Steven Toyota

They (Mr. Pablo in particular) are Helpful and friendly when we visited for used cars.

We found the service was great and the dealership was professional. We could not ask for a better dealership. They really believe in their products and it sold me on truck we bought.

I bought my Solara there twenty-three years ago and only bring it there for service. Quite simply Nick Greco has become "the guy" for work on my car. I trust him completely given how he has helped, advised, and treated me. I would recommend to anyone.

Allison is always so sweet and helpful I enjoy working with her last several times and she knows her stuff

Allison is always nice and ready to help you in anyway possible. Always nice to take my car in for service when it’s so easy

Long story short. My 2022 Kia Sorrento was put in the shop for a fatal transmission error. They could not duplicate the code so the car was sent home. This was the week I bought it. Then again two weeks ago the car throws fatal transmission error, and shuts down in the middle of the road. The car is towed in to have it looked at again and once again they cannot replicate the code. Period I suggested several avenues after some research as to what that problem could be based on other users experiences and requested that the circuit board be pulled to look for a crack. I was told when I went to pick the car up that the circuit board was pulled, and there was no crack after further questioning. It turns out the circuit board was never pulled. I did in fact, tell them that the dealership and service department were looking at legal action due to other factors involved. And then receive an email that stated I was accused of physically threatening employees and they would no longer service my car. When calling and speaking with the service manager, apparently the service personnel had each other‘s back and stated that I did threaten a certain lady. The same lady that lied to me about pulling the circuit board so I explained the issue on the car and was told that this service lady stated I refused to pay for them to pull the circuit board. This is not true. I was never given that option. I was simply told since it was not covered under warranty to pull the circuit board. They were not going to do it. So now I’ve been banned from the service department. They will no longer look at the car and I still have a broken car. The service personnel they lie and they keep each other’s back. Please do yourself a favor. Find somewhere else to look at your cars if you want a thorough inspection done.

Long story short. My 2022 Kia Sorrento was put in the shop for a fatal transmission error. They could not duplicate the code so the car was sent home. This was the week I bought it. Then again two weeks ago the car throws fatal transmission error, and shuts down in the middle of the road. The car is towed in to have it looked at again and once again they cannot replicate the code. Period I suggested several avenues after some research as to what that problem could be based on other users experiences and requested that the circuit board be pulled to look for a crack. I was told when I went to pick the car up that the circuit board was pulled, and there was no crack after further questioning. It turns out the circuit board was never pulled. I did in fact, tell them that the dealership and service department were looking at legal action due to other factors involved. And then receive an email that stated I was accused of physically threatening employees and they would no longer service my car. When calling and speaking with the service manager, apparently the service personnel had each other‘s back and stated that I did threaten a certain lady. The same lady that lied to me about pulling the circuit board so I explained the issue on the car and was told that this service lady stated I refused to pay for them to pull the circuit board. This is not true. I was never given that option. I was simply told since it was not covered under warranty to pull the circuit board. They were not going to do it. So now I’ve been banned from the service department. They will no longer look at the car and I still have a broken car. The service personnel they lie and they keep each other’s back. Please do yourself a favor. Find somewhere else to look at your cars if you want a thorough inspection done.

The service department personnel are a pleasure to work with. They are exceptionally informed about what the customer's vehicle requires, and they explain in detail the cost estimate.

Service writer communicated status and explanation of service needed. Service was done in a timely manner. Good overall experience.

Edgardo is a great service representative. He explains anything required and answers all questions pleasantly. Don?t have anything else to make the twenty five words required. That is a foolish requirement if not needed.