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Used 866-455-0793 Email Dealer
Service 888-475-7655

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Reviews

Average Ratings

4.4
Average based on 117 reviews.
  • Don't waiste you time

    I test drove a car. When they evaluated my car the value was thousands less than other dealers. When I showed them in writing what the other deale...

    Dealer Response

    -The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience with Patrick BMW Sales Department! With s...


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    I test drove a car. When they evaluated my car the value was thousands less than other dealers. When I showed them in writing what the other dealer was giving, they told me to go there. Not sure how they stay in business.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    -The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience with Patrick BMW Sales Department! With so many choices in today's marketplace it is disappointing to hear. Our customer service department would like the opportunity to further research your experience as we are striving to make a difference in the customer experience and would appreciate it if you would email customerservice@patrickcars.com with your date of visit, email or best number of contact as online review profiles don't provide enough information. We thank you for your time and feedback! -The Patrick Dealer Group Customer Relations Team


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  • My Patrick BMW Experiences

    I have purchased two cars from Patrick BMW and have never been disappointed. My salesperson Vince, was great and very concerned with our satisfact...

    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Patrick BMW Sales & Service Department is striving t...


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    I have purchased two cars from Patrick BMW and have never been disappointed. My salesperson Vince, was great and very concerned with our satisfaction on my latest purchase. An amazing car and a great dealership. Rose, one of your service managers, is also outstanding and very customer centric! She took care of my first car from Patrick many times. Looks like I will be a Patrick customer for life!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Patrick BMW Sales & Service Department is striving to every ones needs and make the sales experience more pleasurable and we couldn't be happier that Vince and Rose has made that happen for you. With so many fine vehicles and dealerships to chose from we're grateful to have been your choice and we look forward to your return. We are glad you were able to experience "The Patrick difference"!


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  • Great experience at Patrick BMW -Angelo Tramuta

    Fantastic experience at Patrick BMW. Angelo Tramuta was my salesman, and he's as incredibly helpful as much as he is a honest and friendly guy. He...

    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Patrick BMW Sales Department is pleased to have been ...


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    Fantastic experience at Patrick BMW. Angelo Tramuta was my salesman, and he's as incredibly helpful as much as he is a honest and friendly guy. He is very knowledgable and was very helpful in getting my car for a reasonable price. He kept me well informed of my vehicle's status and ensured I am comfortable while I wait. I felt valued as a customer which was the total opposite experience at other BMW dealers. Patrick BMW keep up that great service. I'll be back..

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! Patrick BMW Sales Department is pleased to have been able to meet you needs and exercise their extensive product knowledge & services. We are proud to have Angelo as part of our team. With so many fine vehicles and dealerships to chose from we're grateful to have been your choice! We are glad you were able to experience "The Patrick difference"!


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  • Great service!

    Always a great customer service experience. Rosa is always very professional and helpful. I Highly recommend Patrick BMW for all you vehicle repai...

    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been y...


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    Always a great customer service experience. Rosa is always very professional and helpful. I Highly recommend Patrick BMW for all you vehicle repair needs

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been your choice! Patrick BMW Service department is delighted to have been able to exercise their extensive knowledge, training & dedication to servicing your vehicle--we are striving to address your every concern and need. We are thrilled to have been able assist and look forward to having you back. We are proud to have Rose as part of our team. -Patrick Dealer Group Customer Relations Team


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  • My car was towed to Patrick BMW

    My car was towed got a loaner car. My car was ready and fixed and is running perfect now. Good customer service Rose M. Thank You

    Dealer Response

    Patrick BMW Service Department is delighted to have been able to exercise their extensive product knowledge & service and we appreciate the 5 Star...


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    My car was towed got a loaner car. My car was ready and fixed and is running perfect now. Good customer service Rose M. Thank You

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Patrick BMW Service Department is delighted to have been able to exercise their extensive product knowledge & service and we appreciate the 5 Star review! We are glad you were able to experience "The Patrick difference"! Please let us know if there is anything additional we can provide for you. -Patrick Dealer Group Customer Relations Team


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  • Service and overall dealership

    Awesome dealership. Professional, knowledgeable, friendly, great customer service from the time I bought the car (2003) until now. I would buy my ...

    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been y...


