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The staff at the service center are always kind and supportive. Weather it's when I bring my vehicle in for a wash or to get definative service the team... is.great. My Service Director Raphael Powel is a gem. Please keep him!
Chuck is pleasant and always gives excellent service. Each time I???m there he makes me feel welcome and clearly explains what services I will receive... and the approximate time it will take to complete the job. His estimates never extends the time given. He makes the customers feel like they are important. Thanks chuck for always making us feel welcome.
Best car buying experience ever! From 1st appointment to picking up the car they were AMAZING! Over-the-top customer service, knowledgeable sales staff,... and simply a pleasure to work with. Thank you Brian Sturgeon and Michael McNicholas for turning car buying into something to look forward to! Many thanks!!!
Thank you for your earnest response Paula McLoud. We appreciate your feedback and will be sure to share your encouraging thoughts with Brian Sturgeon..., Michael McNicholas, and the rest of the team! If you should have any further questions or want a little more insight on your new vehicle, please don't hesitate to contact us! We would love to work with you again soon.
From the moment we first walked into the dealership we felt welcomed and as though we were the only customers that mattered for that time period. Within... 24 hours we made the decision to purchase our first Mercedes (the CLS 300).
Master Certified Sales Consultant
From entering the showroom to driving home, and even after that the people at Mercedes of Annapolis were caring professionals. They made the buying experience... easy and enjoyable.
It was a very good day. Asher was very well informed and a gentleman. Everyone at the agency was friendly and it was a very rewarding day. Starts for Asher....
It was a great experience. Damon was very knowledgeable and very patient. He made sure that we were happy with the purchase. Awesome customer service....
Damon was honest, pleasant and very knowledgeable. Absolute 5 star customer service. I would recommend anyone go to this dealership! I did not feel... pressure to buy, but felt like I was treated like a family member.... I test drove and bought my vehicle the same day.
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. We hope yo...u have a wonderful day!
great experience at the dealer ! Still having issues with Mercedes me app but Mercedes is working through it. Andy and Allan were awesome. Thank you...
Hello, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know! We hope you have a great day!
My only hesitation in buying a car was my dissatisfaction with the Service Department, which was far less professional and knowledgeable than sales. Buying... the car was a good experience, but I almost went to another dealer because of service ... we will see now it works in the future, but I am cautious.