Patrick BMW

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
213 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 7, 2020

    Terry Shoemaker was fantastic! His service and ability to get the deal done was top-notch. There's many dealerships in the Chicagoland area, Patrick... won my business on price and quality of service. I will definitely be back!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are incredibly grateful that you took the time out to leave us this note. Patrick BMW strives to put customer satisfaction as top priority and we a...re committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. -Patrick Automotive Group Customer Relations Team

  • 5.0 out of 5
    January 7, 2020

    We were looking for a certain color BMW that we could not find in Cincinnati. Looking online we found the car at Patrick BMW. Will Wells was awesome at... securing the car for us and then looking for any and all rebates or discounts that could be applied. Will was professional and seemed to really care that we were getting the car that we wanted at a great price. Patrick BMW was a great dealership. They made us feel very welcome and seemed to really value us as a customer. We were able to negotiate a better deal then we could get in Cincinnati. This is my ninth BMW and I can tell you that Patrick BMW is at the top of the list. I really will be back for my next car.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    We are incredibly grateful that you took the time out to leave us this note. Patrick BMW strives to put customer satisfaction as top priority and we a...re committed to our customers. Its customers like you that make our job wonderful. We look forward to building a relationship with you. -Patrick Automotive Group Customer Relations Team

  • July 21, 2018

    I was extremely happy with my recent expert at Patrick's BMW. Adam was very helpful and patient, in helping me find the right car and it was exactly what... I wanted. Adam and the finance team worked really hard to make my dream true. I will choose Patrick's again for all future purchases.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, We are very happy to hear that your experience at Patrick BMW was one that you felt worthy enough to share with everyone and we sincerely appre...ciate the 5 Star Review!! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to hear that Adam made your visit a memorable one. We look forward to building a relationship with you! Thank you again! -Patrick Dealer Group Customer Relations Team

  • 5.0 out of 5
    January 6, 2020

    Both Angelo Tramuta and Sales Manager, Keith Svec, we’re excellent to work with. The entire process, from initial contact to driving off the lot, was seamless.... I would suggest anyone looking for a new or used BMW reach out to either of them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are incredibly grateful that you took the time out to leave us this note. Patrick BMW strives to put customer satisfaction as top priority and we a...re committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. -Patrick Automotive Group Customer Relations Team

  • 4.0 out of 5
    January 1, 2020

    Terry Shoemaker is a season and personal sales professional! Terry made the purchase experience drama free. He was very fair and willing to negotiate... on my behalf. He proved to be a man of his word and delivered what he said he would. I felt as if we genuinely built rapport and had real dialogue beyond the purchase transaction. Thank you, Terry for assisting me in treating myself to a well deserved gift.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Ron, The Patrick BMW Sales Department is striving to make a difference in customer service and we are delighted that Terry was able to exercise hi...s customer service skills, extensive product knowledge and service.We are glad you were able to experience "The Patrick difference"! Congratulations and Enjoy! -Patrick Automotive Group Customer Relations Team

  • 5.0 out of 5
    December 31, 2019

    Bought a new car from Terry Shoemaker at Patrick BMW, again. Very professional and everything went smoothly. Overall a nice experience and will be back.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Jeff, We are incredibly grateful that you took the time out to leave us this note. Patrick BMW strives to put customer satisfaction as top priorit...y and we are committed to our customers.Thank you, once again, for your kind words. -Patrick Automotive Group Customer Relations Team

  • 5.0 out of 5
    December 30, 2019

    Third straight BMW I have bought here, this place is the best for an all around car buying experience. Highly recommend shopping here before purchasing... elsewhere.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are incredibly grateful that you took the time out to leave us this note. Patrick BMW strives to put customer satisfaction as top priority and we a...re committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. -Patrick Automotive Group Customer Relations Team

  • 2.0 out of 5
    December 12, 2019

    I DON’T RECOMMEND OR BUY OTHER CAR AT THIS DEALERSHIP. The sales person was nice and ok up to a point. Waited a long time for the financing to finalize... due to, supposedly other people being in front of me ( I only noticed couple of other buyers at the Dealership while I was there). I was told that I qualified for a specific interest rate after my credit score was pulled. I was never informed otherwise and probably wouldn’t have been if I wouldn’t have paid a close attention to the numbers sheet. They bumped my interest rate 2 points without informing me. I believe that they deliberately made me wait a long time so I would be tired and not realize what the finance guy has done (it was the end of the day). THAT IS NOT ETHICAL AND I FEEL I WAS CHEATED. If you do decide to buy a car here, MAKE SURE YOU DOUBLE CHECK ALL THE PAPERWORK.

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    Does not recommend this dealer
    Shopped for a new car
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    Dealer Response

    Hi Alin, We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice... your concerns. We'd like to make sure that such mistakes don't happen again. We will continue to work with you and continue our email correspondence. Your feedback maters. -Patrick Automotive Group Customer Relations Team

  • 5.0 out of 5
    December 8, 2019

    I purchased from out of state. I worked with Vince and had a specific car in mind. Vince was responsive and worked hard to get the car prepped and addressed... a few maintenance issues as the car had just been traded in. When I arrived to pick it up there was another issue with the crankcase ventilation system. Vince jumped on getting the part from Volvó and getting the Volvo dealer to re program the computer. This could of been a giant hassle but Vince was committed to ensuring that I got the car I was expecting . I just drove home to Colorado and the car ran flawlessly. I would highly recommend Patrick BMW and Vince as an honest, no games, hardworking salesman.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Jeremy, We are incredibly grateful that you took the time out to leave us this note. Vince ill be glad to hear of your praise. Its customers like ...you that make our job wonderful. We look forward to serving you again. -Patrick Automotive Group Customer Relations Team

  • 5.0 out of 5
    December 5, 2019

    Will Wells was outstanding as the sales person I dealt with. The sales manager was also great. Only issue was how long it took to get into the signing... process. Highly recommended!!

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    Shopped for a used car
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    Dealer Response

    Hi Virgil, We are incredibly grateful that you took the time out to leave us this note. Patrick BMW strives to put customer satisfaction as top prior...ity and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. -Patrick Automotive Group Customer Relations Team

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