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    Awesome dealership. Professional, knowledgeable, friendly, great customer service from the time I bought the car (2003) until now. I would buy my next car there for sure. :)

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been your choice! Patrick BMW Service department is delighted to have been able to exercise their extensive knowledge, training & dedication to servicing your vehicle--we are striving to address your every concern and need. We are thrilled to have been able assist and look forward to having you back. -Patrick Dealer Group Customer Relations Team


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  • GREAT DEALERSHIP

    On 07/02/15 I bought BMW 528i with M sport package from them.I would say that I had great experience ,there are realy nice people. They have free ...

    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been y...


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    On 07/02/15 I bought BMW 528i with M sport package from them.I would say that I had great experience ,there are realy nice people. They have free hand car washes and very good service. I would recommend and buy from them again.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been your choice! Patrick BMW Sales Department is delighted to have been able to exercise their extensive product knowledge & service--we wouldn't want to sell you a vehicle until all concerns had been addressed--while not forgetting to find you a great deal. We are glad you were able to experience "The Patrick difference"! Please let us know if there is anything additional we can provide for you. -Patrick Dealer Group Customer Relations Team customerservice@patrickcars.com


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  • Buying our 4 Series

    Patrick BMW is the greatest...Agnes Kozielec was our sales rep and she was tops! We were warmly welcomed, met Tim the Manager and even the owner ...

    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been y...


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    Patrick BMW is the greatest...Agnes Kozielec was our sales rep and she was tops! We were warmly welcomed, met Tim the Manager and even the owner wanted to meet us. Very impressive dealership that we'd highly recommend and would look forward to visiting again!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been your choice! Patrick BMW Sales Department is delighted to have been able to exercise their extensive product knowledge & service--we wouldn't want to sell you a vehicle until all concerns had been addressed--while not forgetting to find you a great deal. We are glad you were able to experience "The Patrick difference"! Please let us know if there is anything additional we can provide for you. -Patrick Dealer Group Customer Relations Team customerservice@patrickcars.com


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  • Online Sales Team could use some work

    I reached out to Patrick BMW via Cars.com. They were very responsive initially, which was a good thing. Unfortunately, they quoted me a price that...

    Dealer Response

    We apologize for your unpleasant experience with Patrick BMW. I would like to speak to you about what happened. Please email your contact informat...


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    I reached out to Patrick BMW via Cars.com. They were very responsive initially, which was a good thing. Unfortunately, they quoted me a price that was $1,000 dollars more than what was listed on Cars.com. This was especially startling since I used the Cars.com form email that lists the price that's on Cars.com. Ultimately, they agreed to come down to the Cars.com price, although they "would be losing money" if they sold the car at that price. A few details about the car: - The pictures they posted were taken in November (saw this from the infotainment display), which was 9 months from the time I contacted them . So I figured they would be motivated to move the car. - The fair market value for buying this car certified from a certified dealer was 36.5 - 38k. They stated that they would be losing money if they sold it at 38k... so a dealer is paying dealer prices for a car??? That didn't seem right at all. Either way, please don't expect me to subsidize a poor purchasing decision by your staff. - The response time increased greatly as the deal moved along, and I would deal with a different person almost every time I was contacted. - Called the dealership... and the main salesperson that I was emailing with would not speak with me on the phone. The secretary asked for my name (standard)... put me on a five minute hold... then came back and said Justine was unavailable, after telling me that she was already there. - Had a salesperson tell me "We've never lost a deal due to price. Tell us what you're willing to pay." Riiiiiiiiiight... never lost a deal due to price, lol. Who do you expect to believe that? Anyways, I told them what I was willing to pay, which was a reasonable offer, 36k... and they never responded. No email, no phone call returned, nothing. If I was the manager at the dealership, I would instruct my sales team to try to get someone into a different car if a deal can't be made for the one that they want. Doesn't that make sense? So, let the record show... Patrick BMW lost a deal on price. I will never contact them again for anything actually, given this sour sales experience.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We apologize for your unpleasant experience with Patrick BMW. I would like to speak to you about what happened. Please email your contact information to customerservice@patrickcars.com so we can discuss this. We would appreciate the opportunity to make this right and compensate you for your lost time and less than stellar experience. -Patrick Customer Relations Team


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  • Excellent Buying Experience

    The car buying experience from the beginning to end was a pleasurable one. Brian Parker and Dan Bianchi were very fine gentlemen who made the buyi...


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    The car buying experience from the beginning to end was a pleasurable one. Brian Parker and Dan Bianchi were very fine gentlemen who made the buying experience awesome...Thank you Patrick BMW for these two caring people.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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