Patrick BMW

The advisors in the service department are discourteous, dismissive, and unhelpful. While waiting for our scheduled appointment not one advisor acknowledged us. It was not until we asked what the process was that someone told us that they would be right with us, only to mumble something under his breath as we walked away. The advisor that actually worked with us was helpful and respectful. I have been a Patrick BMW customer since 2008 and have continuously watched their service (sales advisors and service advisors) go down. What reason is there for a customer to remain loyal to your dealership when they are treated as if they are an inconvenience?

On December 9th I took my X5 to the dealer for service, oil change etc. I opted to wait as usual. Once I got my car back, started it, I immediately got a check engine light on and a notification that the oil pressure is low and to turn off my car and call for roadside assistance. Since I was still parked at the dealer, I went in and addressed it with the service sales guy, Fred, who told me it must be a sensor that's malfunctioning, and he'll have the guys check. Since the car was parked up front, I had a clear view of Fred walking with the tech carrying a whole, full container of oil they proceeded to pour into my car. I recorded it and then approached Fred asking why he lied as it was clear my car was empty of any engine oil. He then told me they just "topped it off" which is absurd, judging by the size of the container and that all of it fit into the car. Fred went to get his manager, Matt, who was apologetic and promised a call back same day with a solution that will be satisfactory in case my car has any problems as a result of their negligence. I did not get a call back that day, it came a week later. Matt left a VM that I returned and left my own since he did not answer. Since then, I have called numerous times, always left a VM, emailed him directly, and the only response I finally got was this weekend, that he was out of office and will call me on Monday. That also did not happen. Instead, I called him and had to leave another VM. Both of the guys I dealt with that day kept repeating they run a reputable service and it must have been a system glitch when refilling oil... Not sure how you can call yourself reputable when you ignore complaints, lie and ignore your customer. How in the world do they have a 5* rating on Google. I am sure I am not the only one with this experience.

This review is focused on the customer experience with Patrick BMW and its staff. An initial inquiry about a vehicle via an online form led me to Ned Bentley. Shortly after submission of said form, Ned was quick to call me directly and promptly spent 40+ mins on the phone explaining the options available to me. After taking two weeks to mull it over, I finally visited the dealership to test drive the car in question. Ned kindly met me on his day off to execute the test drive and discuss pricing options. Ned was extremely transparent regarding the options available, quickly negotiated to meet my ask, and shortly thereafter, I was buying a vehicle from him. Picking up the vehicle a few days later was a walk in the park as well. I explained to Ned that I only had an hour to execute everything. Ned was able to expedite the paperwork process and had everything prepared for my execution upon my arrival. My experience at Patrick and with Ned was extremely frictionless and honestly, a pleasure. For anyone shopping BMW's, I highly recommend both Ned and the Patrick BMW dealership.

Sales experience with Edin was great. Low key. Paperwork ready in advance. With my wife with some physical challenges, that was great. However, the My BMW app could not be fully installed by the BMW “genius” onsite due to an update that would not load at the dealership. With only one key FOB now being included with the ‘26 X3 it was very disappointing. And after 3 weeks….still waiting for a refund on the cashiers check overage I gave the dealership over the amount I owed. Blame me for not coming in with a spot on owed cashiers check I guess!

Had a very nice experience with Angelo Tramuta in the recent purchase of my new bmw. Very knowledgeable and low key. Would recommend him to family & friends

Good experience with the sales department but the manager in the service department tries to sound intimidating. I was told that my oil change was covered over the phone, got there and was told it was not. Then was told they offer valet service but wanted me to give them a credit card over the phone for the loaner even though I didn't need one, just wanted to get the oil change done. I called and said I wasn't willing to provide a credit card, they said 'no problem' then I get a call from the manager that said we can't take your car unless you give us a credit card so they turned back around and left. So we go over instead and was told it's not covered after I was told that it was. Took 2 days off from work because of this nonsense.

In their bio: "We are a family-owned New BMW & Pre-Owned Dealership Our sales, service, body shop and parts staff work hard to make a difference in your car buying & service experience." Indeed, they do work hard (I worked with Joanna Tuianna, who is flippin INCREDIBLE BTW), and I cannot express how impressed I am. Joanna was great, everyone there - they were all truly incredible, and made my out of state, very very long day, SO WORTH the drive! (I live 4 hours away. They're THAT GOOD.) This dealership definitely made ALL the difference!!! I've never purchased new from a dealer, so I had a ton of stupid questions, and I'm so impressed. SO impressed! Joanna, you truly are a remarkable human - Kevin, you were great too! The "Genius" that helped me learn about the car was very thorough. I'm truly grateful & ridiculously happy that I'm a MINI Cooper owner for the second time <3 I would add a photo of my awesome new MINI but I can't here ;)

I had an amazing experience purchasing my Range Rover Velar at Patrick BMW, and I have to give a huge shoutout to Eden Markham for making it all happen. Eden was not only professional and knowledgeable, but also incredibly patient, kind, and attentive throughout the entire process. She made sure every detail was handled smoothly and made me feel confident and taken care of from start to finish. The overall dealership experience was top notch, but Eden truly stood out and made it exceptional. If you're considering Patrick BMW, ask for Eden - you’ll be in great hands!

This was my second BMW purchase and it was a fantastic experience. Natalie Gibson and General Sales Manager Keith Svec streamlined the process once again to give me the best overall possible deal of my vehicle. They ensured the vehicle specifications were exactly as I ordered and made the process efficient. In working with this team over the last few years I see that they are really truly dedicated to the customer satisfaction experience. They are also very well-informed on the product and answer all questions thoroughly. I believe that they really want to make sure that the customer is truly valued not just in the deal on the vehicle but also the overall experience. Client retention is important these days and they are aware of that. I surpassed 6 BMW dealerships that are closer distance to me, in order to do business with this particular dealership.

My name is Clad, I was a little skeptical in making the first call to inquire about the car I wanted since I was out of state. Then i thought of it that just give it a trial after all if don’t like what I hear I can end the call. I am so happy that it was Don Lyons that got back to me. He was very honest and professional from the start and was guiding me all through the process. The fact that he even went above and beyond to have someone pick me up from the airport was amazing and thoughtful. My buying experience was very easy as if I was buying from instate. He made the whole process easy, gave me a good deal on the car and also made the financing a breeze. I am very happy to do business with you guys and will recommend everyone I know looking for a car to you guys. Keep up the good work guys.