I have ever had. I dealt directly with Wayne Lewis and communicated by email prior to... coming to Bob Smith BMW. Bob Smith has a great website. I found the car I wanted and requested a quote for lease and Wayne gave me a fantastic price. I immediately agreed and met him at the dealership. Wayne greeted me instantly and found rebates for me. Other sales people would take advantage of those incentives. My lease dropped 10% from my original price that I agreed to and it covered most of my drive off. I couldn’t believe it. It is a ridiculous price. Wayne is the real deal. Wayne is the first sales person in my 30 years of getting cars that is honest, transparent and plays no games. I arrived at 12:30pm and I was out of there at exactly 2pm. The finance was quick and flawless. Amir is a real gentleman. He goes over normal disclosures as required by law and it was quick. I’ve worked with car brokers in the past, distant dealerships but if you want a BMW ask for Wayne Lewis.

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    Shopped for a new car
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  • 5.0 out of 5
    February 18, 2018

    I recently bought a new 2018 430i GranCoupe from Bob Smith BMW. I was referred directly to the sales manager in the internet department, Wayne Lewis. From... the moment I first made contact with Wayne, I knew that I was going to buy a car off of this guy. He was so attentive, so determined to get me what I needed and he had such an engaging personality. I really felt like I was being treated like part of the family. I got the car I wanted at an amazing price and I couldn’t be happier! Not all car dealerships fit into the sleazy stereotype. Bob Smith BMW and Wayne Lewis proved that to me and I’ll be back when my lease is up!!

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