Mercedes-Benz of Annapolis

We've purchased four cars (both new and CPO certified-used) from Annapolis Mercedes-Benz in the past year (2022/2023). We are not hobnobbing with the one-percenters',and I'm sure that doesn't matter to the professional staff of this marvelous dealership. However, the level of professionalism, openness, jovial demeanor of both our sales consultant (Mia Castle), and our finance manager (Allen Belcher) was phenomenal. I'd like to include that all interactions with any and all individuals (from receptionist, appraiser, management) at this dealership was completely comfortable and honest.

Sales Consultant Casey Duffy is the “GOAT” when it comes to buying a car. 5 Stars

I just want to point out that I had the best sales interaction at your facility in my first time shopping for cars. It made my drive out of state worth it. I'm glad to have bought a vehicle from this facility.

I recently had an outstanding experience with Mercedes Benz of Annapolis service that exceeded my expectations. Not only did Dervice advisor Alex Clothier transport my car out of state to their repair shop, but they also went above and beyond to repair the car and charged a fair price. The team's technician Steve Julian was excellent, and he and Alex kept me informed throughout the entire repair process. They provided me with regular updates and even sent pictures to show the progress of the repair. I was blown away by their attention to detail and dedication to providing quality service. Overall, I highly recommend this car repair service to anyone who wants exceptional service at a fair price. Five stars!

I have always had excellent service at the dealership. Everyone is courteous and respectful and a pleasure to deal with.

I just got a new Mercedes and took it in to get it inspected and keys reprogrammed and as usual he kindly put me in a courtesy car so I could get my work done! Within hours everything was done and as always Alex kept in constant contact! Even though I got a new car I insisted on keeping Alex as my service advisor!

We enjoyed the buying experience at Mercedes Benz in Annapolis. I’ve owned a car dealership for 36 years and I decided I wanted to buy my wife a brand new Mercedes. I reached out to several dealers on the east coast; but this one far outweighed all the others with a fabulous inventory and an unbelievable sales staff. The Sales Manager Mike Herron was a man of his word; from our first conversation on the phone to my 4 hour drive to get there. He was not greedy; he passed on the lead to his sales consultant Darnell Bowens. We were impressed from the moment we met him. He was a fantastic salesman that really knew his product. Darnell went the extra mile, even staying after the dealership closed to explain all the electronics systems of our new car. He called us the day after we got back home to see if we had any additional questions! Larry Cash, the F&I guy was a very personable professional at finalizing all of our paperwork. He was very nice say to work with. I would highly recommend the Annapolis team. It far exceeded our expectations and was well worth the 4 hour drive

Alex Clothier in Service did a SUPERB job helping me deal with a flat tire on a very inconvenient day! He got my car right in, got me a ride to my appointment, had my car ready quickly, and took care of filing with Mercedes for tire road damage. I am very encouraged with this excellent service - I just moved to Annapolis and wonderful to see great operation so close to my home. Maura Fox

This was by far the best experience I’ve had with purchasing a vehicle 5⭐️ service. Everyone was very accommodating and knowledgeable of Mercedes and it’s history. Casey explained every inch of the car to me and answered every question I had. Everyone made me feel comfortable and I hate going to car dealerships because of the pressure i feel walking through the door. I love my car and was very pleased to say the least.

Peter was as professional and courteous as anyone could want to have. He helped me out with an emergency flat like I was a regular customer. I cannot compliment him enough for the service we were provided. And the service center was clean and comfortable.