Ron Tonkin Mazda

4.5
(110 reviews)

Reviews

4.5
(110 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

I leased a 2021 cx-9 carbon edition. The gave me a great...

I leased a 2021 cx-9 carbon edition. The gave me a great deal, gave me market value for my trade in minus the repairs I needed, and with their advice I got the lease wear and tear to protect myself. Such an easy transparent deal, 100% would do business here again. Anyone looking for a Mazda should come here. Josh the manager, and Patrick in finance helped make everything smooth an efficient along with the salesperson.

2.0

I am not very happy with this dealership. We bought a...

I am not very happy with this dealership. We bought a 2021 Mazda CX-5 New Year’s Eve December 31 2020. the buying experience was good. However, On March 12, just 2 1/2 months of having my car my rear drivers side fender flare came off and broke while going through the car wash. The part is completely made of plastic along with the clips that hold it on. The piece was completely ruined. I talked to the car wash owner about this, he said he has video of the incident, and that the part came off as soon as I entered the car wash. My husband made an appointment at the Mazda service center to get my car fixed and told them what happened. I believe it is a manufacturing issue considering the clips that hold the fender flare is held on by plastic. I went in on March 16 to get it fixed and they told me I had to pay for the repairs, which I told them was completely wrong and that I think they should pay for it . Again because I believe it is a malfunction in the part. You should be able to drive a brand new car through the car wash without pieces of your coming off it is only 2 1/2 months old. There is no other damage or scratches around the piece that came off. The gentleman at the service desk was nice sorry I don’t remember his name. When I told him I shouldn’t have to pay for it he told me he would talk to someone higher up and see if they could do a good faith repair for me and he would get back to me. I waited a week and hadn’t heard anything, so I called them. I was told that Mazda wouldn’t pay for it and that my warranty didn’t cover It and that the car wash should and that car washes have insurance for things like that. I do not believe it was the car washes fault and I should not have to foot the bill on a faulty car part. I have driven my cars through that car wash many many times and never had any pieces of my car come off. Beyond believe that a dealership would treat a customer like this! I am driving a brand new 2021 car with a missing fender flare part that costs $80 and they refuse to make it right. I am very unhappy with my service. Mrs Hendrickson

4.0

So I traveled to Ron Tonkin Mazda with a salesman I met...

So I traveled to Ron Tonkin Mazda with a salesman I met at the Kia Ron Tonkin, Iiel Schumacher. Since both dealerships are under the Ron Tonkin name he was able to work to navigate a sale for a used Mazda3 they had on the lot. I had a trade-in of a mini Cooper. And the sales manager was going to lowball the trade-in cost. I was ready to walk- I don’t play games like that, and Iiel went to bat for me again. At that Time I had a very fortunately timed call from Kelly blue book offering me more sight unseen. So that started a bidding war for my trade in. I felt bad for Iiel Schumacher having to run back-and-forth with the sales manager who wasn’t his own boss, but he worked diligently for the sale. In the end everything landed in a very satisfying way. Most of Gladstone employee Alex jumped in at the end to smooth the transition and even filled up the car with gas. I didn’t realize until I got home that there was no owners manual in the car. When I called Alex said he would rectify it. So I’m looking forward to that resolution. Overall, if it weren’t for Iiel and Alex, this could have gone poorly but they saved the day! Trask the financial officer was fantastic effective and kind. Other than the haggling over the Mini Cooper trade in cost the process and experience was a positive one. Thank you Alex and Iiel- you’re a champ!

5.0

This is the best dealership I have ever dealt with! I...

This is the best dealership I have ever dealt with! I have been taking my Mazda here for service for years and been very happy. Steve Ballweber in the Service Department is such a pleasure to work with. This past weekend it was time to replace my 2015 Mazda CX-5 Touring, so I headed over to RTM to purchase a 2020 Mazda CX-5 GT. The entire buying process was a breeze and all of the gentleman who helped me from Jeff in sales to Dmitry in finance were so helpful! From start to finish they took great care of me and I was on the road in my gorgeous new car in just about 4 hours!! I've purchased over 27 cars in my lifetime and this was hands down the BEST buying experience I have ever had!!

