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Used 888-710-5527 Email Dealer
Service 888-710-5528

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Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 8:00 PM
Sat 8:00 AM - 6:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:30 AM - 4:00 PM
Sun Closed

Reviews

2.5
Average based on 16 reviews.
  • Worst ever

    Went in to begin an engine oil consumption test due to letter from scion. First visit they explained I would need to replace my valve cover gasket...


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    Went in to begin an engine oil consumption test due to letter from scion. First visit they explained I would need to replace my valve cover gasket due to the presence of a very small amount of oil they explained they could do this for 160.00. Now for a 20 dollar gasket and 30 min of labor this seemed unacceptable so I left and changed the gasket myself for 20 dollars, the service advisor explained that I could change the oil myself to begin the test so I did. Brought it in for my appointment to begin the test. It was then explained to me that they would need to do an oil change for 45 dollars. I explained what I was told and they insisted the oil needed to be changed, fine do I did and they started the test (visit #2). During the prescribed 1100 miles needed the marking tape fell off of the dip stick due to poor application. Went back after 1100 miles (visit #3) had to wait for almost 2 hrs so they could verify my oil level. They finally came out and stated it had consumed a lot of oil and had failed the test BUT they had forgot to enter the proper code into the computer so I would need to drive another 2-300 miles and bring it back and they had changed the oil again. So I drive 258 miles and bring it back (visit 4) this time magically the engine had not consumed a drop of oil after drinking oil like gas for the last 3 years now it is no longer consuming oil, yeah right. So now I have been told to begin the test again and drive for another 1100 miles and go back again (visit 5) to get the results. What a joke!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Wish I would've read reviews before

    Bought a used 2015 Honda from here. The service was awful. The oil needed to be changed so I told them for me to buy the car id like the oil to be...

    Dealer Response

    Hello Dylan, Thank you for taking the time to provide us with feedback. We apologize for the miscommunication. We are bringing this matter to the ...


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    Bought a used 2015 Honda from here. The service was awful. The oil needed to be changed so I told them for me to buy the car id like the oil to be changed. And they wouldn't do it for free. I thought they would've already changed the oil before placing it on the lot. Well I was wrong..... Never again will I buy a car from Malloy Toyota!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Dylan, Thank you for taking the time to provide us with feedback. We apologize for the miscommunication. We are bringing this matter to the attention of the Service Director, Wade Faucher, to review procedure.


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  • Do your research!

    We drove two hours to look at a white 2015 4 Runner. We got there and a really nice salesman offered to help. Unfortunately, the car had been dama...

    Dealer Response

    Thanks for taking the time to provide your feedback. I regret to hear that your recent experience with our dealership was not idea. We absolutely...


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    We drove two hours to look at a white 2015 4 Runner. We got there and a really nice salesman offered to help. Unfortunately, the car had been damaged and repaired...no Carfax record, but the paint was a different color and the bumper was crooked. The second unfortunate part of our visit was the business manager. He was not helpful and borderline rude. He wouldn't budge on the price and low balled our car. We left. Less than a week later, we found a 2016 4 Runner with no miles for less! Same car. The other dealership treated us VERY well and gave us a fair price for our car. We highly recommend doing your research before walking into this dealership. We found their practices shady.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to provide your feedback. I regret to hear that your recent experience with our dealership was not idea. We absolutely want our customers to feel like they are getting the best deal possible, especially if they have traveled from far to visit our dealership. We aim to be professional and courteous to our customers. I have gone ahead and looked into this and taken corrective action to ensure we are upholding our standards with each customer. I'm glad to hear your found the vehicle you were looking for. Please do keep us mind and give us a chance to win back your business in the future. Thank you! Frank Joyce, General Manager.


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Service & Repair

About Our Dealership

Dealer on Cars.com since June 2016

There are numerous reasons why drivers choose Malloy Toyota. Proudly serving Winchester VA, Leesburg VA, Charles Town WV and Martinsburg WV, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail. For an exceptional experience for all of your driving needs...Make it Malloy!

"For ALL your driving needs...Make it Malloy!"