Reviews
They are big liars, Take advantage of my situation, Bad
They are big liars, Take advantage of my situation, Bad customer service. Treat me really bad. They give me different car I don’t want this car.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm truly sorry to hear about your experience. We strive for honesty and excellent customer service, so this feedback is very concerning. I'd like to understand more about what happened and see how we can make things right. Please reach out when you have a moment. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993
The service department is efficient and took care of
The service department is efficient and took care of customer in a timely manner. However, my experience with the Cashier department is boy pleasant. Took so long to process payment.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're glad to hear the service department at Lexus of Pembroke Pines was efficient, but we're sorry about the delay with our Cashier department. We'll work on improving this aspect of our service!
Great customer service, everyone is really nice, Andrew
Great customer service, everyone is really nice, Andrew Lorenzzi is very professional and nice, I highly recommend Lexus of Pembroke Pines.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the high recommendation! We're delighted to hear that Andrew and our team at Lexus of Pembroke Pines provided great customer service. We appreciate your support!
Services was good, and prompt, the washing of my vehicle
Services was good, and prompt, the washing of my vehicle was terrible, maybe next time will be better.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're glad to hear that the service was prompt, but apologize for the subpar wash. We'll make an effort to improve this aspect next time, and if there's anything else you'd like us to address, please reach out directly. Best, Osiris Barcelo - Service Manager - (954) 443-2332
Michael is the Best, If you Need a Good Car with the best
Michael is the Best, If you Need a Good Car with the best Service look for him. Michael and Lexus of Pembroke Pines will get your Best Deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marcos, we're delighted to hear that Michael provided you with top-notch service at Lexus of Pembroke Pines. Thanks for the fantastic review!
Waited 45 minutes to be seen after the scheduled
Waited 45 minutes to be seen after the scheduled appointment time. Staff could care less. I was told I was lucky because had I been there Saturday it was a four hour wait for scheduled appointments with advisors. From the time I arrived till the service which, which was just a tire rotation was over two hours. Every time I go there it’s the same thing. It takes forever to get stuff done. Unfortunately, it’s the only Lexus in the area so I have no choice. But I do dread going there because of that.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your experience with the wait times and service. We strive for efficiency and it's clear we fell short during your visit. Your feedback is important, and we'd like to address this issue directly. Please reach out when you can so we can make things right. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332
There is no comparison to LPP, in my opinion.
There is no comparison to LPP, in my opinion. The best, in every respect. The BEST!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ned, thank you for sharing your support of Lexus of Pembroke Pines!
Very good service and the advisor Jeffrey Hernández’s is
Very good service and the advisor Jeffrey Hernández’s is very nice and my cart doesn’t take long
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that Jeffrey and the team have provided excellent service. Thanks for choosing Lexus of Pembroke Pines!
Tom Abraham’s was a pleasure to do business with.
Tom Abraham’s was a pleasure to do business with. He went above and beyond to get me a good deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear that Tom went above and beyond to secure you an excellent deal. Thank you for choosing Lexus of Pembroke Pines!
Waited over 40 minutes to speak with the service advisor.
Waited over 40 minutes to speak with the service advisor. When I told him that I had been waiting over 40 minutes he replied that some customers had been waiting over an hour. Terrible response and terrible customer service. Next time, be apologetic.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for the long wait and the response you received. We strive to provide prompt and courteous service, so it's disappointing to hear about your experience. We'll address this with our team to ensure it doesn't happen again. If you'd like to discuss further, please reach out at your convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332