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Mercedes-Benz of Annapolis

(3,345 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–4:00pm Closed
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2024 state dealer award
View 13 awards
2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 861-5906 (888) 861-5906
Used (888) 304-1971 (888) 304-1971
Service (866) 881-3759 (866) 881-3759

Reviews

(3,345 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I can honestly said Mia Castle is the best sales person

I can honestly said Mia Castle is the best sales person that I have ever worked with in purchasing or leasing a car. She listens and figures out a way to make things happen. She makes you feel like you are her only client! I have been purchasing and leasing Mercedes Benz for over 30 years and she is the best!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Regina, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Dealer response

Hi Regina, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I left the dealership feeling confused and weary .

I left the dealership feeling confused and weary . Larry was not honest or clear about the extra #Warranty I was financing! Very disappointed in my first car financing experience with him! The rest of the staff was absolutely wonderful

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Christine, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please contact us so we can discuss the details of your visit, in hopes of restoring your confidence in our dealership. You can reach us at (866) 290-0799.

Consumer response

I will say after reaching out , Larry Cash stuck to his word and rewrote my contract and stood good to his word. I went back Saturday and sat down with him and feel much better about the entire experience and appreciate the time and consideration.. I appreciate everyone that helped me achieve my goals, but I will say this if you are planning on paying cash for a vehicle stick to your plan! Do not let anyone talk you into financing if you don't have to!

Wayne was a great listener.

Wayne was a great listener. I purchased the model that fits my needs; with his help. Allen Belcher, made me relax while dealing with the options and financials. They are both extremely professional and I enjoyed working with them. I beleive going forward they both have my back.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Chris, Thanks for working with us on this sale.

Chris, Thanks for working with us on this sale. Donna is very happy with the 2024 Land Cruiser as I knew she would be. I am too. Very nice from all the 4Runners in our past. It was a seamless transaction and we appreciate that. I also wanted to thank everyone else. Kevin, Larry, Jeff and Kim. It's nice to walk into a dealership and have everyone make you feel at home. If you are in the market for a new or used Mercedes-Benz or a nice gently used other manufactures vehicle, Give Chris a call! Thank you again. Dean and Donna Padgett

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Dean, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

The dealership personnel were friendly, professional and

The dealership personnel were friendly, professional and worked with me to get the best rate.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Taunji, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Arinta was an absolute joy to work with!

Arinta was an absolute joy to work with! She was professional, knowledgeable, and incredibly pleasant. She was well versed on the car I had my eyes on—and ultimately helped me with my final decision. I highly recommend working with her and the team at Annapolis Mercedes. Truly could keep raving about her if space allowed!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our staff will be very happy to hear about your kind words and five star rating! We hope you continue to choose us for all your automotive needs! Take care!

Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Arnita was super helpful with our recent vehicle

Arnita was super helpful with our recent vehicle purchase. From locating a vehicle that met our needs through purchase and turning over the keys, she was knowledgeable and wonderful to work with. I highly recommend her if you’re in the market for a vehicle.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Annapolis - Service Center so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Alex is the consummate professional.

Alex is the consummate professional. I highly recommend MB Annapolis Service & Sales Centers. Wayne Discus (sales) and Allen Belcher (F&I) surpassed all expectations as well.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Nyman, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great customer service and very helpful.

Great customer service and very helpful. Mr. Wood assisted me the moment I walked into the door and answered all my questions

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

Alex was my service advisor and everything went smoothly.

Alex was my service advisor and everything went smoothly. He also twice said once last year helped me with 2 horrific tire situations which he got taken care of both times immediately and made a bad situation wonderful!!⭐️⭐️⭐️⭐️⭐️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!