5.0

Best Car Buying Experience Wver!!

This is the best dealership I have ever dealt with! I have been taking my Mazda here for service for years and been very happy. Steve Ballweber in the Service Department is such a pleasure to work with. This past weekend it was time to replace my 2015 Mazda CX-5 Touring, so I headed over to RTM to purchase a 2020 Mazda CX-5 GT. The entire buying process was a breeze and all of the gentleman who helped me from Jeff in sales to Dmitry in finance were so helpful! From start to finish they took great care of me and I was on the road in my gorgeous new car in just about 4 hours!! I've purchased over 27 cars in my lifetime and this was hands down the BEST buying experience I have ever had!!

5.0

Great Salesman! We enjoyed working with him. He's...

Great Salesman! We enjoyed working with him. He's informative and really tries to help his customers meet their car buying goals. We will return for business in the future.

Dealer response

Thank you for allowing us to earn your business and for taking the time to leave us such a kind review. We appreciate you!

1.0

Ripped me off

Nothing ruins that new car smell like being lied to and misled. In my personal opinion, I was deliberately lied to at Ron Tonkin Mazda once and misled twice. I have tried to resolve these issues with their customer service staff with zero results. After two weeks the best they can come up with is that there was a misunderstanding. I had looked in person and online for a few days for a specific car. I had a deal with another dealership pretty much done. I made the mistake of asking Ron Tonkin Mazda if they could beat it which they said they would. I was literally in the other dealership’s parking lot when Ron Tonkin Mazda called me to confirm the details. I drove over an hour out of my way to complete this deal. It should have been simple. I’m a cash buyer. No trade in, no financing. I write a check, they give me a car. I asked for a price including all of Ron Tonkin Mazda’s fees. I would pay the privilege tax and DMV fees on top of that. Easy, right? As soon as we walked in the door the deal had changed. I should have left at this point but I stuck around while they figured out how to make the deal work. I reiterated that I was going to pay the price they agreed to plus the privilege tax and fees required by the DMV. They assured me that was accurate and they were working on the paperwork. Fast forward to the finance managers office and the price is still higher than expected. They add in a “Estimated C.A. Tax” which I question. The response is that is a “tax on electric vehicles, everybody pays it”. That is a lie. Two people heard this lie word for word. I realized after the fact that it is actually the Oregon Corporate Activity tax. The Oregon Department of Revenue confirmed that this is a tax on businesses and nothing to do with electric vehicles. The DMV confirmed that the only tax I should have paid was the privilege tax. Ron Tonkin Mazda chose to add their corporate tax to my total rather than include it in the agreed upon purchase price for the car. Then they lied about it when questioned. The next issue was regarding DMV fees. I specifically said include all of your fees into the price of the car. I would pay any direct DMV fees on top of that. I was assured that was the case despite there being some very similar costs added to my purchase agreement. Something didn’t feel right but I went ahead and signed, wrote a check, and left with a car. Once home I realized that they had added in $150 in fees that were NOT payed/required to the Oregon DMV but went to Ron Tonkin Mazda. I feel at a minimum, I was deliberately misled on what these fees were for. In the end Ron Tonkin Mazda took $251.10 in fees that were not inline with our verbal agreement. My mistake for trusting them and not reading the purchase agreement line by line. Lesson learned. Congratulations on your $251.10 Ron Tonkin. You just lost two cash paying customers for life. On top of that I’ll be happy to share my experience with anybody that asks me about my vehicle or asks who I would recommend they buy from.

