Reviews
Lexus of Pembroke Pines offered me the easiest and...
Lexus of Pembroke Pines offered me the easiest and smoothest car shopping experience by far. Carlo, Andres V., and Reinaldo were extremely helpful and professional. I would highly recommend this dealer to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the incredible feedback and recommendation, Nicole! We're so glad to hear we're providing the outstanding guest experience we strive for. Come back soon! - the Lexus of Pembroke Pines team
Fred and Art made all the difference in the world. So...
Fred and Art made all the difference in the world. So helpful and accomodating. I can't wait until my lease ends to go get my next car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hearing that Fred and Art were able to provide such a helpful experience really makes our day. Thank you for telling us about your visit and we wish you the best in your new ride! Enjoy! - Lexus of Pembroke Pines
John Steigele in the service department took very good...
John Steigele in the service department took very good care of me. He explained the process and got me in and out. I car was returned looking good on the outside but they forgot to shake the floor mats. Everything else was fantastics.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cameron - It means a lot to see your positive review of John and the team! I am sorry that the inside of your vehicle wasn't cleaned to our pristine standards and I will pass along your feedback so we can improve for the future. Thank you for giving Lexus of Pembroke Pines your business!
Slightly chaotic and unorganized. I was initially sold a...
Slightly chaotic and unorganized. I was initially sold a vehicle that was already sold and had to wait for another vehicle to arrive which after I was there for 5 hours was told it will be the next day. By the time I got to Gemma in finance I was a little aggravated and voiced my thoughts of backing out of the deal. Somehow Gemma seemed to have taken that personally and it showed immediately in her body language and verbally. There definitely should be a better way for the salesman to know if a vehicle is being processed for a another potential buyer.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to leave your feedback. I am sorry to hear that the vehicle you were expecting was unavailable and that you had to wait. I apologize for any inconvenience this may have caused. It sounds like this may have been a miscommunication on our end, and we appreciate your patience. We will use this review as a training experience for the future, so please let me know if there's anything else you'd like to share. Thanks, Lynn Gonzales - Customer Relations Manager - 954-945-8581
good service, friendly, clean areas, good waiting spaces,...
good service, friendly, clean areas, good waiting spaces, simple process, great service agents like Jose who helped me all the way, great experience during my waiting time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing about your great experience at Lexus of Pembroke Pines! It's fantastic to hear that Jose was so accommodating and that your wait during service was so comfortable. We appreciate your business and we hope we'll be your first choice next time you're in need of service!
Poor service, took my car to have the tires checked and...
Poor service, took my car to have the tires checked and they didn’t do anything but pushed oil change without my consent, I wouldn’t recommend it.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am sorry to read this feedback. We strive to deliver knowledgeable and professional service, and it is concerning that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see what I can do to help make things right. If you are willing to discuss this, please feel free to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332
My family has been a client for many years. Dealership...
My family has been a client for many years. Dealership always meets their promises & service has always been excellent. I enjoy competitive rates when purchasing tires & costly ticket items. Service consultants are courteous & efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's outstanding to hear that your family can rely on our team at Lexus of Pembroke Pines to meet and exceed their expectations! We'll be sure to pass along your compliments to our service consultants for their courteous and efficient care as well. We appreciate your loyalty and support and we hope we'll see you again down the road!
Siempre salgo muy satisfecha, con el pago y el carro que...
Siempre salgo muy satisfecha, con el pago y el carro que deseo. Lexus of pembroke tiene un maravilloso servicio de la ciudad, y mi vendedor Alex Guevara es el mejor
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Muchas gracias por la reseña fabulosa! Es bueno oír que estes satisfecha con su nuevo carro. Además, es excelente que le guste trabajar con Alex. Hasta la próxima vez! --El equipo de Lexus of Pembroke Pines
John Steigle my service rep was absolutely amazing!...
John Steigle my service rep was absolutely amazing! Everything went smoothly. Love this dealership. John always makes sure the service goes smoothly. he arranged for a rental.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John is such a talented member of our team and we're so happy that he has made your service visits so smooth! Your love for Lexus of Pembroke Pines means a lot to our team and we hope we'll continue to be your trusted service provider in the future!
Thank you Osaris and Diego for making things right and...
Thank you Osaris and Diego for making things right and making sure my car was in the same condition as when I originally dropped it off.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
At Lexus of Pembroke Pines, it's important to us to address all of our guest's concerns and to return their vehicle to them in top condition. We're so grateful to have earned 5 stars from you and hope you'll continue to confide in Lexus of Pembroke Pines for all your service needs!