1.0

Ripped me off

Nothing ruins that new car smell like being lied to and misled. In my personal opinion, I was deliberately lied to at Ron Tonkin Mazda once and misled twice. I have tried to resolve these issues with their customer service staff with zero results. After two weeks the best they can come up with is that there was a misunderstanding. I had looked in person and online for a few days for a specific car. I had a deal with another dealership pretty much done. I made the mistake of asking Ron Tonkin Mazda if they could beat it which they said they would. I was literally in the other dealership’s parking lot when Ron Tonkin Mazda called me to confirm the details. I drove over an hour out of my way to complete this deal. It should have been simple. I’m a cash buyer. No trade in, no financing. I write a check, they give me a car. I asked for a price including all of Ron Tonkin Mazda’s fees. I would pay the privilege tax and DMV fees on top of that. Easy, right? As soon as we walked in the door the deal had changed. I should have left at this point but I stuck around while they figured out how to make the deal work. I reiterated that I was going to pay the price they agreed to plus the privilege tax and fees required by the DMV. They assured me that was accurate and they were working on the paperwork. Fast forward to the finance managers office and the price is still higher than expected. They add in a “Estimated C.A. Tax” which I question. The response is that is a “tax on electric vehicles, everybody pays it”. That is a lie. Two people heard this lie word for word. I realized after the fact that it is actually the Oregon Corporate Activity tax. The Oregon Department of Revenue confirmed that this is a tax on businesses and nothing to do with electric vehicles. The DMV confirmed that the only tax I should have paid was the privilege tax. Ron Tonkin Mazda chose to add their corporate tax to my total rather than include it in the agreed upon purchase price for the car. Then they lied about it when questioned. The next issue was regarding DMV fees. I specifically said include all of your fees into the price of the car. I would pay any direct DMV fees on top of that. I was assured that was the case despite there being some very similar costs added to my purchase agreement. Something didn’t feel right but I went ahead and signed, wrote a check, and left with a car. Once home I realized that they had added in $150 in fees that were NOT payed/required to the Oregon DMV but went to Ron Tonkin Mazda. I feel at a minimum, I was deliberately misled on what these fees were for. In the end Ron Tonkin Mazda took $251.10 in fees that were not inline with our verbal agreement. My mistake for trusting them and not reading the purchase agreement line by line. Lesson learned. Congratulations on your $251.10 Ron Tonkin. You just lost two cash paying customers for life. On top of that I’ll be happy to share my experience with anybody that asks me about my vehicle or asks who I would recommend they buy from.

Dealer response

Hi Ken, Thank you for your valuable feedback. The Corporate Activity Tax is a legitimate fee that is charged to the customer. The DMV will say it is not a DMV fee because it’s actually a state tax and not related to the DMV. The new DMV fee structure that was installed recently increased the DMV charges based on the fuel economy of a vehicle to offset the lack of fuel tax that is lost by the state on high MPG vehicles. It does sound like the explanation of the fees may have gotten muddled in going over the various fees dealers charge, but these fees are approved by the state. Other fees that the state has sanctioned and are charged by dealers are the EVR fee (Electronic Vehicle Registration) and the Title and Registration Processing fees, these are used to offset the cost of facilitating the requirements by the state for us to register a vehicle. If you would like further explanation, we are more than happy to get into the details of your specific transaction and maintain your privacy by not publicly going over it online. Please feel free to give us a call. Thanks, Ron Tonkin Mazda Customer Relations

Consumer response

Wow, what a BS response. If by "gotten muddled" means I was deliberately lied to then yes things got muddled. Like I said in my review. You lost two cash paying customers for life.

1.0

With all the different dealerships, my only hope is one...

With all the different dealerships, my only hope is one thinks twice before purchasing from a Ron Tonkin dealership. I’ve purchased many cars over the years and am pretty accustomed to the different games dealerships play, but I have to give kudos to Ron Tonkin for their deceitfulness, that was a first, you got me!   We drove over an hour each way, to see a car on their lot on 2/17/2020, this would’ve been our second vehicle purchase from Ron Tonkin. While we were test-driving, they were doing an appraisal on our trade. After our test drive, there was another couple interested in test driving the same car, our salesperson assured us we were ‘first in line.’ Their salesman came running towards us and says I need the keys immediately so my customers can take it on a test drive. He could have asked politely because it’s not like we could or would’ve said no. Again though, we’re first in-line so all is good.   After our test drive we had to wait 25 minutes (the whole time the other couple was test driving) before we were seated and presented their first offer on our trade. We had to wait almost 15 minutes for the second offer (which is when the other couple was filling out their credit application at the table next to us).   Conveniently, our third offer came 5 minutes after the salesman left with the other couple’s application. Our salesman returns to inform us they can get us what we wanted on our trade, everything looks good, but unfortunately the car just sold. Do you guys want to look at another car?   We only negotiated three times on our trade and never negotiated the price on the car we were wanting to purchase, but that took almost an hour to do. Pretty funny since the other couple came, sat next to us, filled out a credit application, negotiated their trade, car payments, and were done in less than 20 minutes. I’m confused why ours took almost an hour?   We asked to speak with the Manager. Evan Mcquirk who of course start stating Oregon law, we can’t hold cars (which is not true, I’ve had dealerships hold cars for me). We never asked them to hold the car for us, we were told we were first in line. They say they don’t hold cars, but in my opinion, they were holding the car for the other couple since they didn’t even start our deal until the other couple returned from their test drive. For our troubles, the Manager, Evan Mcquirk did offer to fill our gas tank, our gas tank that was already full. No thanks Evan. We didn’t get the car, wasn’t meant to be, complete waste of three hours.   Since then, I’ve spoken with Lisa Nichols, Customer Relations Manager whom has apologized over and over for the way we were treated, but wished she was there that day, so she would’ve known what really happened. Per Lisa, Evan has a different story in regard to what happened. Wednesday, the general sales manager called me, also to apologize about the situation and what he could do to make it better. He offered to find us another Audi since he buys the cars for that lot. Honestly, that was nice of him to offer, but I only get screwed once. I’m unclear why they’re apologizing, since according to them they did nothing wrong. If they were truly ‘sorry,’ they would own up to the poor decision their employees made. As I told Lisa and the general sales manager, I have nothing to gain from my complaint, what happened to us is 100% the truth and I will never buy a car from any Ron Tonkin dealership.   You literally negotiated two deals on the same car at the same time, lied to my face saying we were first in line, and went for the better deal! If the dealership had handled the situation correctly, they could’ve sold two cars.  

Dealer response

Hi Bryan, Unfortunately, it can occasionally happen that we have two clients interested in the same car at the same time. In your situation, the other client opted to take our initial offer while we were negotiating terms with you. Much like other types of transactions (real estate, etc.), the first and best offer is accepted. This is not a great situation for anyone, as someone usually leaves dissatisfied. We offered to find as identical a vehicle as possible for you, but you declined. We are really not sure what else we could have done and apologize for your experience. If you would like to reconsider our offer to find another vehicle, we will get to work as fast as possible, just let us know.

Consumer response

Like I said in my review, we were there before the other customers. We test drove the car first! It’s not our fault we had to wait on your manager for 25 minutes for our first offer on our trade which was conveniently after the other customers returned from their test drive. If we actually received an offer when we returned from our test drive we would of had the option to actually have time to negotiate on our trade and would have been able to buy the car before they even returned from their test drive! Also, you didn’t offer to find another car until I called to complain about how we were treated! Which, I declined because of the way we were treated and you guys can’t even admit what you did!

3.8

We're happy....BUT!

Worked with Ryder...very pleasant young man, no complaints with him at all. Bought brand new 2020 Mazda 3 Premium Hatchback. The "but" part in my review title was because they simply would not negotiate on the car. Sticker price/MSRP was it, period. We paid it and were ok with the deal...still!!!

Dealer response

Thank you for allowing us to earn your business. We're glad to hear you had such a positive experience with Ryder, and we'll make sure to let him know. We hope you're loving your new vehicle!